All Kinds of CRASHES

Hi all! So I would consider myself pretty computer savy, but I'm at my wits end here. I am a returning player and recently started leveling a new character to play with some friends and family. I have been having game crashes randomly. There doesn't appear to be any consistency in them. Sometimes it crashes after 15-20 minutes sometimes I can get 2 hours before it crashes. So here are the things you all will want to know.

Windows 10
I7 6700k
Corsair H100i
32gb 3000mhz RAM
Asus GTX 1080
250 Gb SSD
1TB HDD
Corsair Hx850i
***Nothing is overclocked anymore***

Here are the things that I've tried (bear with me this is a lot I'll try to put them in order)

-adjusted graphic settings down
-adjusted graphic settings up
turn on and off AA, occulusion calling, LOD, Reflections, shadows, physics, limb darkening, radial blur, glare, ambient occlusion, depth of field
-I started having more and more blue screens so I completely did a system reset
-redownloaded FFXIV completely (default settings)
-updated bios, chipset, audio, graphics drivers
-adjusted Nvidia 3d settings off of optimal power to max perf.
-changed my screen refresh to 85hrz and limited ffxiv to 85fps (makes it run great on max settings when it doesn't crash)
-ran in both Dx 11 and Dx9 with compatibility mode Win 7 and 8
-I then ran the following hardware tests: Windows Mem test, Cinebench, Furmark, Crystal Disk Mark, Windows Disk Check. None failed or crashed and I monitored all temps with CPU-Z's hardware monitor. Nothing got about 65 C.
-I then did a full CPU reset with the Disk cleaning (that takes FOREVER!!!!!)
-re downloaded FFXIV AGAIN ran in fullscreen, windowed, borderless windowed
-downloaded the new Stormblood benchmark ran in just about all different settings and it cannot complete the benchmark without crashing

I don't seem to have any issues with other games (Witcher 3, Skyrim, Ashes of the Singularity, Grim Dawn, etc.) I am feeling super defeated here and don't know what to do from here. Attached are photos of all the codes I managed to snag when things do crash. I did also receive an "IRQL not less or Equal" during one of the settings. I'll be honest I've tried so many different things I don't know which error messages go with what settings I had.

https://scontent.fmci1-1.fna.fbcdn.n...fb&oe=59E4365F

https://scontent.fmci1-1.fna.fbcdn.n...1a&oe=59DDD95B

https://scontent.fmci1-1.fna.fbcdn.n...d1&oe=59A836DE

https://scontent.fmci1-1.fna.fbcdn.n...64&oe=59E9BE46

https://scontent.fmci1-1.fna.fbcdn.n...21&oe=59A06064

https://scontent.fmci1-1.fna.fbcdn.n...c0&oe=59E2F9EF

Ok seems youhad the same problem I had a while ago. This is what worked for me;

Make sure all drivers are up to date.

What kind of port and monitor are you using? ( HDMI/Thunderbolt/Display Port ) I had issues with my monitor and HDMI and used Display port instead. No problems since then.

Make sure your settings for Direct X match both game and version. That should work.

Is your system a 32 bit or 64 bit system? 32 bit systems seem to have this issue more than 64bit system.

Just out of curiosity are you running the steam version or hard copy?

Quote:

---

Originally Posted by ManuelBravo

Ok seems youhad the same problem I had a while ago. This is what worked for me;

Make sure all drivers are up to date.

What kind of port and monitor are you using? ( HDMI/Thunderbolt/Display Port ) I had issues with my monitor and HDMI and used Display port instead. No problems since then.

Make sure your settings for Direct X match both game and version. That should work.

Is your system a 32 bit or 64 bit system? 32 bit systems seem to have this issue more than 64bit system.

Just out of curiosity are you running the steam version or hard copy?

---

I'm pretty sure all drivers are up to date. Unfortunately Asus's website for figuring out which drivers you need is a joke! So I'm not 100% sure on that.

I have an Asus 1080p 144hrz monitor running on display port. I'm going to try re downloading Dx directly from Microsoft again. I have to remember how to get into Dx settings if you even can I can't remember.

I have windows 10 64 bit and its the copy I bought directly through their website, but when I went to download the client again after starting to play again I just googled FFXIV client download. I then just downloaded the launcher from FFXIV's website and went from there.

Here are the steps;


* Go to the Start button and select Run.
*Type in dxdiag and click the OK button to run the DirectX Diagnostic Tool.
*The version of Direct X running on your machine is the last item in the System Information box.
*Click Exit in the lower right hand corner of the window to close the DirectX Diagnostic Tool.

It's odd that it's only with FFXIV you don't have a profile set with your graphics card right for, gaming?

I'll try that when I get home (firefighter stuck at the fire station) Thank you! Will update with findings/results.

[QUOTE=ManuelBravo;4189322

It's odd that it's only with FFXIV you don't have a profile set with your graphics card right for, gaming?[/QUOTE]

To answer this question. At this point after resetting damn near everything it's like everything is on default.

