Legitimate question: How are we being compensated for the expansion atrocity?

Stormblood is on early access and bugs can tend to appear, but what happened and is currently still happening with the instanced fights has, for all intended purposes, denied over 90% of the player population access the the digital good experience and service that is the story, one of the main advertised key features of Stormblood.

How are we going to get compensated for this? Peoples times were wasted and the level of frustration in all sorts of boards and forums regarding this game is astronomical. Most of us will not accept a "you knew what you signed up for" or a "its fixed (eventually), get over it" type of response.

The problem was easily foreseeable and Square Enix did a massive marketing campaign for the expansion so it was evident that player influx was going to be high yet preparations were not made.

I see my friends and other people so much as even mention something past that accursed bottleneck quest and I can feel myself get angry, very angry.

So, what are you planning to do about this after it is eventually fixed, SE and FFXIV dev. team?

a lot of the problems they face would likely be minimized if they would open a public test realm like so many other online companies. weirdly people will test their game for free, and yet they still insist on in-house testing.

IIRC, I think people got a 15 day extension out of the Heavensward EA launch fiasco.

Don't quote me on that since that's entirely off the top of my head but I do remember players got something.

You ain't gettin anything from this. Believe it.

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Originally Posted by LathusWHM

You ain't gettin anything from this. Believe it.

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Unfortunately right

Just a lame apology letter asking us to please understand and be patience.

You get the HONOR of paying SE to be their slave labor.. er beta testers, and you get to thank them for it.

For a free bonus designed to help mitigate traffic at the real launch?
Not much I imagine.
Now, the fact that it's negatively impacting the game for non-SB content is an issue worth compensating.

I feel that compensation is justified (likely in free game time) with the expansion issues (unable to progress MSQ, the first trial in the expansion rendering characters unable to be played, etc.) and the issues that are affecting everyone (general server congestion, 90ks, game crashes that didn't occur before the expansion, and unable to log back in without being met with 90k errors after sitting through a queue).

Edit: I also forgot to mention that a lot of PS4 users (myself included) ran into an issue with having to delete their entire installation of the game and download again because the launcher wouldn't work, and there were still issues with a download that large failing to complete and not retaining progress. And besides everything else, all this has happened with a server relocation / "upgrade."

Susano apparently has a chance at locking people out of the remainder of early access. If we weren't getting time for the bottleneck, heres to hoping we'll be getting something now :/

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Originally Posted by Erudito

Peoples times were wasted

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Actually none of my time was wasted and life went on as it normally does for me.

I don't personally feel the need to be compensated. I understand that it is only day two of launch and that the devs are trying to fix things. However I reserve the right to be annoyed. I got past the Raubahn boss but I always hold my breath whenever there's an instanced quest... it's a 50/50 chance of being DC'd when you enter it.

This isn't even just affecting the people that pre-ordered the game and got into early access and trying out the new content, it's affecting everybody that nobody can do any form of instanced content, we can only do world content without getting kicked.

Actually, no. You know what an atrocity is? An atrocity is how North Koreans are expected to live. An atrocity is an act of genocide like Darfur or Rwanda. An atrocity is what's happening to LGBT citizens in Chechnya right now.

This? This is an inconvenience to our free time. Take a step back. Breathe deep. Re-evaluate your priorities. Because I am sick by this total lack of perspective.

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Originally Posted by Addicted

Did you really go on a tirade because he used a strong word? Don't clutter threads with this kind of holier-than-thou crap.

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Words have power Richter. People have been rising themselves into a frenzy over this, and any excessive hyperbole is only going to add to it.
To call this an extremely wicked or cruel act of physical violence or injury, is frankly bordering insane.

And to clear things up, I am holier than everyone here. My overwhelming humility is more than enough proof of that.

If it was only new content that was messed up I don't think they would do anything. I have a feeling since it affects the whole game we will get some free play time.

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Originally Posted by Gramul

Actually, no. You know what an atrocity is? An atrocity is how North Koreans are expected to live. An atrocity is an act of genocide like Darfur or Rwanda. An atrocity is what's happening to LGBT citizens in Chechnya right now.

This? This is an inconvenience to our free time. Take a step back. Breathe deep. Re-evaluate your priorities. Because I am sick by this total lack of perspective.

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Did you really go on a tirade because he used a strong word? Don't clutter threads with this kind of holier-than-thou crap.

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Originally Posted by Gramul

Actually, no. You know what an atrocity is? An atrocity is how North Koreans are expected to live. An atrocity is an act of genocide like Darfur or Rwanda. An atrocity is what's happening to LGBT citizens in Chechnya right now.

