Amazon UK Customers, anyone got their early access codes yet?

Asking anyone who pre-ordered their game from Amazon UK, has anyone got their early access code yet?

For reference for those wondering "Wait someone is asking about that NOW?" Amazon UK got it in their skulls that they should email codes within 24 hours of the 16th.

Does Amazon sell early access editions? If not, surely the code would come the day before the official release I'm guessing?

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Originally Posted by Kurando

Does Amazon sell early access editions? If not, surely the code would come the day before the official release I'm guessing?

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Yes they do, I edited to clarify.


Amazon US has had their codes sent out already and weeks ago, Amazon UK have been........odd.

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Originally Posted by Sarevok_Thordin

Yes they do, I edited to clarify.


Amazon US has had their codes sent out already and weeks ago, Amazon UK have been........odd.

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Oh I see. Well, it's like what less than 12hrs till EA so definitely would try to get in contact with them and see what's going on. Little point of having EA if you can't play it when it actually goes live eh.

I called Amazon this morning and they said we'd definitely be getting them today, before EA started. Still nothing. I'm fine as I'm on PS4 but I was sort of hoping to be able to play with my wife whose copy is with Amazon D:

For anyone still waiting - I contacted them twice and one answer was 24 hours after EA starts and another said contact SE.

Still waiting as of now.

This is beyond a joke.

Still waiting.

Chat messaged them yesterday. Told me they would be sent out by end of day.
Chat messaged them 2 hours ago. Was told wait 24 hours.

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This is a follow-up E-mail of our chat conversation we had on Amazon.co.uk.


I would like to say that I have now raised Ticket and assure you that you will receive the code soon.Meanwhile I would request you to please wait for some time.

I will personally follow up with this issue and will make sure that you receive the code at the earliest.

I am extremely sorry for all the inconvenience caused to you. Trust me it is never our intention to put our valuable customers in this kind of situation. Please accept my sincere apologies.

I personally apologize for all the inconvenience caused to you.I hope you understand my limitations.

I appreciate your understanding and patience in this regard.

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I should of cancelled and got it from somewhere else.

My friend got his Amazon code about 12 hours ago and I am still yet to recieve mine. I contacted Amazon and was told SE will be sending me my code on the 16th which depending how late into the 16th it arrives really screws the point of pre ordering for EA :(

I'll be phoning them shortly again, in future I think I'm gonna say screw trying to save a few quid and just get it direct.

never buy game for Amazon sometime you get screw from them

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Originally Posted by Sarevok_Thordin

I'll be phoning them shortly again, in future I think I'm gonna say screw trying to save a few quid and just get it direct.

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I am contemplating cancelling my order and getting it on the SE store so I can play with my friends today

After contacting Amazon via chat I was told

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I checked with my resources and can confirm that your order is much eligible to get early access code.
Our internal team started to sending the code vi email for the pre-ordered customers.
I can confirm that you will receive an email confirmation with code before the event starts.

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So soon? Maybe? I hope.

Chatted to them on the phone, same kind of response, told me to wait an hour or two more.

I even advised them that they really *REALLY* are cutting it fine with this.

I just contacted Amazon again: "I have checked and see that you will receive the code via email by the end of today"

Well, I'm cancelling.

This isn't completely on topic but I have always had issues when ordering things such as this with Amazon UK. My friend wanted to play at HW Early Access last time and we had nothing but issues trying to sort the code out. Next time try ShopTo, I used them for all of my games and have personally never had an issue (I know everyone has different experiences). Had my EA code for Stormblood as soon as they were available and so did my friend and sister.

Serilda, I hope you get something sorted for your partner. I know it sucks when this happens.

Any news from the people that were going to call them?

