Click and Buy strikes again...Error Code 105

I have 2 accounts under my click and buy account and when I woke up today I found an email saying one of them was cancelled.

I log in and try again: error code 105
try again: error code 105

Did some research online seems click and buy gives you this error when you have more than 1 account for the same game on the same card. But I cannot find a fix and I cannot get thru to customer support (big surprise there).

Anyone have the same issues know a solution?
Or does anyone know how much crysta I need to buy for an account with 2 chars on it?

you have to pay an extra character fee $3 a month. i dont know anything more on it since i only have one.

I just added crysta to my account with no problems. It seems to be a bit more confusing than it needs to be, however it works :)

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Originally Posted by syntaxlies

you have to pay an extra character fee $3 a month. i dont know anything more on it since i only have one.

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??? Has nothing to do with what the OP is talking about, he's talking about not being able to pay 2 accounts, not 2 characters.

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Originally Posted by Headseed

I just added crysta to my account with no problems. It seems to be a bit more confusing than it needs to be, however it works :)

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Worked for my wifes 2nd account this way but sadly some players in other regions don't have this option and they are left out of the game...

Click and buy is a massive fail.

I have the same problem, my main account worked no problem, but my second account got error 105 when I tried to pay for it. I am going to create another Click and Buy account and see if that will work for my other account.

I don't think it will work as long as you use the same payment source (i.e. same bank account).

If Crysta is an option for the second account, may have to use some type of Ultimate Pay.

Good call Fiosha, bought crysta and was able to reactive second account.

This game's billing is a massive fail. I ended up buying $50 worth of Crysta with Ultimate Pay after ~1 hour of frustration with Click and Buy... and I was able to activate for 6 months: Hurray at last! So, I attempt to do the same with my wife's account, but I get the impression that Paypal doesn't trust Ultimate Pay too much, because they wouldn't authorize a second $50 transaction without a call to customer support, which I am not going to do today. So... I logged into her SE account management, which auto-logged me into my Ultimate Pay, where I used her Paypal account to add Crysta to her SE account, which I used to activate her character for another 6 months.

Seriously SE, sort out your billing process. This will be one of the first things new customers experience, and if you lose them at this step, then all of your investments in the game mean nothing. Here's what the customer experience should be:

• 1 (one, uno, ichi) portal for this game, that you log into 1 (one, uno, ichi) time. From this portal, you select an easy to find link or button, which is clearly labeled with a phrase that lets me know I click it to handle payment (something like, "Payment Options" should work quite well).
• From this link, you should present my subscription options for the game plus one character slot (these will never be purchased separately, so stop acting like it's a good idea to cause confusion by not bundling them).
• After I have painlessly made my selection as to how long of a subscription I wish to purchase, I should be able to click a button marked "Next" or "Continue".
• On the next page, I should be presented with 2 options: One in which I do not add additional character slots and one in which I elect how many additional character slots I would like to add to my subscription service. Also, when I make my selection, I should see it reflected in the current price, which should always be on my screen, as it's very important to me.
• After I have made a decision regarding the number of character slots I wish to have attached to my account, I should be able to quickly find my good buddy, the Next/Continue button. I will click him, because that's how I like to spend my time with him.
• On the next page, I should be presented with 3 options for paying for my subscription. Option 1 should be with my credit card. Option 2 should be with PayPal. Option 3 should be with a game time card.
• When I click on any of these options I should be presented a pop-up window in which I fill out information specific to my payment. This window should present me with the options and fields that everybody knows to expect when purchasing anything online.
• At the bottom of this window there should be a button that says "OK" or "Accept". I will click this button, as he enjoys all of the same things as his cousin, the Next/Continue button.
• After I have clicked this button, the popup should close and non-personal information about my selected payment method should be added to the element I clicked to fill out the information. Additionally, the option I chose should be made to stand out in contrast against the two I did not choose.
• I will notice at this point that my good friend Next/Continue has reappeared right where I know he belongs, and so I'll click him to show my appreciation for his reliability.
• The next page should present me with a summary of all the options I have selected, my selected method of payment, how much I will be paying for the service,and a button which says Process Payment.
• When I click this button, my payment should be processed, and I should be shown a screen indicating as much.
• Useful tip: I should not have to scroll down for any of this, ever. Put everything that's important above the fold.
• Useful tip: This process should be handled in-game for PS3 users, and paying through the playstation store should be presented as an option for these users to ease acclimation further.

So, I also had to pay $48 on click and buy for 6 months, WHICH, was suppose to be around $28. I will be calling customer support as well. I'm tired of mistake after mistake, and we as players keep getting told just wait till it gets better. I honestly, feel after saying that billing would be put into service now for over 2 months, they would have this change over handled at a reasonable level without any pain. AND it looks like I was totally wrong....

Xel

~$48 is the right amount for a single character for 6 months at the discounted price.

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Originally Posted by ispano

~$48 is the right amount for a single character for 6 months at the discounted price.

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Yes, you and I were able to infer this from the information provided here, but not everybody is going to go over it thoroughly. It clearly states that the service fee for 6 months is $29.94, and we are left to do the math for the 6 month price after a single character is added. This is why, once again, the service price should be made to include a single character slot. Never, ever, ever make the customer think when you can do it for him.