World Transfer Error

So I've been trying to transfer to Omega but keep getting the same error after confirming.
My partner was able to transfer but one of my friends is also having the same issue.
What's the problem?

http://i.imgur.com/OdTgJOA.png

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Originally Posted by Lumivyory

So I've been trying to transfer to Omega but keep getting the same error after confirming.
My partner was able to transfer but one of my friends is also having the same issue.
What's the problem?

http://i.imgur.com/OdTgJOA.png

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It worked for me an hour ago. There was a post that said the service wouldn't be back up until after 8pm PDT (6/16/17), but in reality the service was delayed until around 10:30pm PDT ... but it should now be working.

Just a note: moving to another server will not help you with instanced quests/dungeon issues.

I'm getting the same error. Anyone resolved this problem?

Same here, support stays silent for my request...

Same issue, trying to move to Coeurl from Gilgamesh. Error Code: i2501

Well im getting the same error.Still no answe from support team. Any updates ?

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Originally Posted by Discordia

It worked for me an hour ago. There was a post that said the service wouldn't be back up until after 8pm PDT (6/16/17), but in reality the service was delayed until around 10:30pm PDT ... but it should now be working.

Just a note: moving to another server will not help you with instanced quests/dungeon issues.

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Are you sure it was the exact same error?
I'm still getting it :c
And seems like I'm not the only one

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Originally Posted by Kazukiyashuo

Well im getting the same error.Still no answe from support team. Any updates ?

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Not getting any reply from support either
Hope it'll be fixed soon
After waiting almost a day to transfer waiting even longer because of this error is getting really frustrating

Same issue here. Support is closed on weekends, apparently. All of my friends have managed to move with no problem from Hyperion to Omega but I keep getting this error no matter what I try...

Well at least some answer that they working on it would be cool. They wanted to solve overcrowded servers problem but like this,it seems the situation will remain

When you launch(or early access) over a weekend there is no way you can let support have closed during said weekend, it makes no sense and is incredibly unprofessional and I expected a lot more from a big company like S-E.

Now while I managed to get my transfer trough but my friends are still stuck in limbo so now I still can't play cause I've got no one to play with.

I've played at least a dozen MMO launches and early access and this is defiantly one of the worst handled ones and I'm loosing a lot of faith in S-E over this.

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Originally Posted by Choyi

When you launch(or early access) over a weekend there is no way you can let support have closed during said weekend, it makes no sense and is incredibly unprofessional and I expected a lot more from a big company like S-E.

Now while I managed to get my transfer trough but my friends are still stuck in limbo so now I still can't play cause I've got no one to play with.

I've played at least a dozen MMO launches and early access and this is defiantly one of the worst handled ones and I'm loosing a lot of faith in S-E over this.

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Thats my problem. Friends managed to transfer and im stuck. Im really frustrated. World transfer worked for just a few hours. They should have fix this already

Just so you all know, I contacted Chat Support (sat in Queue for about an hour) and the CSR "escalated" my issue up to another team, but it will be next Wednesday at the earliest before they can resolve the issue. To say the least, this has been the WORST experience I've ever had in an MMO. One thing after another. I'm sure you all feel the pain as well. At minimum, I would suggest sending in an email to support with your issue, I highly doubt anyone will be looking at this thread any time soon. Even if they did, they wont be doing jack all to fix it through these threads.

Oh... Pity to hear but thx for info anyway (couldn't reach support via chat, just sent an e-mail).

Feels like it's time to say goodbye to my new house on Omega XD

P.S. Would be nice if S.E. will launch one (not one?) more new world considering such overload on existing ones...

Did you just select omega through the world transfer on migration? It doesn't even come up for me when selecting a world for transfering

Yep, selected with no problem today... Maybe 20 or 30 times, not remember already :p
Anyway, error appears on "Payment" step (PLEASE TAKE MY 0.00EUR ALREADY, DAMNED SYSTEM! XD)

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Originally Posted by Scox

but it will be next Wednesday at the earliest before they can resolve the issue.

