[STEAM VERSION] RANDOM CRASHING, PC MONITOR DISCONNECTS AND COMPUTER LOCKS UP

!!! Dear SQUARE ENIX:

PLEASE DO NOT MOVE THIS TO RESOLVED

Because as of today, this issue is still UNRESOLVED !!!

Alright, SO. Normally I don't turn to forums for help, but this issue has been getting on my nerves for the past two days now. I'm not sure what is happening, but I have enough technical knowledge to know it's video card related.

I've been running into an issue with FFXIV (+ Heavensward), which apparently isn't new to players, where my game will randomly crash my computer. The screen will go black and tell me the device has been disconnected, and the lights on my keyboard freeze and my Skype with my friends will go mute (sometimes.) This indicating my computer has locked up, but sometimes the monitor will just go black and I can talk to my friends still. Sometimes the computer will restart itself, or sometimes I'm forced to power the PC off and then back on.

Strangely enough, after reinstalling graphic drivers, the game crashing my PC has turned my SLI off. Then another crash has turned my SLI back on. Strange, right?

Usually these crashes happen just a few minutes after logging into the game, but I've also had incidents where I can play 20+ minutes and then I crash.

Now, I've tried multiple solutions after reading several threads. None of them have worked. I'm going to post my PC specs and solutions I've tried. If there's anything that has worked for you or any suggestions, do let me know. Thanks.

Keep in mind, I'm running the game on DX11. As I make this post, I'll be attempting to run the game on DX9. I'll update the thread with how that goes.

+ COMPUTER SPECIFICATIONS +

- CPU: AMD FX-9590 Vishera 8-Core 4.7 GHz Socket AM3+ 220W Desktop CPU (Black Edition)
- GPU(s): EVGA GTX 970(x2) SLI
- RAM: CORSAIR Vengeance Pro 16GB (2 x 8GB) 240-Pin DDR3 SDRAM DDR3
- MOTHERBOARD: ASUS TUF SABERTOOTH 990FX R2.0 AM3+ AMD 990FX + SB950 SATA 6Gb/s USB 3.0 ATX AMD Motherboard with UEFI BIOS
- HDD (that the game is running on): WD Black 2TB
- OS: Windows 10 64-Bit

Keep in mind, I'm always running this game at a consistent 60 FPS.

+ ATTEMPTED SOLUTIONS +

- Heaven Benchmark 4.0 Stress Test (ran well on Ultra graphics for over 5 minutes, 120+ FPS constant)
- Disabling SLI
- Reinstalling graphics driver, manually and then with Wagnard
- Overclocking GPU by just a smudge (this then actually made me crash instantly, so I removed the profile. Was using MSI Afterburner, then I moved to EVGA Precision, then stopped using both.)
- Watching both the CPU temps and GPU temps while ingame (CPU temps never went past 60, and GPU temps never went over 80)
- Removing any overlays on the game besides the default Steam overlay (NVIDIA GeForce FPS counter and Shadowplay recording indicator, Discord overlay.)
- Changing NVIDIA Control Panel settings to prefer maximum performance on the game.
- (Putting this here so people avoid posting about it, but my Power Settings are already set to High Performance)
- Running CCleaner to remove any old files.
- Running Witcher 3 on Ultra graphics for 30+ minutes. (It's not any issue with my hardware, I'm having NO OTHER ISSUES WITH ANY OTHER GAMES.)
- Disabling any FPS limitations ingame.
- Editing the regedit with two values (TdrDiDelay Value = 20, TdrDelay Value = 20 in HKEY_LOCAL_MACHINE/SYSTEM/CurrentControlSet/Control/GraphicsDrivers)

+ PROGRAMS I HAVE RUNNING WHILE INGAME +

- ParkControl (uses all available power of CPU cores)
- NVIDIA GeForce Experience (there's still an overlay thing about recording with ShadowPlay that pops up for a brief second. Not sure if this counts as an overlay.)

Well after switching to DX9, I haven't crashed for about 15 minutes now. My FPS is worse and the game doesn't look as great on DX11, but I have yet to experience an issue. I wouldn't really call this a real solution, more like a temporary solution. I'll edit this post if I crash on the DX9 client.

Edit: Just finished a long session of gaming with my friends. Game runs perfectly fine on DX9, but I'm sure if I switched to DX11, I'd crash. Going to attempt to reinstall DX11 later as Valenth suggested below later.

