Stormblood Registration Error

Hi there!

I'm getting a problem where once I am in game, I am unable to do any Stormblood content as it says the game is either not installed or not registered to my account.

I've got the splash page for Stormblood when I log in, and my account shows that I have registered my early access code. I'm playing on Mac. Has anyone else encountered this error and come to a solution?

https://i.gyazo.com/30e9718e80cfd29f...1d2a56c304.png

I've have the same sort of issue although I still get the Heavensward splash page. I used to code for me account but it doesn't even appear to register to it to Windows for me for some odd reason =/
https://i.gyazo.com/cc8b403cdce3186b...b13f45dfe3.png

It seems that a lot of things are going wrong...

Getting the same error, also on Mac client with MogStation showing everything's registered properly. Content is in place (new job gauges, crafting etc) but attempting to access MSQ or the new Jobs comes up with notice saying SB isn't registered

http://i.imgur.com/zHdijsV.png

I tried performing a reinstallation of the game, and that hasn't resolved the issue, sadly...

I'm having the same problem I put in the code on the preorder website and everything and it says I don't have early access:/ on PS4 preordered at GameStop

I have this exact same issue. I'm playing on Mac, I have early access for Mac registered, and every Stormblood quest is inaccessible and looks the same as Random0's image. I really hope they can fix this, I'll be a bit annoyed if I end up missing all of early access. I've put in like two support tickets on this and heard nothing.

Exact same issue:

Heavensward title screen
Not being marked as registered on mogstation
can't do SB content
Had it preordered on steam since Febuary.

Quote:

---

Originally Posted by QuellaSteelborn

Exact same issue:

Heavensward title screen
Not being marked as registered on mogstation
can't do SB content
Had it preordered on steam since Febuary.

---

Same thing is happening to me:/

Make sure on the launcher options you have the option for auto installing expansions and what not, this is Early Access, so it wont modify your client to to be SB unless you do that, you shouldn't have any additional downloads after the EA update, likely just installation.

I think I've got all that correct; I've included screenshots to be sure, but I've made sure to update everything that I can.

https://i.gyazo.com/fd7718645e7966cc...5b2cb42dce.png
https://i.gyazo.com/07cfe3ea1054b635...5e9aa9cd6f.png

congrats! I am unsure if mac has a dx11/64-bit version, but by windows standards looks as if you are playing the 32-bit dx9 client, not sure if that is intended, but for windows the option is in the launcher to switch between dx9 and dx11

Oddity encountered. Logged out earlier today and came back - content was unblocked and was able to advance. Two hours later got DC'd and when I came back, everything was blocked as it was before.

Update 6/17 AM: Logged in this morning and everything is mysteriously unblocked yet again. Beginning to think this is something having to do with the server not communicating properly with the client due to congestion.

Bumping, cause I'm having the same issue. I reinstalled, and everything, and the experience from my Bard won't increasecause I'm lvl 62 already before the game decieded that I didn't have my early access any more. Yet, can still select, and play RDM, and SAM just fine. Won't even let me teleport into the new areas. So I put in a ticket, and an e-mail ticket. Will wait till Monday I guess while everyone gets to progress today to do live chat for support, and see if I can get my account fixed.

Im having the same error, randomly. When Im blocked out and try to teleport to Kugane it says:"Unable to move to that area, you must have the proper expansion installed" My client has stormblood on it. Sometimes if i log off when i log back in its fixed, but yesterday i was blocked out of the game for 7 hours because I let my character in a Stormblood area. Today, i've spent most of the day in queues, trying to fix it by logging off/in over and over, but no luck.

I play on an iMac

Looks like the issue is back. Got kicked from duty earlier today and just now finally made it past the 4000+ person queue only to find that I'm blocked from Stormblood content again.

Yes! I have been trying to log in for a couple of hours, but because my character is in a stormblood area the system wont let me in, because it say i don't have the expansion. But I do, its in Mogstation and i've been playing earlier today :(

I'm noticing that this happens far more frequently with greater levels of server congestion. Had no issues logging in (only 12 people in queue) and accessing SB content around 9am Pacific time, but come 2pm and onwards when I finally get through the queue (2000+, RIP me) I'm locked out of SB content.

Could it be that the servers somehow don't recognize our Stormblood registrations on the mac client if we've been sitting in queue too long?

Getting this on the PC client as well. PS4client seems fine.

Thank god this isnt just me! Been playing SB since 16/06 with no issues at all, lvl 66 so far then i go to log into today on PC and it reads that i need to register one or more expansion codes. Log into Mogstation and i apparently either havent registered or brought SB. I try to register the code again but of course it wont work as i have already used it. WTF game!?

Edit - If you go onto MogStation does it show you have SB or not??

After Early Access ended on the 23rd, we all had to input new Stormblood codes that should have been sent a few days prior.

For people who purchased on the SE store, we should have gotten emails on the 20th with the following instructions :

Quote:

---

Greetings, Warrior of Light!

We are pleased to announce that your FINAL FANTASY XIV: Stormblood digital game code is now available from the Square Enix Online Store!

1. To obtain your code, visit the Square Enix Online Store and log into your store account.
2. Select the "Your Orders" tab, and find your Stormblood digital purchase (Standard or CE).
3. Click "Unlock Code" and you'll be taken to a page displaying your code!
4. Follow the instructions on how to redeem the code on the Lodestone!

Thank you for shopping with the Square Enix Online Store!
- Square Enix Online Store team

---

See if that works out for you to restore Stormblood access.


As for me, I'm stuck in a 1k+ queue trying to log in this morning, we'll have to see if I have SB again once I finally get past the queue....

Still getting this issue if the login queue is over 1000. But hey, I got a response from Support in regards to this issue this morning! I thought I'd share their helpful advice and their steps to fix the problem!

Quote:

---

Dear Customer,

Regarding your request for support. Please find your answer below.

Please report any issues on the FFXIV Official Forums: forum.square-enix.com/ffxiv.


Thank you for contacting the SQUARE ENIX Support Center.

---

Welp, let down again... Can't wait for the feedback followup email.