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This has got to be a joke?
Just...Wow :/
We already had to wait almost a whole day to even have the Transfers back up, now this? e.e

My husband went on Omega we clicked at the same time on transfer. He made it through but not me. We are both separated and can't play together. Both decided to sotp playing the game until it's fixed as we wanted to discover everything together.

We are extremely sad...

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Originally Posted by kotaro102

My husband went on Omega we clicked at the same time on transfer. He made it through but not me. We are both separated and can't play together. Both decided to sotp playing the game until it's fixed as we wanted to discover everything together.

We are extremely sad...

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^ This exactly!
My partner and I both woke up just for the reinstatement of the Transfer service, only to have it delayed [again], and when it was finally available... I was the only one who made it through. With so many people looking to transfer over to a different server/data center (for the sake of avoiding congestion), you'd think they'd try their best to fix it before Official SB Release... I guess not.

I can select Omega, but appearantly just 24 hours after it came live, it's 'full' and won't let me transfer.

This is rediculous...I'd move from Balmung in a flash, but I want to keep all my hard earned gil I saved up for a mansion.

Oh.....seriously?
I have already waited for almost a day for the re-opening of world transfer service, now I have to wait for a few days more because of this stupid error?
I can't even count how many times I tried to transfer my character, clicking here and there, only ended up on the same error page ._.
I have sent an email to them, I really hope they can fix this before the launch of Stormblood....but...(sigh

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Originally Posted by Scox

Just so you all know, I contacted Chat Support (sat in Queue for about an hour) and the CSR "escalated" my issue up to another team, but it will be next Wednesday at the earliest before they can resolve the issue. To say the least, this has been the WORST experience I've ever had in an MMO. One thing after another. I'm sure you all feel the pain as well. At minimum, I would suggest sending in an email to support with your issue, I highly doubt anyone will be looking at this thread any time soon. Even if they did, they wont be doing jack all to fix it through these threads.

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Wednesday? Really. What even...
Also how did you get chat support? I only seem to be getting the option of email.

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Originally Posted by RuleofThree

I can select Omega, but appearantly just 24 hours after it came live, it's 'full' and won't let me transfer.

This is rediculous...I'd move from Balmung in a flash, but I want to keep all my hard earned gil I saved up for a mansion.

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Right now is prime time in Europe, so the EU servers would be at their busiest.

Once people have reached level 30 I expect Omega's active population to go down quite a bit.

Personally I did not have any problem transferring one of my characters to Omega, but I might just have gotten lucky.

Still no update...
http://fr.finalfantasyxiv.com/lodestone/news/ Judhing from this other servers were also down from transfer but got fixed. Not Omega...

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Originally Posted by HotaruMarus

Wednesday? Really. What even...
Also how did you get chat support? I only seem to be getting the option of email.

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When I was selecting category and sub-category for problem, I selected "Service" and "Service", when I did that, the option for Live Chat opened up. I sat in Queue for about an hour and finally got to chat with someone.

Did they explictly say the issue would be solved wednesday? It's really puting me down, meaning I won't play the game with my significant other until then......

It's working for many poeple until this precise moment...

Edit : Also past year it happened to poeple http://ffxivrealm.com/threads/error-code-i2501.15857/


Edit 2 : Error i2501
Suspicious activity has likely occurred on your account (different ISP, strange computers, strange browsers etc). You need to contact Square Enix support (recommended to use the phone option through the Mog Station) to get this sorted. You maybe required to to send scanned copy of documents to prove your identity which can take a while to process.

To prevent this from happening again in future, use Square Enix's one time password system.

RIP everyone

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Originally Posted by kotaro102

Did they explictly say the issue would be solved wednesday? It's really puting me down, meaning I won't play the game with my significant other until then......

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He told me to call back Wednesday to get an update, not that it would actually be fixed by then. Who knows when they will actually fix it, I doubt its very high on their list of things they care about.

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Originally Posted by Scox

I doubt its very high on their list of things they care about.