Okay, there's one thing that popped in my mind that I would try (no matter how rediculous it may sound), but have you tried taking out one of your videocards to see how the game performs on a single card? Just for the sake of excluding a possibility?

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Originally Posted by Valenth

Okay, there's one thing that popped in my mind that I would try (no matter how rediculous it may sound), but have you tried taking out one of your videocards to see how the game performs on a single card? Just for the sake of excluding a possibility?

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I haven't tried this, no. As I mentioned in the OP, I've tried playing the game before when my SLI bridge wasn't even picking up my second card (after the game had crashed and disabled the bridge.) I mean, I suppose it's possible that taking out the other card might change something.

Also, still playing on DX9. Haven't crashed yet. Not happy I can't run DX11, but so far it's a temporary solution.

Hmm... dx9 keeps running but dx11 crashes. I don't notice you having tried to reinstall DirectX in your attempted solutions. Perhaps this could be tried first before attempting the removal of one card? :)

Pretty sure the DX11 client isn't in any of the SLI/CF profiles. At least on the AMD side, Crossfire hasn't worked properly for FFXIV in years. Wouldn't be surprised if the situation is similar for Nvidia cards. Try disabling SLI. I also know that the DX11 mode can be very buggy when running in Borderless Window, so maybe try real Fullscreen if you haven't already (though if that's the case, SLI will be disabled anyway since multi-GPU solutions only work in fullscreen).

I've just got this problem today exactly and it's pissing me off. Like everything was working fine and now it just does not want to work.

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Originally Posted by Valenth

Hmm... dx9 keeps running but dx11 crashes. I don't notice you having tried to reinstall DirectX in your attempted solutions. Perhaps this could be tried first before attempting the removal of one card? :)

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Can confirm by this point that DX11 is the issue. However, searching around, I haven't been able to see a clear solution on how to reinstall DirectX 11. I'm currently running on Windows 10, which supposedly installs DirectX for you through updates? If I have this wrong or if there's an easy way to reinstall, that'd be cool to know. :-p

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Originally Posted by seekified

Pretty sure the DX11 client isn't in any of the SLI/CF profiles. At least on the AMD side, Crossfire hasn't worked properly for FFXIV in years. Wouldn't be surprised if the situation is similar for Nvidia cards. Try disabling SLI. I also know that the DX11 mode can be very buggy when running in Borderless Window, so maybe try real Fullscreen if you haven't already (though if that's the case, SLI will be disabled anyway since multi-GPU solutions only work in fullscreen).

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Have already ran the game with NVIDIA SLI disabled, and can confirm the issue still persists. In DX9 with SLI, the game works fine. I believe the issue is simply DX11, and I haven't tried running the game in fullscreen yet. I will go ahead and give it a go now.

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Originally Posted by Gaiussenpai

I've just got this problem today exactly and it's pissing me off. Like everything was working fine and now it just does not want to work.

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I share your frustration, and highly recommend trying these different solutions that I listed in my OP. So far, DX9 has been the temporary solution fix that has been able to let me keep playing the game. I'd suggest that, if you haven't already.

Update: Just crashed as I normally would on fullscreen DX11. Can only play the game on DX9. Still waiting for a solution.

Good afternoon. The problem manifested itself just 10 days of play. Previously, problems have not been encountered. It was possible somthing changes in the game. In your case (if you have a 8.1 system \ 10), you can not restart the PC and quit combination Ctrl Alt Del and call manager or reconnect to the system (for me it turned out). As for the register - if memory serves - should eliminate the appearance of a window with an error to restart the video driver is nothing more. In my opinion you can help decrease the frequency of GPU core and memory via Afterburner by 15-20 percent (try lowering both cards with and without SLI). I have on both the PC appears only DX 11000002. error I got to locate an error only in the dungeons (during the game - only 1 time flew in the world) but it is not the best option, I had to reduce all of the options on the average or very low \ off) . Since the purchase of the game is free to play on ultra settings and had no problems ... The problem topical only DX 11 (not 9).


I'm apologize for my english, need more practice.

Im gonna try help by bumping this topic.

My main reason is because my friend is having the same issue with the DX11 client (windows 7)
AMD Cpu & Nvidia gpu.

And after reading many other reports they all seem to have 1 common factor wich is the DX11 client.
Players that have AMD cpu's shouldnt be forced to play using the DX9 client.

