Error 214669711

From the Phone.
Due to unable from PC I cant use template.
My ISP is Frontier.
I cant log in and Cant access to the lodestone and ForumPlZ help

Type of Issue/Feedback:
I am also receiving this error. Launcher is black and after a minute the error pops up with an address for frontier.ffxiv.com. I can't access any of FF14's websites. I had to use my phone to reply to the thread.

Name of your Internet Service Provider (ISP): Frontier
State/Country: Oregon/US
Date/Time: was able to get on at 7am but I logged out at 8am. When I tried to log in around 5:30 - 6:30 I received the error and could not continue.

Frequency: Each attempt.

I receive responses from traceroute until hop 9. Last responsive IP is 198.32.176.137 at hop 8.

Same here. It worked up until about 140am. Tried a ton of different things to try and get it to work, such as whitelisting address, restarting my computer, power cycling internet, refreshing gateway, etc. With the same error but it had been working fine before when I got home from work, but I had gone off to play Xbox with a buddy, came back later on and still working. It seems to be an issue on Frontiers end, unlike CaptainNasty my tracert bogs out at the 11th jump which is why I feel it's an error on Frontiers end.

Sorry for horrible formatting on my phone.

I am also having this issue. Unable to connect to the game, these forums (I'm posting this from another ISP source) and lodestone.

My (ISP): Frontier
Connection type: Fiber
State/Country: Oregon, USA
Frequency: Every time

The evening of the 19th I was ingame and then got kicked out to the error I posted below. Did google searches, tried those things and nothing helped. Did traceroute and could see that Frontier has an issue with their path to Japan. Tried to get help from Frontier that evening to no avail. Tried game in morning yesterday before work and it was working again so thought the problem was resolved. Came home after work yesterday 10/20/17 and the issue was back. Spent the whole evening on the phone with Fronter, finally the 3rd time trying to get a rep who could report it, got to someone willing to login to my computer and see what I was talking about.

Final rep I spoke to last night said they would try and report it, but couldn't give me any ticket information nor a way to follow up with them on this problem, nor any ETA.

https://katella.files.wordpress.com/2017/10/error.png
https://katella.files.wordpress.com/...traceroute.png

Its still an issue today, not sure what to do from here. Many people experiencing this issue will not have access to even be able to report it here.
I could only because I logged in from a different ISP source

Not sure what to do from here... :(

UPDATE: Its now evening of 10/21/17 and this issue has gone on all day. Affects two other subscribing friends I know of that also have Frontier Fiber (Fios), but they do not have access to an outside ISP to be able to come report it. Contacted Frontier again, this time on twitter.

I've tried the work around tactic mentioned about logging in using another provider (phone) and then switching back but I am immediately kicked from the server as soon as the internet source is Frontier again. It bothers me to see other's posts that Frontier really isn't taking this seriously. Especially when a traceroute shows the path failure.

If I remote desktop into a work connection of mine that has a different ISP provider, I can login successfully, but again that really isn't something that can be done long-term. I really hope this gets looked at.

My (ISP): Frontier
State/Country: Oregon, USA
Frequency: Every time

Same issues here myself. Was connecting fine until approx. 1400 yesterday when I suddenly started to get the -2146697211 error. Attempted every fix I could find around the internet and forums (IE changes, /flushdns, reboot of computer, router, and modem, etc) however nothing seems to help. I have contacted Frontier to discuss the issue with them however they seem as befuddled as I am by the situation.

The issue seems to only affect the primary website, login screen, and forums. By using my phone as a personal hotspot to get the login/launcher to respond and allow me to bring the game up I can switch back to my primary connection and continue to play as normal, so the data centers themselves see unaffected by this issue.

Forgot to mention:
Location: Washington
ISP: Frontier
Connection: ADSL I believe.
Frequency: Consistently.

No issues in the past other than slow download speeds from the launcher. Have played for many moons and not being able to play is really a drag. :(

My goodness!
Everybody is Frontier!

As temporally resolution, I've request the "break the lease" process as they call.
I request the changing of GIP to solve this problem.
However, it will doesn't work within the day :p :p :p

Currently out of internet.

Just a follow-up. The issue is ongoing but, like Aliria above, I used my phone to to login but this needs resolution as this is only a work around.

I disabled my LAN connection.
Connected the phone to the PC and turned on USB tether.
Once the internet connection was established I launched the game.
I'm the launcher I supplied my username and password.
After authentication I turned off the USB tether and enabled the normal LAN connection.
Once the internet connection was established again, I clicked the green button on the launcher to actually start the game and continue to character select as normal.