This? This is an inconvenience to our free time. Take a step back. Breathe deep. Re-evaluate your priorities. Because I am sick by this total lack of perspective.

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http://4.bp.blogspot.com/-G-HuyiojS5...Cosby+copy.jpg

Um its not "free" time. We pay for a service and it doesn't work .

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Originally Posted by Gramul

Actually, no. You know what an atrocity is? An atrocity is how North Koreans are expected to live. An atrocity is an act of genocide like Darfur or Rwanda. An atrocity is what's happening to LGBT citizens in Chechnya right now.

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atrocious |əˈtrōSHəs|
adjective
• horrifyingly wicked
• of a very poor quality; extremely bad or unpleasant


Why are you trivializing serious problems? Take a step back. Breathe deep. Re-evaluate your priorities. Because I am sick by this total lack of perspective.

At the very least, I expect the folks that were affected by the Susanoo bug to be compensated. I'm honestly surprised they didn't announce an emergency maintenance for that.

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Originally Posted by Rastion

Um its not "free" time. We pay for a service and it doesn't work .

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People are getting dumber lmao

He meant Free time == spare time

Let me give you an example, because OBV low IQ is OBV

"I have a lot of spare time" or " I have a lot of free time" both are valid and synonymous.

Please look up things you don't understand, ty.

As much as I think the EA shenanigans suck the tail pipe - I don't necessarily believe we should get compensation.

That being said: if the compensation was the sort of turn around Blizzard did from WoD's launch to Legion, I would say that it was paid in full.

This is going on 24 hours now being gated at Pipin. It is utterly ridiculous that so many people are locked out of doing content. Tbh, either free game time or a partial refund of Stormblood would be nice. This is literally unplayable and a trainwreck. "Be patient", se says... glad to see my pre-order money went to good use.

I am disappointed in this development team. They spent so much time salvaging this game and being so hesitant with change. Then this!!! They make themselves look like jokes. You're right they aren't gonna compensate us like a special I'm sorry minion. But what they lost is my trust and I won't pay extra for nothing again.

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Originally Posted by storm

a lot of the problems they face would likely be minimized if they would open a public test realm like so many other online companies.

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How would it help, though? The issue is servers that can't handle the load. Do you expect such a test server to handle the same volume of players as the live servers? Seems like an excessive expectation. Whether or not it would or could, that would also mean taking players away from the live servers, which would impact players on the live servers by reducing the number of people queuing up for various duties.

I'm just not convinced that a test server would have ever revealed any of these issues. Lesson learned. We'll just have to hope they know better now and avoid instanced content so early. And/or beef up their instance servers. Either way, the big takeaway here is make sure you've got content that spreads players out enough to mitigate congestion.

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Originally Posted by Minneyar

This is going on 24 hours now being gated at Pipin. It is utterly ridiculous that so many people are locked out of doing content. Tbh, either free game time or a partial refund of Stormblood would be nice. This is literally unplayable and a trainwreck. "Be patient", se says... glad to see my pre-order money went to good use.

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Because you wouldn't have bought Stormblood if it wasn't a pre-order? Even if there wasn't early access you would've bought it.

SE is a embarrassment to online gaming. They should sell there online games to better company that can handle problems like this. None of mmo's I have played has had any problems like this game has on big expansions.

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Originally Posted by SoulEchelon

Because you wouldn't have bought Stormblood if it wasn't a pre-order? Even if there wasn't early access you would've bought it.

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And you think it's okay that se took pre-orders and then released the product in this state? Whether or not I would have bought it or not isn't the issue, they advertised "early access" and this is what we got in exchange. If you think there isn't something wrong with that I really don't know what else to say.

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Originally Posted by hynaku

SE is a embarrassment to online gaming. They should sell there online games to better company that can handle problems like this. None of mmo's I have played has had any problems like this game has on big expansions.

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Your list of mmos played during their biggest releases must be low, then. This is a very, very common thing that happens to many big name and small name mmos. Does that make it right? Hell no, but don't try and single out SE being incompetent when everyone else is as well.

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Originally Posted by Minneyar

And you think it's okay that se took pre-orders and then released the product in this state? Whether or not I would have bought it or not isn't the issue, they advertised "early access" and this is what we got in exchange. If you think there isn't something wrong with that I really don't know what else to say.

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Where did I say there wasn't anything wrong with this? Don't put words in my mouth, please.

