Can seem to get Click and Buy setup for billing. Help.

This Click and Buy process is just infuriating.

I live in Singapore. I bought the EU version of the game and registered my SE account to Australia. (because shockingly, Square Enix doesn't recognise Singapore as a country.)

Unfortunately, I didn't know better, and have my Click and Buy registered to Singapore. Which didn't come up to be an issue when I originally set it up upon release. But when the announcement of billing to be recommenced i proceeded to follow the links to reactivate the billing option. I get

"Error
This offer is not activated for your country of origin."

---

I've tried with another email address (since it takes an entire f**king month to close a click and buy account) and registered it to Australia, but i still get the same error message.

I have my 3 email accounts and 2 credit cards tagged in one way or another with click and buy and they all give the same error message.

I'm at my wits end so i'd thought id post here and find out if anyone has had the same experience/found a work around.

If not, then I guess it's just too bad SE. A years worth of commitment gone down the drain. <I don't feel very good.>

This is retarded. And to be honest. Can be really simply fixed if SE would just setup a direct billing option to them. (Just downed ifrit yesterday but now i can't even bring myself to go through the punishment that is the ifrit droprate knowing I won't be able to play come Jan 6). Sigh.

/rantover

C&B isn't SE's system so they can't "fix it". The error you're experiencing is due to C&B not being available for your country, as the email says, because if I recall, Singapore falls into the SEA realm of billing options, which isn't C&B.

Just wait till january to do it as that's when new options will be available to switch to, everyone will need to reactivate then regardless so payment options doesn't matter now.

There will be new options to switch to in Jan?

Quote:

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Originally Posted by Imagene

There will be new options to switch to in Jan?

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Yep, was announced a bit ago.

Quote:

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As previously announced, we will be bringing the extended free trial period to a close and introducing subscription-based billing to FINAL FANTASY XIV, commencing Friday, January 6, 2012.

Beginning today, players have the opportunity to set up a subscription plan. Upon agreeing to the terms and conditions of subscription-based billing, we ask that you complete the procedure via the Square Enix Account Management System.

Please note that we are working to implement additional payment options around the commencement of billing in early January.

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With click and buy you can choose them to test your card. I have 2 accounts registered with the same email address. 1 EU and 1 US. Especially if you use gmail account :)

You can also use the other method of buying Crysta. Just click it (Is it call Ultimate Pay?) Then select the paypal tab, change your contry in the top right corner. Follow the prompts.

This works for US btw, if you don't want to pay via Click and Buy.

C&B EU only works on EU, other countries like Singapore, west malaysia, east malaysia, which is under the S.E.A region is not able to use their credit cards to register under C&B EU. WHICH is sucks <_<. *am waiting for freaking more options to be able to play*

p/s: malaysia here, hello neighbor ~!

yeah. no option for us to buy crysta also ><. Guess we'll have to wait till the introduce new billing options. Which i am doubtful will be available by Jan 6.

but fingers crossed!

Quote:

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Originally Posted by Imagene

This Click and Buy process is just infuriating.

I live in Singapore. I bought the EU version of the game and registered my SE account to Australia. (because shockingly, Square Enix doesn't recognise Singapore as a country.)

Unfortunately, I didn't know better, and have my Click and Buy registered to Singapore. Which didn't come up to be an issue when I originally set it up upon release. But when the announcement of billing to be recommenced i proceeded to follow the links to reactivate the billing option. I get

"Error
This offer is not activated for your country of origin."

---

I've tried with another email address (since it takes an entire f**king month to close a click and buy account) and registered it to Australia, but i still get the same error message.

I have my 3 email accounts and 2 credit cards tagged in one way or another with click and buy and they all give the same error message.

I'm at my wits end so i'd thought id post here and find out if anyone has had the same experience/found a work around.

If not, then I guess it's just too bad SE. A years worth of commitment gone down the drain. <I don't feel very good.>

This is retarded. And to be honest. Can be really simply fixed if SE would just setup a direct billing option to them. (Just downed ifrit yesterday but now i can't even bring myself to go through the punishment that is the ifrit droprate knowing I won't be able to play come Jan 6). Sigh.

/rantover

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Wow, totally same as my case. I (Malaysian) can activate FFXIV game (EU) using a Clickandbuy account during release. But, after I delete it in the billing option, I get the same error. As for now, my billing option is empty, since Clickandbuy is my only option. Billing date is closing in somemore. Late minute announcement?

Quote:

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Originally Posted by Eyn

Wow, totally same as my case. I (Malaysian) can activate FFXIV game (EU) using a Clickandbuy account during release. But, after I delete it in the billing option, I get the same error. As for now, my billing option is empty, since Clickandbuy is my only option. Billing date is closing in somemore. Late minute announcement?

---

No, more like a monthish ago announcement:

Quote:

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Regarding Billing Procedures (12/16/2011)

As previously announced, we will be bringing the extended free trial period to a close and introducing subscription-based billing to FINAL FANTASY XIV, commencing Friday, January 6, 2012.

