PC digital collectors edition question

I bought the digital collectors edition, and while my mog station shows I have early access, the collectors edition column isn't checked. Is anyone else experiencing the same thing, or has SE said it's something that will correct itself when SB goes live?

We'll get that checked come the 20th

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Originally Posted by Roda

We'll get that checked come the 20th

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sweet! thanks!

Have they charged anyone yet? I got an e-mail saying they couldn't process my payment (remembered then that I'd placed the pre-order a couple months before my bank forced me into a new card), and I had a hell of a time changing my payment as the e-mail told me to do. Ended up trying to do it via Paypal because the website refused to complete the change to a new card... but I've gotten no notice that it's charged yet. As it's getting close to tomorrow, I'm starting to get antsy, especially as the e-mail said, "We kindly ask that you update your payment method by Thursday, June 15th, 2017 or we will be forced to cancel your order."

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Originally Posted by Naunet

Have they charged anyone yet? I got an e-mail saying they couldn't process my payment (remembered then that I'd placed the pre-order a couple months before my bank forced me into a new card), and I had a hell of a time changing my payment as the e-mail told me to do. Ended up trying to do it via Paypal because the website refused to complete the change to a new card... but I've gotten no notice that it's charged yet. As it's getting close to tomorrow, I'm starting to get antsy, especially as the e-mail said, "We kindly ask that you update your payment method by Thursday, June 15th, 2017 or we will be forced to cancel your order."

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I've debited my purchase, so yes I have been charged and it went through.
I'd recommend you try to manually debit your account. If you still get an error then consider taking it up with support or cancelling and repreordering.

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Originally Posted by Naunet

Have they charged anyone yet? I got an e-mail saying they couldn't process my payment (remembered then that I'd placed the pre-order a couple months before my bank forced me into a new card), and I had a hell of a time changing my payment as the e-mail told me to do. Ended up trying to do it via Paypal because the website refused to complete the change to a new card... but I've gotten no notice that it's charged yet. As it's getting close to tomorrow, I'm starting to get antsy, especially as the e-mail said, "We kindly ask that you update your payment method by Thursday, June 15th, 2017 or we will be forced to cancel your order."

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I had this same issue, made the preorder..had to get a new card, tried updating..wouldn't let me. I got those same emails (with different dates) and I finally swapped to paypal..nothing ever got said if it was successfully changed, so I just crossed my fingers and hoped it would go through. And it did. I got charged for my order and it withdrew it no problem. Maybe just wait and find out if it does it and just preorder again directly with paypal if it does get cancelled.

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Originally Posted by VampericKitteh

I had this same issue, made the preorder..had to get a new card, tried updating..wouldn't let me. I got those same emails (with different dates) and I finally swapped to paypal..nothing ever got said if it was successfully changed, so I just crossed my fingers and hoped it would go through. And it did. I got charged for my order and it withdrew it no problem. Maybe just wait and find out if it does it and just preorder again directly with paypal if it does get cancelled.

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I mean, I was wanting to participate in Early Access tomorrow... I still haven't received any e-mail that my order has been processed, and my bank does not show any charge yet. My SE store account still shows the digital download CE under my Orders list. I'm getting very concerned. :\

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Originally Posted by Naunet

I mean, I was wanting to participate in Early Access tomorrow... I still haven't received any e-mail that my order has been processed, and my bank does not show any charge yet. My SE store account still shows the digital download CE under my Orders list. I'm getting very concerned. :\

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I had to wait until the next days business hours before I knew :/ so hopefully while maint is happening you'll know if you need to reorder or not. :( and still be able to partake in early access.

Ugggh my account still hasn't been debited, even though I had selected the "Debit Now" option for managing my order yesterday afternoon when the Manage Payment option kept bugging out. T_T

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Originally Posted by Naunet

Ugggh my account still hasn't been debited, even though I had selected the "Debit Now" option for managing my order yesterday afternoon when the Manage Payment option kept bugging out. T_T

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probably should try to initiate a live chat with support. :T

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Originally Posted by Naunet

Ugggh my account still hasn't been debited, even though I had selected the "Debit Now" option for managing my order yesterday afternoon when the Manage Payment option kept bugging out. T_T

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Just contact support.

I can't speak for anyone else, but my experience with support (at least on the EU side) has always been to the point and quick. Never had any issues. It's definitely worth a try.


Edit: Try live support if you can. It's much faster than waiting on an e-mail, and that way if they need clarification on anything you can just do it right then and there rather than waiting on a back-and-forth process.

I don't know how to access live support. I did submit a ticket via the Square Enix Online Store, so... I guess we'll see. My own experiences with SE support have been extremely delayed and frustrating, so I dunno. @_@

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Originally Posted by storm

I bought the digital collectors edition, and while my mog station shows I have early access, the collectors edition column isn't checked. Is anyone else experiencing the same thing, or has SE said it's something that will correct itself when SB goes live?

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You (we) have only activated the Early Access code, not the full game code which Normal or Collector edition is tied to.
The full game code will be sent out closer to release date.