Organization for crowd control was so poorly planned. Fours after the merchandise area was opened, they announced that the merch line was capped and very possible that the merch area would be unavailable for the rest of the day. For a two day event and denying hundreds of people from being able to get to this tiny area of merch is completely unacceptable. SE should somehow reimburse those who they pretty much screwed over if they are unable to accommodate the rest of the attendees for the last day.
Seriously four hours after merch opened, closing it off for the rest of the day? I definitely was not the only person pissed off about it and SE better get their shit together for the last day.
Poorly Planned
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10-15-2016, 07:12 AMCreazilPoorly Planned
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10-15-2016, 07:35 AMKhanscott
Yeah, no kidding. While I understand the need to "tap out" for a break, to completely shut down for the day is unacceptable. They knew full well what would happen and yet S-E had their system set up helterskelter and cut people off that had been standing there for literal hours. I heard the cash registers failed last Fanfest and now we have this debacle now.
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10-15-2016, 08:07 AMMeowingKittens
I was one of the first few to be kicked out after the initial cutoff point at 1 pm. They weren't telling anyone outside of earshot of that area that the line was capped and we had to disperse. I called them on this, several times, as then we were under the impression they'd add people slowly and we didn't want to get cut off again. It was over an hour before I finally saw them make an ATTEMPT to go through the rest of the line.
Also got told that until they reopened, by one of the people higher up in charge, no less, that no one could create a pseudo line. Well, there is one now they're allowing all of sudden. Not at all happy. -
10-15-2016, 08:14 AMKhanscottWas just told by a staff member it was going again. I'm at the very end, but I want my lore book! Hope to God its fixed to some degree.Quote:
Originally Posted by MeowingKittens
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10-16-2016, 01:43 PMSorrel
I am very unhappy about thee merchandise line planning. The coordination between the hotel staff and the event staff was terrible. I lined up several times only to be told that I couldn't or that the info I got was wrong. I am so upset that I did not get the Las vegas con shirt, you know, the one I went to and had fun at and wanted some memorabilia for. That whole experience left me REALLY bummed.
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10-16-2016, 01:47 PMDamianFataleOrder it online. You can get the I beat the primal shirts online as tacky as it is.Quote:
Originally Posted by Sorrel
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10-16-2016, 01:55 PMSorrel
They said they would not be available online as they are made elsewhere and not in the US. I am hoping that they might have overstock on the website but from what they said... They won't.
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10-17-2016, 12:58 AMDoctorSecksyAre you referring to the lore book? They made a point to mention, during a few of the panels, that books are going on sale on the online store this Monday.Quote:
Originally Posted by Sorrel
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10-17-2016, 01:01 AMKeetla
Unfortunately there's a high probability of it being sold out on the website very quickly and the shipping fees outside of the US tend to be insane.
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10-17-2016, 01:05 AMShinSoku
It's almost the same as 2014 Fan Fest. However, this time there a much more people at the event. I was hoping that they would have enough merchandises for everyone, but that was not the case. Part of the problem was many people bought more than one of the same items. I saw one person with 5x Lore books...
I got the ticket for Saturday @ 5PM but by then everything that I wanted are sold out. All the shirt sizes that I wanted are gone...
There's an information from one of the staff saying that tomorrow (10/17/2016) Lore book and Odin figure will be on sale/pre-order.
It would be great if the next Fan Fest let you put an order online and just pick up the merchandises at the event. That way we will have more time to enjoy the actual events and not waiting in line for hours. The good thing that they've done this time was the badge picking up processes. -
10-17-2016, 06:36 AMVilhem
I missed out on most of what I wanted from merch as well because of the poorly organized merch line. After standing for 3 hours, we heard the line was capped over the announcement speakers, but no staff bothered to go by and let the people know that it had been cut off at a certain area, so it was about an hour after that announcement that we finally left.
I got a ticket for 6pm sales, but obviously by then most of what I wanted was sold out. I missed out on an exclusive shirt cause they didn't have my size and the lore books were long gone.
You'd think they'd have learned from last Fanfest's fiasco, but nope.
As a suggestion, offer the t shirts as a bundle purchase with the ticket itself. Most anime and comic conventions do this. -
10-17-2016, 09:52 AMAcidRainO
Yeah, I was immensely disappointed with the event in general. I mean, I had fun, but there were so, so, SO many issues. I didn't get to purchase ANY merch (I really, REALLY wanted a shirt or two and a lore book), there were no rewards or anything at all for the trail roulette or special trial (they have done tshirts pretty consistently in the pass, I was very sad about that this time, I have no FFXIV shirts), there were huge gaps of time with nothing to do at all, and Vegas in general is just a shitty place for a gaming-related convention. Everything costs a billion dollars and if you don't like to gamble and get wasted there isn't anything to do.
If there isn't strong, strong evidence of improvements next time I won't be attending. -
10-17-2016, 09:56 AMRecaldyQuote:
Originally Posted by Vilhem
Would've loved to find a spare shirt and do their job for them. Put a bad taste in my mouth dealing with that having to rely on costumer word of mouth instead of volunteers. Were they all volunteers? Poeple mention it elsewhere but it didn't seem like half of these 40-somethings knew what the game was. Maybe that was why I enjoyed the first fanfest more was because the "staff" actually played the game and cared. (Not all the staff but quite enough to notice the effort.) Not to mention nearly all the first day announcements couldn't be heard if you were standing along the back or side walls because the speaker system was all installed from the stage on the opposite side of the convention hall. -
10-20-2016, 08:21 AMRennyNanayaThey were either volunteers or grunt work. They (or at least the majority of them) had zero affiliation with Final Fantasy. My friend and I had this brought to our attention front-row seats when one person at the trial roulette had to ask what the topaz carbuncle "was supposed to be", and another chimed it that it looked kind of like Pikachu, then another with it looking like the "ugliest-ass pikachu" he'd ever seen. They're laughing and smiling as my friend who really loves carbuncle was devastated by it.Quote:
Originally Posted by Recaldy
Yes, this is the same carbuncle plushie that was being sold just a few feet over.
No, I am 100% certain without any shadow of a doubt they genuinely didn't know.
I don't expect that every volunteer is going to be perfectly familiar, grunt work is grunt work, but it couldn't have been that hard to find at least a few fans. -
10-20-2016, 08:49 AMArkNova
The merch line being dispersed and capped was due to a fire marshal. Know that wall we all lined up against that was along the proto ultima fight and down to where the wind blows? the line was against the fire exits, that caused the fire marshal to flip out on the staff. Fun fact about half of the staff were temps. I heard the only staff members that were SE staff were the ones watching over the pvp, trial roullete, and proto ultima fight. How do I know? The staff member that looked like a clean Antoine Dodson was talking to my wife and I about it. Also the timed tokens were supposed to be handed out on day 1 but that vital information was not passed down the pipeline resulting in the clusterfuck we had on friday.