Location: Beaverton, Oregon
ISP: Frontier
Also experiencing this issue on 2 different PS4s, and can fix through same method CaptainNasty mentions. If it’s that CaptainNasty I think it is, he is a pretty smart dude working at one of the biggest database companies in the world.

Went through the 280+ person chat queue with Frontier, couldn’t offer any explanation as to why or how, but the rep said they investigated it to find it was a Square issue. Buddy up the road has Comcast and has no troubles.

This workaround is fine for now, until a patch happens and my horrible cell service cannot support the download.
Century Link is looking better and better

As Katella showed, the problem is happening right after flagtel.com server. When connection was properly working, there were 3 flagtel servers on the route, so the second one seems to be broken.

Considering flagtel.com seems to be on the route only for Frontier FiOS, I hoped Frontier could give me some clue, but tech with whom I chatted either did not know how to figure it out or did not care.

Frontier says they cannot help because the problem is happening after packet leaves Frontier network, so we probably should contact flagtel.com directly, but the problem is, I'm not even sure which company it is, much less how to contact them.

I created a support ticket with SE just in case they have better idea, but no replies yet.

I have been contacting them via twitter direct message the last two days and I finally got someone who gave me a case number, and they are supposed to call me in the next 48 hours. I'll report back here what I find out. They are a big company with a lot of customers, so it may take some real complaining to get to an actual department that actually has the knowledge or know how to resolve anything.

One thing to note, I've done more research and 198.32.176.137 GE-0-0-1.0.EJR02.PAO001.FLAGTEL.COM is part of a US IP block assigned to a company named Integra Telecom. While it may not be Integra themselves that is handling this hop, they are the ones who have assigned the IP to whoever is.

Frontier cannot really blame it on SE if their traffic is never even reaching Japan in the first place. If you report it to Frontier again, don't let them tell you it is beyond their control. The reality is that while it may be outside their immediate network, they should actually be contacting the group they are pointing that traffic at, or else they should be searching out assigning a new route for that traffic to go through if it is causing failure to their customers.

I've been able to connect to two other ISP's and the routing that those ISP's are using are successful.

Adding the link I found: https://bgpview.io/ip/198.32.176.137

Another frontier user here.
Same error, but sometimes failing the version check before the launcher as well.
Los Angeles Area California.

My friends living in Wilsonville Oregon were getting the same error a day or so ago.

EDIT:
A VPN seems to circumvent the problem, so it is most likely an issue with Frontier as an ISP as pointed out earlier.
Either a VPN like WTFast/Mudfish, or a workaround using a mobile connection should 'solve' the issue for now until Frontier hopefully fixes it themselves.

Having this same issue (am the friend in Wilsonville Oregon)

Been having this issue for a few days. One day it works, the next it does not.

As a temporary fix I've been logging in through a VPN, not sure if anyone else is able to do the same until this is resolved.

I've tried using VyprVPN, gets me through to the launcher but after that won't push me over into the game itself. Tried WTfast didn't work for me. Frontier really needs to up there game. I looked on DownDetector and there has been people reporting and outage for the last 3 days if not more.

Does logging in via VPN and then turning it off work? Or do you need the VPN on to log into the data center etc too?

Quote:

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Originally Posted by Aida_Enna

Does logging in via VPN and then turning it off work? Or do you need the VPN on to log into the data center etc too?

---

When GIP suddenly change while connected to game, game will disconnected as 9000X errors.
I assume for security reasons

Same problem here. Beaverton, Oregon, and again frontier internet (100/100 fios).

I get the same drop in connection at the ge-0-0-1.0.ejr02.pao001.flagtel.com [198.32.176.137] hop. Talked to Frontier ISP few times now and they are pointing the fingers all at square's servers. I can get on the game with a VPN or a proxy but it's quite slow. I'm warry of using the vpn or proxy much as I don't want my account flagged with random IP's all over the place.

The only way I'm even able to be on here is using a vpn. SMH.

*sigh*

Quote:

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Originally Posted by KeiroKamioka

When GIP suddenly change while connected to game, game will disconnected as 9000X errors.
I assume for security reasons

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Yeah, but once you get the SID to launch the game, you shouldn't need to connect to the square-enix.com servers again, just the game. So people should be able to VPN/proxy the launcher, start the game, then turn it off. I just want to make sure this is the case.

Quote:

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Originally Posted by Aida_Enna

Yeah, but once you get the SID to launch the game, you shouldn't need to connect to the square-enix.com servers again, just the game. So people should be able to VPN/proxy the launcher, start the game, then turn it off. I just want to make sure this is the case.

