Can't Log In

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03-09-2017, 06:42 PM
Burningskull

Can't Log In

I'm getting a "Unable to check version" error when I try to log in on the PS4. Anyone else getting this error?
03-09-2017, 06:44 PM
Kathryn

Isnt the game down for maintenence today?
03-09-2017, 06:46 PM
Burningskull

Servers are currently up.
03-09-2017, 06:47 PM
Alestorm

Give it a bit longer, it will come back up around 2AM PST.
03-09-2017, 07:19 PM
Burningskull

So there was apparently a system software update to the PS4. I thought that might be the problem but after updating i'm still getting the "unable to check version" errors.
03-09-2017, 07:25 PM
molzilla

Have you tried closing the application and opening it again? When it checks for the launcher version on PS4 it should automatically update and restart the application for you, then there's a very small patch when you log in.
03-09-2017, 07:28 PM
Burningskull

Quote:

Originally Posted by molzilla

Have you tried closing the application and opening it again? When it checks for the launcher version on PS4 it should automatically update and restart the application for you, then there's a very small patch when you log in.

Several times now sadly. I've even tried restarting the PS4.
03-09-2017, 07:31 PM
molzilla

Quote:

Originally Posted by Burningskull

Several times now sadly. I've even tried restarting the PS4.

And when it checks the launcher version it loads up okay or is that when it's throwing up the error message?

Just out of curiosity, what version is currently running? Should be 4.75 if you check your PS4 notifications.

Edit: Sorry if I'm not being much help right now, I'm not much of a technician haha ;p
03-09-2017, 07:35 PM
Burningskull

It's not updating the launcher I guess is the problem. It just goes straight to the Log In screen. When I enter the info and hit Log In that's when I get the errors.
03-09-2017, 07:56 PM
molzilla

Quote:

Originally Posted by Burningskull

It's not updating the launcher I guess is the problem. It just goes straight to the Log In screen. When I enter the info and hit Log In that's when I get the errors.

Hmm that's super strange since it should automatically detect that it's an old version! But yeah your launcher needs to be updated, unfortunately I'm not sure how to force the update D;
03-09-2017, 07:57 PM
Bixillarla

No problem here. There was a PS4 update then I launched the game and it updated the launcher, logged in and it downloaded the patch no problems.
03-09-2017, 08:12 PM
Burningskull

Says I'm at version 4.73. Still not updating the launcher or ffxiv.
03-09-2017, 08:56 PM
KuraiKiserogeru

I can't do anything on PS4 either.

Unable to complete version check [20458][24530][410]

Tried Wired and Wireless connection. - Did not work for me.

Trying to find my XIV licence on PS4 to restore it next. - Restoring all licences did not work for me.

Rebooting Modem - Did not work for me.
03-09-2017, 09:18 PM
DevMarph

Can't log in

Having the same issue, Unable to complete version check [20458][24530][20457][410]
03-09-2017, 10:44 PM
DevMarph

Can't log in

Do they normally fix it? Don't know what to do arghhhhh Think the PS4 update must have done something
03-10-2017, 02:56 AM
Burningskull

FFXIV launcher is currently updating for me. Don't know what the problem was but thankfully it's gone for me. Hope for everyone else as well.
03-10-2017, 03:05 AM
Lexia

I play on PS4 and got up this morning and went on with my day as usual booted up the PS4 and everything updated fine. Got on around idk 12pm est.
03-10-2017, 04:51 AM
Serilda

I just had this for the last hour and tried all of the usual things, rebooting etc. Nothing.

I then pulled out the network cable and connected my PS4 through my phone connection via tethering, exiting and reopening the launcher. Bingo - patched launcher immediately started downloading. Fiddling with your PS4 network (especially DNS) settings should fix it if you know what you're doing but if you're lazy connecting via a different network should do the trick.

Once you have updated the launcher (tiny file size) you can reconnect normally and the main patch will download properly and let you play.
03-10-2017, 05:08 AM
Vespar

If possible try to log in from another internet connection, VPN or tethered connection through a cell phone to download the patch. I had this issue ALL THE FRIGGEN TIME where I lived last.
For some reason certain games (not just XIV), will not download properly because of the route the data is sent between client and server. Altering this path by using another form of connection generally seems to fix that issue.

It's worth a shot. Good luck.
03-10-2017, 06:08 AM
Burningskull

Hmm. I've never had this problem before and I've been playing since PS4 release. The internet in our area went out the other day so maybe that might have something to do with it. Hope it doesn't happen again. I only have the one internet connection to hook up to.
03-10-2017, 11:13 AM
Vespar

Quote:

Originally Posted by Burningskull

Hmm. I've never had this problem before and I've been playing since PS4 release. The internet in our area went out the other day so maybe that might have something to do with it. Hope it doesn't happen again. I only have the one internet connection to hook up to.

If it does happen again, there are plenty of free VPN software's out there you can try. They will slow your connection speed down quite a bit, but atleast it will get you the patch downloaded, and then you shouldnt need it anymore.
Still, I'm glad it came back for you ;)