Please Square-Enix, look into this asap!

It seems this topic has been ignored for far too long without any dev-team response.

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Originally Posted by Laughlyn

It seems this topic has been ignored for far too long without any dev-team response.

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Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

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Originally Posted by worldofneil

Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

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Very odd that they don't have staff provide technical support and rely on the players/community to do so. I have yet to fix this problem.

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

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Originally Posted by SymbioteYT

Very odd that they don't have staff provide technical support

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They do, you're just in the wrong place I'm afraid.

NA: http://support.na.square-enix.com/main.php?id=5382&la=1
EU: http://support.eu.square-enix.com/main.php?id=5382&la=1

And for both you can use the "Contact Us" link at the bottom.

Quote:

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Originally Posted by worldofneil

Sorry, but SE don't answer support queries in this forum. It's more for players to help other players. You'd need to create a bug report in that forum, using the template, then they'll look into it.

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Not entirely correct.
http://support.eu.square-enix.com/co...382&la=1&fty=2

i quote:

Quote:

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Bug Report

Please use the button below to report any in-game bugs you may have encountered while playing FINAL FANTASY XIV: A Realm Reborn.
Please note that in-game bug reports can also be submitted via the FINAL FANTASY XIV: A Realm Reborn Forums.
*Please report bugs you encounter during the PlayStation®4 Beta Test through the "In-Game Bugs" section located in the "Beta Test" forums of the official FINAL FANTASY XIV Forums.

Note:
Before submitting a bug report, please refer to the play guide, instructions and FAQ.
Although we actively review every form we receive, we are unfortunately unable to provide individual responses.

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besides...there are other ways to get forum admins "attention". (wich i have done aswell)
And im pretty sure this issue isnt classified as a "bug", but rather a technical issue regarding compability.

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Originally Posted by Laughlyn

Not entirely correct.

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Sorry, but not sure what you mean? What you quoted says about you can submit a bug report in the bug report forum which is exactly what I wrote?

Edit: I think I see the confusion. When I said "You'd need to create a bug report in that forum, using the template" I was referring to the Bug Reports forum:

http://forum.square-enix.com/ffxiv/f...2-In-Game-Bugs

And the template for reporting bugs is in the first/stickied post in that forum:

http://forum.square-enix.com/ffxiv/t...-THIS-FIRST%29

Quote:

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Originally Posted by astarinlife

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

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This works for my friend.

thank you!

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Originally Posted by astarinlife

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

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Downloaded the .rar files and ran the .exe, I'm assuming that's how this install works. Will get back to you if it worked for me.

I too have actually been running into this problem recently myself, which is odd since I don't have FFXIV bought through Steam, but use it as a overlay (as in having it register as a non-steam game). I get to play for quite a while sometimes and it just freezes, or I get about a few min before things just stop all together. (Even controller functions).

Trying to Alt-Tab or CTRL-ALT-DEL just gives me a black screen and I am unable to do anything besides use the power button to shut down. Been having this issue ever since 3.5 hit.

Also to note I have tried just about every trick the OP has tried as well with no success and am running on DX11 too. I will try running with DX9 instead when my scans I have going are complete.

One thing I would like to note though..I wonder if Steam itself (or its overlay) could be conflicting with the game somehow? To me it seems odd that even though I did not by FFXIV thru stream, yet use its overlay, I am having the same issue as those who actually bought it thru the steam store..

Quote:

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Originally Posted by astarinlife

Ok so after trying to figure out how to solve this problem for I'm guessing a year, I found someone saying that they ran this https://www.microsoft.com/en-us/down...n.aspx?id=8109 to repare directx and so far its worked for me. I played all day today with Directx 11 running on fullscreen and had no crashes. Knock on wood and write back if it actually works for you. Spread it like wildfire because answers are nowhere. :)

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So I went ahead and downloaded this, saved it into LocalData TEMP (default option), ran the DXInstaller.exe and then restarted my computer. I played for a couple hours, then crashed. Tried to install it over again, played, crashed. Back to DX9. Was hoping this would be the fix for me, but alas it's not. I believe it's because I'm on Windows 10, where DX installs with the updates, supposedly.

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Originally Posted by SymbioteYT

Downloaded the .rar files and ran the .exe, I'm assuming that's how this install works. Will get back to you if it worked for me.

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I downloaded directx_Jun2010_redist.exe and ran that to extract then ran DXSETUP.exe from the extracted files.