---

My VyprVPN can connect to the FFXIV launcher. Load everything up, and if I disconnect before signing in it won't accept the sign in button, same if I do it after logging in. It'll eventually give an error from Frontier but pertaining to news. If I leave the VPN on it errors out about getting patch data.

I've been using Mudfish (just because I had credits from an issue last year). First time, it logged in no problem with mudfish, then I closed it and reloaded without the VPN and it loaded the game fine. However, this morning it took a few tries to replicate the same.

As soon as I load up FFXIV, I get this!
A system error has occurred: -2146697211.
http://frontier.ffxiv.com/version_4_..._lang=en&time=
2017-10-22-10
PC Version
WIN10
Frontier DSL
Ariziona
I have done all the workarounds! I have deleted my antivirus, I deleted the game and
reinstalled (which worked, until the next day), can not load into any Final Fantasy sites from pc at all. Even though its listed as a trusted site. So all in all, I am paying for a game, I can not play. I have literally done everything that was posted to fix this! Even tried to contact support through Square Enix, lol that's a joke. Might as well not list it, it doesn't work at all. So here I am using a VPN to make a plea! FIX THIS DAMN ISSUE! This error has been part of this game since launch. Seriously? How can a game work totally fine, no issues at all, then the next day, the dreaded code pops up!

Quote:

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Originally Posted by KenshinBloodragon

As soon as I load up FFXIV, I get this!
A system error has occurred: -2146697211.
http://frontier.ffxiv.com/version_4_..._lang=en&time=
2017-10-22-10
PC Version
WIN10
Frontier DSL
Ariziona
I have done all the workarounds! I have deleted my antivirus, I deleted the game and
reinstalled (which worked, until the next day), can not load into any Final Fantasy sites from pc at all. Even though its listed as a trusted site. So all in all, I am paying for a game, I can not play. I have literally done everything that was posted to fix this! Even tried to contact support through Square Enix, lol that's a joke. Might as well not list it, it doesn't work at all. So here I am using a VPN to make a plea! FIX THIS DAMN ISSUE! This error has been part of this game since launch. Seriously? How can a game work totally fine, no issues at all, then the next day, the dreaded code pops up!

---

A lot of people are having the problem, I'm now going on day 3 of this problem. The only thing that works for me is using a VPN or Proxy.

Each party keeps pointing the finger the other way. ISP to Square, Square to ISP.

Wanted to add in my voice as well.

Beaverton, Oregon - Frontier customer here. Playing on the PS4 and I've been getting the white screen of death. FFXIV can’t connect with PSN and everything else works just fine. Even all the FFXIV website doesn’t open like it secluded itself from everything, so I can’t leave a customer support ticket to report to them about this (posting this at work computer - shhhhh). Restarted router, restarted PS4, unplugged router and modem, uninstalled and reinstalled, switched to Ethernet cable, and still nothing worked, except now I have to re-update the game all over again. Using my personal hotspot on my phone worked but I’m worried about huge additional fees for using the hotspot to reinstall the updates of more than 20gb worth of data, let alone it would take twice as long to download than downloading with a home connection.

I’m starting to give up hope and already thinking I might never be able to play again, or should unsubscribe. Please don't make me result to switching my ISP to Comcast...

Quote:

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Originally Posted by Tayolynn

Wanted to add in my voice as well.

Beaverton, Oregon - Frontier customer here. Playing on the PS4 and I've been getting the white screen of death. FFXIV can’t connect with PSN and everything else works just fine. Even all the FFXIV website doesn’t open like it secluded itself from everything, so I can’t leave a customer support ticket to report to them about this (posting this at work computer - shhhhh). Restarted router, restarted PS4, unplugged router and modem, uninstalled and reinstalled, switched to Ethernet cable, and still nothing worked, except now I have to re-update the game all over again. Using my personal hotspot on my phone worked but I’m worried about huge additional fees for using the hotspot to reinstall the updates of more than 20gb worth of data, let alone it would take twice as long to download than downloading with a home connection.

I’m starting to give up hope and already thinking I might never be able to play again, or should unsubscribe. Please don't make me result to switching my ISP to Comcast...

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I would not reinstall. It's not the game, it's the ISP or Square's servers. Personally I wouldn't switch to comcast. I actually got out of them when I went to frontier for general down time. The more of us in this area who complain to Frontier and Square, the better.

Just wanted to ad my "me too."

