I reported someone from 72man PvP for literally doing nothing (Zeros in all stats)
I talked to a GM
Then after they left I got the 'Your Support Desk query has been answered. To view the reply, access Recent Replies & Notices located under the Support Desk's Information tab.'
What's really annoying? I've brought up this issue with many GMs, and even multiple threads on the forums here.
Right now, every time I go into/leave an instance, I KEEP SEEING THIS DAMN ANNOUNCEMENT.
sometimes it lasts for an hour or two, but in the past I've had it act up FOR AN ENTIRE DAMN WEEK.
I don't care if I seem aggressive this point. I've brought up this issue with GMs and multiple threads since 2.X, and not a damn thing has been done about this.
Anyone else hate the 'support desk' system in game?
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05-05-2017, 03:53 AMBacentAnyone else hate the 'support desk' system in game?
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05-05-2017, 03:55 AMCanadane
Open the response from the support desk history tab. Don't press Close (next to Reply).
It's marked as read and won't (or shouldn't) notify you anymore. -
05-05-2017, 04:49 AMBacentBeen there, done that. I've tried every possible way to get rid of the popups, and they last a while every time. I've been hesitant in reporting people because of it.Quote:
Originally Posted by Canadane
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05-05-2017, 05:11 AMVidu
I'm not sure what your problem here is right now - is that that you reported that person and nothing happend, so you've reported them again and again and are now annoyed that you're just getting told every time that they cant tell you anything?
Or is it that even after you closed the whole conversation the message still appears?
If its the later: file a bug-report, afaik they're aware that this problem exists, but it cant hurt to bring it to their attention again. -
05-05-2017, 05:14 AMBacentI've brought it to their attention every time it's happened by telling GMs about it, filling bug reports, and making posts on the forum about it. This has been going on for years and nothing has been done to fix it.Quote:
Originally Posted by Vidu
We can't even turn off the announcement across the screen that keeps appearing from it. -
05-05-2017, 03:04 PMSkyrior
Did you contact the Support Desk about this issue? Maybe they can help.
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05-05-2017, 03:16 PMSpiritMuse
I've suffered this same problem. And yeah, it's stopped me reporting people because I didn't want to deal with the endless reply message spam. Every single time I enter or leave an instance I would get it. I'm really glad the new rmt report system doesn't give replies or I would never do it.
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05-05-2017, 11:04 PMAma_Hamada
Yes, the system is bad because:
If I look at something, not even close it, I can't reply to a different letter. I have to completely close it out otherwise I am spammed with "unable to send report, please try again"
It is slow to load, and often you have to close it out and do it again because "nothing to display"
Closing out something/ going to the letter does not stop the support messages to keep reappearing
The GMs expect you to figure out what ticket goes with what by the numbers since they may be slow to respond, making it possible to get useless auto messages that does not fit the ticket to begin with (more with NA center, not with EU, never had that issue) to cause even more confusion. -
07-08-2017, 08:19 AMBacent
Reupping this thread again, since this issue continues more often than not when I send in a report.
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07-08-2017, 08:24 AMkattzkitti
Go to the support desk, open the most recent reply, click "Close", game on. Not seeing how this is a problem.
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07-08-2017, 08:31 AMBacentAs I've stated before. I've done that many times. If I got into an instance/exit one, then I keep getting the noticed about 'Your support blah blah blah'.Quote:
Originally Posted by kattzkitti
Did you see that other people are having the same issue? -
10-29-2017, 03:47 AMBacent
Bringing this back up once more because the issue STILL persists. And yes people, I've tried everything that you have suggested I try, even though I've already DONE that stuff and people love to say I'm doing it wrong, and it DOES NOT HELP. The support desk needs to be reworked from the clunky piece of system it is right now.
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10-29-2017, 03:59 AMMisteThis same thing happens to me as well. If I submit any kind of report and they send me a reply through the SD.Quote:
Originally Posted by Bacent
No matter how many times I open the reply and close it it continues to alert me that I have a reply waiting even though I've read it. It eventually goes away, but it can take days or weeks to stop no matter how many times I "read" the reply.
I'm curious on why some people have this issue and some don't. I personally cannot even properly use the support desk as it errors for me and refuses to load 80% of the time. Like if I go in to do a report the text box remains greyed out and I cannot actually input anything.
Just for curiosity are you on Windows 8/8.1? I always wondered if it was a problem with Windows 8 since my boyfriend's computer is Windows 7 and we both have no issues with the support desk on his computer, but my gaming laptop is Windows 8/8.1 and I've always had these issues with the support desk. -
10-29-2017, 04:09 AMBacentI'm on Windows 7 actually, won't be upgrading to 8/10 anytime soonQuote:
Originally Posted by Miste
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10-29-2017, 04:12 AMRobert_Ilcri
Have this issue pop up as well from time to time. No matter how often you 'close' the issue, the thing just keeps coming back. Been this way since way back in the 2.x era, wondering why it still hasn't been fixed.
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10-29-2017, 04:13 AMMisteYeah hmm then I am really at a loss on what causes this. The SD can even cause my game to crash if I try to use it so no idea there either.Quote:
Originally Posted by Bacent