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Well it should be. Perhaps not the top priority but it should definitely be on their list of things to fix quickly. People have been looking to transfer to avoid congestion etc... World transfer re-opening was delayed by so long, yet they re-open it broken like this? -sigh-

So I managed to get into contact with support and they didn't do anything but escalate the problem. Said the team that does this is available from tomorrow on and when I asked when I'd get an answer back they were basically like 'dunno, 24-48 hours'. So I guess the only thing we can do is contact support and hope they actually fix this issue.... sigh.

Quote:

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Originally Posted by kotaro102

It's working for many poeple until this precise moment...

Edit : Also past year it happened to poeple http://ffxivrealm.com/threads/error-code-i2501.15857/


Edit 2 : Error i2501
Suspicious activity has likely occurred on your account (different ISP, strange computers, strange browsers etc). You need to contact Square Enix support (recommended to use the phone option through the Mog Station) to get this sorted. You maybe required to to send scanned copy of documents to prove your identity which can take a while to process.

To prevent this from happening again in future, use Square Enix's one time password system.

RIP everyone

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Except, I use their one time password system. This is yet another example of SE having massive problems with their system and leaving a group of players out in the cold. I've seen bad launches before, but nothing of this scale from FFXIV. Maybe I just expect to much out of them, but the fact that not one dev, not one GM has responded to this thread is disconcerting.

Tomorrow, when I contact the support via chat (since apparently EU accounts are only allowed to Chat with EU support, which never works during weekends [because obviously no one would ever need support during the weekend]), I guess I'll link them to the thread, see if this sparks any...well, anything.
We thought perhaps waiting a whole day after the last attempt to transfer would help, but nope.
My partner's already sent them an e-mail but, like so many others, got no reply...-sighing intensifies-

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Originally Posted by VirgoMordhenel

Tomorrow, when I contact the support via chat (since apparently EU accounts are only allowed to Chat with EU support, which never works during weekends [because obviously no one would ever need support during the weekend]), I guess I'll link them to the thread, see if this sparks any...well, anything.
We thought perhaps waiting a whole day after the last attempt to transfer would help, but nope.
My partner's already sent them an e-mail but, like so many others, got no reply...-sighing intensifies-

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Can you please give me link of EU chat?

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Originally Posted by KilimYolo

Can you please give me link of EU chat?

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Well, basically: https://support.eu.square-enix.com/c...383&la=2&fty=1 go there, then I clicked Get Support > Selected "Account" then "Log-in Issue", briefly mention the issue > Next > Next > Proceed to Chat support

As i mentioned in some other threads, i was just able to login. Either they fixed something, everyone left or there are few hours of waiting time after successful transfer.

Lucky you, people getting the i2501 are still unable to even complete the Transfer. :/
After linking the Chat support to this thread, they said they are "aware of the issue" and are "investigating" it... Not sure how long they will be "investigating" for or if they actually are, but meh...They were like "You can still play on the old world until the Transfer is done" ... Sure, but my bud (who's the one stuck in the "old" world) can't play with me because of that, and we want to progress together. Duh.
But I'm glad to hear at least some people are now able to get in-game and play, good luck to you (hopefully you won't meet any other issues)!

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Originally Posted by VirgoMordhenel

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Yea, thanks. Atleast it feals like they are doing something.Thought communication could be LOOOOT better.
And now i'm afraid of logging oug lol. xD

We're also stuck my partner and I, one in a different world from the other. Made things so hectic to the point it affects us IRL between eachothers... The harm is real... And the lack of infos/corrections grows

Edit : Please update us here if ever you get news or it gets fixed for you :(

Uhh, anyone had problems with the transfer without getting an error? My brother tried to transfer today to omega after me and got the "Purchase Complete" email, however after that nothing. My transfer took only 5 minutes, it's been ~6 since that email...

He'll contact support tomorrow if it still isn't done, but this is stressful :/

At each post I understand that this happens mostly if not only to poeple that has partners in game. They are acting overly necessary for poeple that transfer from the same ip or something....

Congratz, Omega server is now closed to transfer because overpopulated. Thank you Square Enix for separating couples and families in game.