Win 10 - Controller becomes randomly unresponsive

Within the last week, FF14 has been showing some odd behavior when I use controllers. My character will occasionally become unresponsive and continue doing whatever it was I was doing for two seconds before I regain control. Typically this is just moving, but a few times it was when I was navigating menus, or canceling out of menus.

I'm running Windows 10 on a Macbook Pro. I'm using an Xbox One Elite controller with a wireless adapter.

Things I have tried to fix it:

Changing controllers
Using a wired controller
Changing batteries in my wireless controller
Confirmed that this issue does not appear in other games
Updated wireless adapter driver
Updated controller driver
Updated windows
Updated Mac OS x

Some google searches have suggested that there might be a driver causing my device manager to "blink" which is making FF try to reconnect to the controller but none of the steps they provide to determine this have proven fruitful.

Can someone help? Doing anything besides low level grinding has become somewhat dangerous if I suddenly lose control of my character.

I have had all your troubles just the same. I uninstalled the game and reinstalled a few weeks ago and it fixed the problem but I have been trying to deal with this same issue once again. I have tried brand new controllers, new cords, checked all my drivers, updated and uninstalled everything. This is getting really annoying to deal with. I know a few other players having the same issues. I talked to a support agent today and he said if there were more people with the situation that they will try to do something on their end. I feel so crazy right now because This stuff is only happening to me. If anyone knows how to fix this problem I would greatly appreciate it. Thank you

Unfortunately I don't have a solution but this has been happening to me too ever since I upgraded to Windows 10 from Windows 7 a few months ago... It's kind of a relief to know it isn't just me but I really hope something comes up.

There's been a few threads on the topic. Try this as it worked for me and others:

http://forum.square-enix.com/ffxiv/t...71#post3780371

im window 8.1 and noticed the same issue. luckily i use the keyboard for serious content, as i wouldnt be okw ith the occasional dissconnect.

Today I went to get an xbox one controller to see if to was my controllers or usb drivers and it continued to do the same until i tried your option of fixing it. So far it has worked for me on my xbox one controller. I am going to see if the same works with my ps4 or anything controller I am able to use.

Quote:

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Originally Posted by Jekyll

There's been a few threads on the topic. Try this as it worked for me and others:

http://forum.square-enix.com/ffxiv/t...71#post3780371

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Today I went to get an xbox one controller to see if to was my controllers or usb drivers and it continued to do the same until i tried your option of fixing it. So far it has worked for me on my xbox one controller. I am going to see if the same works with my ps4 or anything controller I am able to use. So it also works on my ps4 controller. I want to know what i disabled and why did i have to do it this time to make my controller work fine on my FFXIV game.

Jekyll you are my hero.

So I've tried Jekyll's solution and it did not work for me. What I did find, however, was that if I turn off all other programs in the background except for FF14, the issue doesn't happen. In particular the issue appears to happen when the chat program Trillian is open in the background. I still suspect the issue is with FF14 and not Trillian, as I can use controllers with other games perfectly fine.

I have a similar issue, idk if its connected but i explained here (http://forum.square-enix.com/ffxiv/t...uttons-problem)... After several things i tried, i found something: The game itself dont support the new layout of my gamepad... So i assume ffxiv devs has to add this support on later updates... This in my case, because i haven't find any solution to my drama :(

Ok i have fixed it finally... Things i did to fix it:

- Upgrade Windows 10 to Anniversary Update edition or later.
- Reinstall/pair the gamepad.
- Calibrate in windows and in-game.
- Enjoy.

PS. The gamepad still needs to upgrade the firmware with an Xbox One console, not only with the Windows 10 Xbox Accessories App.

EDIT: Today i bought the X1 kit play-n-charge and when i connect the gamepad with usb cablem the accessories app recognize the gamepad and let me update the firmware... Only with usb cable.... And the unresponsive issues (1 - 3 seconds the gamepad stuck) gone too :D

I'm experiencing the same problem as Nojh. I have a wireless x-box controller running on a windows 10 desktop though. I checked Skyrim to see if the problem exists, it does not. I have also checked batteries, updated drivers and software, un/reintalled device, all to no avail. It seems to be isolated to FFXIV. I have however noticed that during the 5 or so seconds of control loss, if I move the mouse, control returns. This is the only thing keeping me from walking off platforms or into aoes.

At windows check this controlers hardware properties for energy saving. Disable it. A well known bug of Windows.