Beginning today, players have the opportunity to set up a subscription plan. Upon agreeing to the terms and conditions of subscription-based billing, we ask that you complete the procedure via the Square Enix Account Management System.

Please note that we are working to implement additional payment options around the commencement of billing in early January.

---

OP, as an Australian and thus living in an "unsupported" country, I feel for you. I've personally vowed to not pay to play as long as C&B remains my so-called "only billing option".

It is 4 days till billing starts and that new billing method originally promised for mid-fall (northern hemisphere, so November) and then re-promised for around the commencement of billing (ie: now) still hasn't properly reared it's head.

TICK... TOCK...

Just don't use C&B it's a bad system anyways. Use that crysta crap or wait for SE to get their new payment options out.

we're still waiting. hope they work out something soon.

Why not use Crysta? You can use PayPal and it's way easier. I just did it a few days ago and added the exact amount for a month's worth.

I know C&B is a bad service, since I'm in an "unsupported" country.

Quote:

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Originally Posted by Kaizlu

Why not use Crysta? You can use PayPal and it's way easier. I just did it a few days ago and added the exact amount for a month's worth.

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Sadly, not everyone has that choice, because there are countries where crysta is not only unsupported, but also not permitted due to financial regulations.

you guys know there is an option to pay with paypal right? kinda complicated but...


1. ADD CRYSTA
2. PICK HOW MUCH YOU WANT TO SPEND
3. ULTIMATE PAY
4. EITHER THE PAYPAL TAB OR THERE WILL BE A TAB THAT SAYS ONE MORE CHOICE
5. ENTER YOUR PAYPAL ACCOUNT OR MAKE A NEW ONE WITH YOU'RE CC


then enjoy

sorry for the caps hopefully this helps,

Quote:

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Originally Posted by neorei

you guys know there is an option to pay with paypal right? kinda complicated but...


1. ADD CRYSTA
2. PICK HOW MUCH YOU WANT TO SPEND
3. ULTIMATE PAY
4. EITHER THE PAYPAL TAB OR THERE WILL BE A TAB THAT SAYS ONE MORE CHOICE
5. ENTER YOUR PAYPAL ACCOUNT OR MAKE A NEW ONE WITH YOU'RE CC


then enjoy

sorry for the caps hopefully this helps,

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No, no it doesn't. Square Enix itself forbids this little Australian from using Crysta.

Quote:

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Originally Posted by Catapult

No, no it doesn't. Square Enix itself forbids this little Australian from using Crysta.

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OOOOOO sorry about that bro


WE NEED A DEV IN HERE NAO

Quote:

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Originally Posted by neorei

OOOOOO sorry about that bro


WE NEED A DEV IN HERE NAO

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Believe me, we've tried. It's a dead-end topic so the community reps won't touch it... until they actually have good news for us, which hasn't happened yet.

*looks at wrist watch*

Don't touch Click and Buy. EVER.

London-based, has no real oversight, and is used by gambling companies.

It also tried to charge my account, and when I complained, nobody from their company responded.

Cancelled my credit card because their account termination process is full of crap.

I don't understand why Square Enix isn't taking this seriously.

Indonesian here.

No crysta option and stuck with C&B only that doesn't support any of my CC (Been saying this forever), crossing my fingers when subs starting.

my friend have same trouble in Australia
you stuck players out of FFXIV, and you want to charge fee now?
shame on you ,SE
:mad::mad::mad::mad::mad::mad::mad::mad:

Wish they would just give an official statement as to the progress of the new billing options. They promised Jan, but yet still have kept mum till now?

Probably end up announcing imd Jan that they have some complications and will take a couple of months to get it ready.

So- I just spent around 4 hours trying to fix this before payment starts.

When the game came out I bought 1k crysta

Last week- I attempted to get an additional 8000 and proved to not go through on MULTIPLE cards (between myself and fiance 5 cards). I've contacted paypal customer support, click and buy customer email inquiry, FINALLY ultimate pay gave me a customer support number via email to contact after 24hours. I'm PST it was 1:30PM I call and what do I get? "We're sorry for your inconvenience we're unavailable and hour hours are 9am-4pm EST) 30mins prior needless to say I was furiuos.

At this point I'm at a lost of what to do. I was planning on paying for 3 characters for 6months (8000) 80.00$ USD and now I can't even have access to those characters nonetheless access to any if this doesn't work.

My fiance and myself have played this game since day 1 and both enjoy it very much. But I honestly hope SE looks into this problem as MANY users will not be able to pay even if they do so choose too (which already seems their going to be loosing a huge player base.)

I humbly ask that if a DEV see's this to please relate this to the dev team. Because multiple people in my linkshell are having this very problem and the payment methods they've chosen have little to no customer support that is helpful. Sorry SE I can't even GIVE you my money because the payment services are utterly retarded.

I have now wasted a bit over 8 hours total this month attempting to solve this problem.
QQ