If it's fixed by Tuesday then no compensation needed

Why are people wanting like 15 days free time for this? If anything, give players back a day or two - the days it took to get rolling on the MSQ.

Stress testing a server in terms of player volume is quite easy. Datacenters do it all the time, as does my company. Look at it like this...from the game's perspective (the code) players are all just entities, the more entities the more stress there is on the servers underlying hardware as it takes more processing power and ram to render said entities as well as the environment for said entities. This can easily be replicated since they had the exact amount of people who purchased the pre-order. They could then fill the environment with entities (which can be done, it's the same concept as an npc) to see how the server will react under load (also as a general rule of thumb when running/setting up any server you want to account for at minimum a 15% overhead in resources needed).

These are basic procedures when creating not only games but anything that has a server to client relationship. The procedure hasn't changed in over 20 years, so no clue why they don't plan ahead and follow a proven procedure that works. SE isn't the only one guilty of this either, so I'm not saying it's just them. I'm saying that these kinds of things shouldn't be happening, and if they do well then you should fire your staff because they shouldn't be anywhere near a server. Now nothings perfect and things do happen but it also says a great deal about you and your company in the way in which you deal with it and update your customers.

I'd expect at most a few days might be compensated, similar to how Blizzard compensated people who attempted to log in during the first few days of Warlords of Draenor when their servers all collectively crapped themselves from the sudden arrival of almost eleven million people after years of just under six million.

All in all? This is annoying, and people have a right to complain. Doesn't mean they need to have fraggin' panic attacks about it and act as though it's the end of the world. If anything, I'm glad it happened now and not on the main release date; hopefully, they'll have a fix out tomorrow.

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Originally Posted by SoulEchelon

Where did I say there wasn't anything wrong with this? Don't put words in my mouth, please.

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..? Then why even bother to quote my original post with something completely irrelevant? Yes, I pre-ordered with the expectation of a functioning game. Yes, early access influenced that decision. I don't understand the point you were trying to make, if there even was one.

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Originally Posted by Minneyar

..? Then why even bother to quote my original post with something completely irrelevant? Yes, I pre-ordered with the expectation of a functioning game. Yes, early access influenced that decision. I don't understand the point you were trying to make, if there even was one.

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The point was you're complaining about pre-ordering a game when you would've bought the game anyway. The only way THAT makes any sense is if you JUST wanted to buy this expansion because it was pre-order. TL;DR - you made a dumb statement and I pointed it out.

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Originally Posted by SoulEchelon

The point was you're complaining about pre-ordering a game when you would've bought the game anyway. The only way THAT makes any sense is if you JUST wanted to buy this expansion because it was pre-order. TL;DR - you made a dumb statement and I pointed it out.

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Pre-ordering a game is buying the game what are you even on about?

And yes, I said, "glad my pre-order money went to good use" to display contempt for what I view as an unplayable game so far. I paid for new content, and se didn't deliver.

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Originally Posted by Wulf

At the very least, I expect the folks that were affected by the Susanoo bug to be compensated. I'm honestly surprised they didn't announce an emergency maintenance for that.

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It's not just Susanoo I've been locked out of the game for about half an hour twice now, after the level 64 main story duty and level 65 job quest duty gave me 90002 errors, can't play my main period.

There most likely will not be any compensation because this is early access. This is not the official launch day. While not beta, early access is still a way of stress testing servers and early content, Because they need to know ahead of time if the game will be stable on the launch day for the entirety of the playerbase, not just those that decided to come in for early access.

Does it suck? yes. I'm stuck with the majority at the moment. Even with the content block, this is still a VERY good launch. I've seen mmo and xpac launches over my decade+ of online gaming that were so horrific that they caused damage to some peoples' computers, but were still successful in the long run.

My only issue at the moment is the lack of communication. I'm sure they is drowning in complaints and trying to figure out the best method of resolving the current crisis. They will get it resolved once they test things from their end. They can't just paste something into the game and it magically work.

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Originally Posted by Minneyar

Pre-ordering a game is buying the game what are you even on about?

And yes, I said, "glad my pre-order money went to good use" to display contempt for what I view as an unplayable game so far. I paid for new content, and se didn't deliver.

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Technically? They did deliver. There's a server issue stopping most players from delving into story content. You ARE however able to go to the new lands and have access to the new classes while the devs work on fixing the server issues. Again, am I saying it's okay for these issues to happen? No. But belly-aching over it and crying about it is asinine and a waste of everyone's time, including yours.