I have just chatted to their support and they've said "Your code will emailed you within 24hrs of early access on 16/06/2017". To me that implies within 24 hours of EA starting, but it sounds like they mean it as within 24hours after it starting. they said they will email the codes when they've got them from the manufacturer. I asked if they had even received the codes yet from SE and he said he couldn't tell me that. so i don't know if this problem is with SE or Amazon. If SE hasnt released the codes to them yet, then i'd like answers from the community team.

its kinda like getting a ticket from ticketmaster after the concert has started:mad:

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Originally Posted by Viscount

I have just chatted to their support and they've said they will be released with 24hours. they said they will email the codes when they've got them from the manufacturer. I asked if they had even received the codes yet from SE and he said he couldn't tell me that. so i don't know if this problem is with SE or Amazon. If SE hasnt released the codes to them yet, then i'd like answers from the community team.

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Nah. This happens a lot with Amazon with pre-orders. There is no way Square Enix screwed up and not give Amazon - a major online retailer - no codes yet when they given them to the little providers. This is just Amazon UK being Amazon UK.

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Originally Posted by Snat

Nah. This happens a lot with Amazon with pre-orders. There is no way Square Enix screwed up and not give Amazon - a major online retailer - no codes yet when they given them to the little providers. This is just Amazon UK being Amazon UK.

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And to add to this, a few other Amazon UK customers have received their code and also many on Amazon US. The fact some of you guys are nearly 20mins away from the start of early access and still no code is just terrible service, sounds like a lot of excuse making on the retailers part. Really hope you guys still waiting can get something sorted.

Amazon promised me a call back within an hour when I threatened to cancel, then never did anything. So I cancelled and repurchased from the SE store. Sucks to have to pay extra, but Amazon UK are completely incompetent with preorder codes. Never again.

If I order from the SE site now will I still be able to get the pre-order bonuses and early access?

This is absolutely shambolic.

They are saving you the trouble of the bottleneck log-in frustration.

Also how long does it take to get the pre-order/EA code from SE?

I'm saying screw it because Amazon UK need to learn from this.

i have not gotten mine yet from amazon uk :/

Had another chat with their service. It will be sent today, no idea on a specific time, but today...
They raised my complaint for it and all that but I don't think they'll learn from this

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Originally Posted by Sarevok_Thordin

Also how long does it take to get the pre-order/EA code from SE?

I'm saying screw it because Amazon UK need to learn from this.

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It took five minutes, ordered the download edition and had the codes in the first confirmation email.

Tried to get from SE, now through, though still waiting on the EA code.

Update: Codes Registered.

I'm all good now.

Amazon Order = Cancelled.

I'm normally a very loyal customer to amazon thanks to the help I've had when putting computers together and RMAing stuff, but you can't be passive and expect them to learn.

11:12 am and still no code ;-;

Complained to manager at Amazon - £5 credit given as a 'sorry' but no idea when code will sent other than 'within 24 hours'. Not good enough.

right so i looked on the amazon page and looked at the question section to see if ppl were getting any luck or not and ppl are posting that they eather wrang them up or emailed them and they responded with ether it will def be today or that thay wont get the codes till the 18th or the 19th. wtf

I initially ordered it with game.co.uk, but since I had to send the hard copy overseas, I pre ordered it again with Amazon. I just received the codes from game.co.uk.
I won't pick up the game.co.uk copy either way and use the 10£ on something else, but I'll end up having two extra early access codes. (it was two copies, one for me and one for the misses)

Just as I was typing an email telling them to stuff their order, the code came through. It feels like (hopefully) they may be bulk sending them at noon?

Invalid code sent. I could spit!

So did I, but I only got one code for an order of two copies

i just got my code. trying it now

Hey everyone

Quick update on this: We are aware of the issue and are in touch with Amazon to fix this problem as quickly as possible today!

Apologies for the issues!

Please note that if you've pre-ordered the game on PC or for MAC, you will need to redeem your 18-digit pre-order code format (AAAAAA-123-AAAAAA-123) on the Stormblood pre-order website to receive your early access code (20-digits). Then you'll receive your Early Access code which you can redeem on the Mog Station.

my code work thanks guys

Now I have two codes despite cancelling the Amazon preorder :s

Hello again!

The Early Access code issue with Amazon UK has now been fixed.