Asus does have GPU Tweak 2 but I think thats more for performance/power settings. I had it at one point during all this and would set it to "gaming" or even the "OC" setting and still had crashes.

Direct x 11 is most likely the problem.

I ran it in Direct x 9 and had same issues. Some of those errors are with Dx 9

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\bandi\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride unspecified


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 10 Home 64-bit (6.2, Build 9200) (15063.rs2_release.170317-1834)
SYSTEM_CPU Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS 2202
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 32696.012MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 37816.012MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 255.620GB SYSTEM_FREEDISC_SPACE 177.470GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 931.387GB SYSTEM_FREEDISC_SPACE 928.719GB
SYSTEM_DIRECTX_VERSION DirectX 12
SYSTEM_GRAPHICS NVIDIA GeForce GTX 1080
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP GeForce GTX 1080
SYSTEM_GRAPHICS_MAKER NVIDIA
SYSTEM_GRAPHICS_VRAM 3072.000 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1023.938 MB
SYSTEM_GRAPHICS_DAC Integrated RAMDAC
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1080 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d81f3535ced17c6\nvldumdx.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 22.21.0013.8253
SYSTEM_GRAPHICS_DRIVER_DATE 6/6/2017 19:00:00
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {0B1AFF44-178D-4D48-8FE6-7FB1A0B18C73}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8051
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/24/2017 00:00:00
SYSTEM_SOUND MG248-8 (NVIDIA High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {12B81D3F-1509-448A-A4A5-F6EF2677712A}
SYSTEM_SOUND_DEVICE_NAME nvhda64v.sys
SYSTEM_SOUND_DRIVER_VERSION 1.03.0034.0027
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 5/16/2017 00:00:00
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {DB71C1C8-E0CB-4FB1-A0F0-3A0F1A4474EC}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.8051
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 1/24/2017 00:00:00
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233E51F0-4D62-11E7-8001444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233E51F0-4D62-11E7-8002444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233E51F0-4D62-11E7-8003444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {233E51F0-4D62-11E7-8004444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2340C2F0-4D62-11E7-8005444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 4096 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2340C2F0-4D62-11E7-8006444553540000}
SYSTEM_INPUT_NAME Corsair Gaming SCIMITAR RGB Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2340EA00-4D62-11E7-8007444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2340EA00-4D62-11E7-8008444553540000}
SYSTEM_INPUT_NAME Corsair Gaming K70 RGB RAPIDFIRE Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {2340EA00-4D62-11E7-8009444553540000}
SYSTEM_INPUT_NAME
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 0 SYSTEM_GAMEPAD_FOV 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

FFXIVLauncher
NVIDIA Installer
Windows Shell Experience Host


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

NVIDIA Stereoscopic 3D Driver
Steam
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.21005
Geeks3D FurMark 1.19.0.0
Java 8 Update 131
FINAL FANTASY XIV - A Realm Reborn
Java Auto Updater
Google Update Helper
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.21005
OpenOffice 4.1.3
Realtek High Definition Audio Driver
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.21005


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00002390
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivlauncher.exe 0000292C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 00002360

Quote:

---

Originally Posted by ManuelBravo

Here are the steps;


* Go to the Start button and select Run.
*Type in dxdiag and click the OK button to run the DirectX Diagnostic Tool.
*The version of Direct X running on your machine is the last item in the System Information box.
*Click Exit in the lower right hand corner of the window to close the DirectX Diagnostic Tool.

It's odd that it's only with FFXIV you don't have a profile set with your graphics card right for, gaming?

---

I ran the dxdiag it says it's Dx 12

i'm having the same error with DX9

I tried a full clean on my PC, reinstalled the game and it worked........for 2 hours lol

http://i65.tinypic.com/2e4c21c.png

I've been having a similar problem where the game just crashes. I came back to start playing before the x-pack and Ive played about 36 hours so far. I would get random crashes with similar errors (I only run DX9) and now the crashes are so frequent and immediate I can't even log into a character anymore. I used to be able to play this game no problem.

I've re-installed and tried a number of video settings etc. and the problem persists worse than ever it seems.

Faulting application name: AUDIODG.EXE, version: 10.0.15063.0, time stamp: 0x4247e346
Faulting module name: RltkAPO64.dll, version: 11.0.6000.548, time stamp: 0x588064af
Exception code: 0xc0000005
Fault offset: 0x00000000001d1a4b
Faulting process id: 0x208c
Faulting application start time: 0x01d2e2461b61ffad
Faulting application path: C:\WINDOWS\system32\AUDIODG.EXE
Faulting module path: C:\WINDOWS\system32\RltkAPO64.dll
Report Id: 830ca5e3-602b-438d-bb5e-c6a89bb931d4
Faulting package full name:
Faulting package-relative application ID:


Faulting application path: C:\Users\bandi\Desktop\SB Bench\game\ffxiv_dx11.exe
Faulting module path: C:\Users\bandi\Desktop\SB Bench\game\ffxiv_dx11.exe
Report Id: e026a9cd-9518-44fb-819c-d0037b652576
Faulting package full name:
Faulting package-relative application ID:

Have gotten like 3-4 of these in a short time:

Faulting application name: ATKEX_cmd.exe, version: 0.0.0.0, time stamp: 0x00000000
Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0x28e9cf15
Exception code: 0x0eedfade
Fault offset: 0x000eb802
Faulting process id: 0x2aec
Faulting application start time: 0x01d2e241de83adbb
Faulting application path: C:\Program Files\Realtek\Audio\HDA\ATKEX_cmd.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 2b9568ea-dbe3-443b-ab53-876ac2bce997
Faulting package full name:
Faulting package-relative application ID:

same problem blue screen random, + dx11 error + dx9 error only on this game

If your system is completely crashing and it's not just crashing out of the game then I'd suspect a main system hardware issue. FFXIV is a pretty good stress test.

It looks like unstable Ram so maybe check that out first.

Can you try changing your CPU core voltage?

Change it to adaptive and increase the base voltage slightly.

Try increasing your GPU voltage too, without increasing your boost clock and memory clock.

I've already ran the window memory test and it didn't find any errors. I guess it could still be ram but that test didnt find anything.

I did keep finding an issue in the event logs and it seems a lot of times when it crashed it was related to something Realtek. I tried updating it and got stuck in an uninstall restart loop. Not sure if I got it updated. Upon inspection of the driver for Realtek it said 8/2016. I clicked rollback driver and jt changed the driver date to 3/2017. Weird....

I did a clean uninstall and reinstall of my Nvidia drivers using DDU. When I reinstalled, I only installed the driver and PhysX. None of the 3d stuff. It actually ran the Stormblood benchmark on loop and made it 2 times through then had my computer restart on its own. Event logs stated a critical error. It said it was a Kernal error. It didn't say anything about Realtek or FFXIV. Thoughts?

What motherboard are you running? A couple threads came up on Google for your issue and the Asus Cross hair boards with their Realtek Driver. Maybe they have the wrong file on their site. Have you tried running the driver DVD for your motherboard on a fresh install.

Or are you getting all files online.

I'm getting the unexpected error then crashing too :( please fix this SE

Returning player here. I'm a programmer, so I consider myself pretty tech-savvy.

I'm getting basically the same errors as OP. Mainly "An unexpected error has occured…", but also Error 11000002, Exception c0000005 and a single blue screen. Although I didn't see Error 11000002 and Exception c0000005 in the last few days, so I think my trouble shooting had at least some effect.

The errors are very sporadic – sometimes I can leave the game running for 10h just standing around and it doesn't crash, sometimes it crashes after 5 minutes. Most of the times, I can play about 1-3 hours before it crashes. It also doesn't show a clear pattern when crashing – it's always in a different situation (talking to NPC's, combat, cutscenes, just standing around idling etc.).

I've tried all the things OP has and also completely reinstalled Windows and ran all kinds of tests (Prime95, Memtest86) – without any issues. I'm monitoring CPU and GPU temps all the time, but they are way down in the green (I have very good cooling in my system). I temporarily switched to my old GPU (a 980 Ti) but I'm getting the same errors with that. I also disabled any overlays since I read that these might cause problems. I copied the game directory from a friend who's having no issues at all to rule out corrupt game files.

Most important specs:

OS: Windows 10 CU (with the latest updates)
CPU: i7-4790k
GPU: GeForce GTX 1080 Ti AMP Extreme (running on stock overclock/boost)
RAM: 32GB DDR3-2400 (using XMP)
SSD: Samsung 950 PRO 512GB NVMe M.2 (the OS and FF14 are both on that)
Display: Dell S2716DG (27 inches, 1440p, 144Hz, G-SYNC)

Removing any overclocks (CPU/GPU/XMP) doesn't have any effect.

I'm having no issues in any other games or benchmarks. I also didn't have any issues with FF14 1 1/2 years ago and the only thing I changed is my GPU (but, again, I switched back to it temporarily and still get the errors). So I'm guessing it might either be Windows 10 (or more specifically, the CU) or the game client.

One last thing I will try today is playing without Discord running to see if that has any effect – someone mentioned it and googling for "discord causing game crashes" has quite a few results. I will report back if that has any effect. Discord is pretty resource-hungry since it's running on Electron.

My sister used to get this 'IRQL not less or Equal' error. Turned out to be one of her ram sticks was faulty. Got her 2 new sticks and she never got that error again.

I got 2 BSOD about 2 weeks ago, even after restarting my pc the game took a ridiculous amount of time to load the game (SSD so...). Can't remember the error, but I fixed my registry using AVG Tune Up utilities and it never happened again.

EDIT: Now I that checked all of your screenshots... Those were the errors popping on my sister's PC. I removed one of her RAM sticks (the one she got from a friend or something), game didn't crash but she needed the RAM as she does 3D modeling and rendering. 2 brand new sticks of RAM and no more issues ever. Doesn't hurt to try.