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Originally Posted by astarinlife

I downloaded directx_Jun2010_redist.exe and ran that to extract then ran DXSETUP.exe from the extracted files.

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Bingo, exactly what I did. Ran "directx_Jun2010_redist.exe", let it extract into "C:\Users\Symbiote\AppData\Local\Temp", ran DXSETUP.exe, and watched it install .dll files and more for different DirectX versions. However, this didn't seem to work for me. Are you also running Windows 10?

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Originally Posted by SymbioteYT

Bingo, exactly what I did. Ran "directx_Jun2010_redist.exe", let it extract into "C:\Users\Symbiote\AppData\Local\Temp", ran DXSETUP.exe, and watched it install .dll files and more for different DirectX versions. However, this didn't seem to work for me. Are you also running Windows 10?

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Yea I'm running Windows 10. Shoot, that sucks. I was hoping this would finally be a blanket fix for this problem.

Bumping this thread. Still no solutions have been found, and SE has yet to speak of this recently.

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Originally Posted by SymbioteYT

Bumping this thread. Still no solutions have been found, and SE has yet to speak of this recently.

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Sad to hear nothing has worked so far. And yeah, I bet SE can't help you terribly much as it sounds like something that's "almost" unique to your system or some rather rare combo of specific components/drivers. If the general solutions we all opted didn't help, and some of them already went pretty in-depth, it could be you're having a very specific hardware problem.

Ah btw, did you try and see if physically removing one of the cards helped as I opted instead of disabeling it through software? I know it sounds stupid if you already tried disabeling SLI, but it wouldn't be the first time a system wouldn't work for me despite doing everything to *ahum* disable something through software. *Looking at you previous system that kept insisting I need admin rights for something while being admin on pc... Or you darn firewall program that kept blocking despite being entirely disabled and only uninstalling actually doing the trick* Just try it, if even for the sake of ruling out it's something stupid like this. ^^

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Originally Posted by Valenth

Sad to hear nothing has worked so far. And yeah, I bet SE can't help you terribly much as it sounds like something that's "almost" unique to your system or some rather rare combo of specific components/drivers. If the general solutions we all opted didn't help, and some of them already went pretty in-depth, it could be you're having a very specific hardware problem.

Ah btw, did you try and see if physically removing one of the cards helped as I opted instead of disabeling it through software? I know it sounds stupid if you already tried disabeling SLI, but it wouldn't be the first time a system wouldn't work for me despite doing everything to *ahum* disable something through software. *Looking at you previous system that kept insisting I need admin rights for something while being admin on pc... Or you darn firewall program that kept blocking despite being entirely disabled and only uninstalling actually doing the trick* Just try it, if even for the sake of ruling out it's something stupid like this. ^^

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This isn't a specific hardware problem. I play many other games than just FFXIV, and run into zero issues with them. From smaller games up to games like Witcher 3, DOOM, GTA V, Overwatch, etc. I also have big history with other MMO's, such as World of Warcraft, Elder Scrolls Online, Black Desert, and even The Division. I've had poor FPS on some of those MMO's, but that's because AMD CPU's don't sit right with that genre. :-) Something about FFXIV doesn't work right with DX11, and it looks like SE has confirmed that this is an accepted bug they're looking into (sub-thread in Technical Support.)

I've disabled SLI before with NVIDIA and also when the game once crashed me, it disabled my SLI bridge and I tried playing the game that way too. I've not physically removed the card, but there should be no difference when the second card wasn't detected by the bridge itself.

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Originally Posted by SymbioteYT

snip

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Yes, yes, that's what I told myself also many times before when it came to certain soft- or hardware problems I had. "It should work dammit!" but then it somehow doesn't because somewhere in the uncountable amount of 0's and 1's something tiny goes wrong. Just try it. It could be that FFXIV specifically has a problem with a certain hardware combo. Just try it to exclude the possibility, no matter how tiny it is. ^^

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Originally Posted by Valenth

Yes, yes, that's what I told myself also many times before when it came to certain soft- or hardware problems I had. "It should work dammit!" but then it somehow doesn't because somewhere in the uncountable amount of 0's and 1's something tiny goes wrong. Just try it. It could be that FFXIV specifically has a problem with a certain hardware combo. Just try it to exclude the possibility, no matter how tiny it is. ^^

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Alright, I'll give it a go next time I play the game. I'll get back to you on this later.