Location: Beaverton, OR
ISP: Frontier
Playing on PC running Windows 10

I've been having this problem all weekend. I was going to call Frontier this morning, but I've seen too many posts saying that that the problem is not with Frontier but with Square Enix. I sure hope this gets fixed soon!

Dear, support I would like to request the connection fix for the frontier users.

I've contact with Frontier customer support and they told me the connection is stopped at the flagtel.com

https://pbs.twimg.com/media/DM2d2DBU8AAlO8h.jpg

Since our ISP cannot help this problem, could you fix this problem please?

Dear the Frontier User please do as following.
1. Cmd prompt as Admin
2. please do "tracert na.finalfantasyxiv.com"
3. Please verify the internet connection stopped at flagtel.com

smh.... Flagtel is not going to be Square Enix's Provider.... If you do a traceroute from a different functioning ISP, flagtel is not where the route ends.

The fact that Frontier doesn't know how to even look up who owns an IP is extremely aggravating, but keep in mind the Frontier Support staff answering your messages are not actually technically savy beyond their scripts nor do they understand how internet actually functions.
You can look up who's network something is in.

https://bgpview.io/ip/198.32.176.137

198.32.176.137
GE-0-0-1.0.EJR02.PAO001.FLAGTEL.COM
Announced Prefixes

Country Announced Prefix Prefix Name Prefix Description ASN ASN Description ASN Name
United States (US) Flag 198.32.176.0/24 NET-EP-176 EP.NET, LLC. AS7385 INTEGRATELECOM Integra Telecom, Inc.
RIR Allocation Summery

PREFIX: 198.32.176.0/23
GEOIP COUNTRY: United States (US) Flag
IP ADDRESSES: 512
REGIONAL REGISTRY: ARIN
ALLOCATION STATUS: Allocated
ALLOCATED COUNTRY: United States (US) Flag
ALLOCATION DATE: 9th December 2009

This is whose hop is broken. https://www.integratelecom.com/

The reality is that while its not Frontier's immediate network, they could totally report the issue to Integra and encourage it to be resolved..... and I don't know that they are doing that... especially if we aren't ever getting to any support staff who knows how to even look up whose network they are pointing traffic to.

I actually sent a message myself to Integra today. I don't know that they will care since I'm just one person who isn't technically their customer, but maybe if SE or if more people could start reporting it, maybe we could find someone at Integra who may be willing to investigate and resolve it.

Our traffic is not even leaving the USA's Pacific Northwest, so this isn't Square Enix doing anything wrong.

Welp, there's a patch coming in tonight so here's hoping they get it figured out and soon or not even the free VPNs will be good enough.

Hello, I still having this issue looks like.
While this I cannot do following with frontier internet.
1. Access to Lodestone (can't view)
2. Access to this Forum (can't view)
3. Access to FFXIV (having the error of the title)

Posting as information.

Currently solved for me.
Hope this will end

Another followup: This morning my connection started to work again without using the cell phone/VPN work around. Most, if not all, of you will probably see the same.

Quote:

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Originally Posted by Varayn

If it’s that CaptainNasty I think it is, he is a pretty smart dude working at one of the biggest database companies in the world.

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Yes. That's me! The list of people that I know who play on a different server is somewhat short so I have a fairly good idea of who you are too. I can't be certain since it's easy enough for someone I know to not have told me they play.

This is not a SQENIX issue, Frontier is the only ISP in the PacNorthWest that seems to have this issue. I love how people just post without reading. The issue is with the 2nd hop @ flagtel.com, a hop only used by Frontier. Square can do nothing about an ISP’s routing.

@CaptainNasty, we have never played this game together, but used to work together and played a little bit of WoW. You have a recognizable name sir. Swing shift, YEARS ago. When you were still in assembly.

I can also confirm, the Beaverton area seems to have the issue resolved

My husband is saying that it is downloading the updates now without the VPN! Crossing fingers that it stays resolved!

Confirming as well that as a Frontier customer in the Beaverton Oregon area, that I was able to download the patch and entered the game just fine. Although I may just only put my PS4 in rest mode from here on out, but hopefully it won't happen again.

Confirming the Fix.
Will report again if same issue occurs again.

Another Beaverton/Frontier customer.

Was able to log in and visit Square Enix web sites this morning, but this evening it’s back to not working again.

/sigh

Repeal!
Same issue occurs again!

And, as of 7:40AM PDT for me, launcher and web sites work again. But (rarely) up and (mostly) down seems to be characteristic of this issue.

The real test is to see if I can log in at tonight after work. Here's hoping.

Was able to log in and visit web sites normally, both last night and this morning. I'm willing to call it fixed.

Thanks!