Please resolve your server latency issues

It's been over a month now since the lag issues started. First it was Level 3 cutting a fiber line (or so I heard). Now, who knows? Someone in another thread traced the cause of the lag and dropped packets to a Level 3 server in Montreal. If you can't get the server infrastructure in Canada working properly and keep the system stable, then do what every other game company does for their North American servers and host them in Texas.

I don't understand how over a month can pass and nothing can be resolved. Some in my guild have already moved to other games rather than play in the lag you have going on your servers. I also am not going to continue paying for a game when all I deal with on a nightly basis is 5-6 second lag. It is near impossible to get any crafting done and dungeons are stupid with the way your game mechanics are set up for latency. Your game is nearly unplayable with the lag the way it is.

When are you going to get this resolved and have you even considered moving your servers to a more stable infrastructure?

I don't experience any lag whatsoever, move out of Texas.

It took my static an hour and a half to clear A1S last night because of latency issues. An hour and a half...for an experienced group that is accustomed to one-shotting it. No one has any Internet issues outside of the game. It's ridiculous.

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Originally Posted by Lostatsea

I don't experience any lag whatsoever, move out of Texas.

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As dismissive as your comment may be, this is a known and verifiable issue with the Level 3 connection to the SE servers we all tie back to. There is a noticeable and irritating intermittent lag issue with this game. It is mainly present in raid servers I have noticed, on reset day it is the worst. I would chalk it up to congestion perhaps, since most statics are raiding on reset day as well.

That being said, this lag issue is a huge damper on the fun and my static has simply quit some nights because fights we should be one-shotting keep insta gibbing us because every gets random 5-10 second periods where the game simply stops responding. We all play other games online as well, where issues such as this are not present, so it is an issue unique to SE's server environment.

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Originally Posted by m3eansean

this is a known and verifiable issue with the Level 3 connection to the SE servers we all tie back to.

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You need to talk to your ISP as they're the ones choosing to route your connection through L3 servers. Square Enix have no control over how your Internet connection is routed to their servers.

I personally play from the United Kingdom to Sargatanas (an NA server - located on a completely different continent) and have never in the last 3 years experienced any lag problems. I appreciate this is of absolutely no help to you or anyone else with problems and I'm sorry you are having issues and I'm not trying to rub this in your face, but rather point out that this isn't an SE issue. It's a routing problem. You need to get your ISP to change your route and if they won't, change your provider.

Square Enix can speak to the providers and make them aware of the problem (and for all we know they probably have since they make the big threads asking people to report network issues), but they can't force any changes when it's not their network.

You, the customer who pays the ISP actual money, needs to lean on them to do that.

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Originally Posted by worldofneil

You, the customer who pays the ISP actual money, needs to lean on them to do that.

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Called a monopoly mate. NA ingress and egress to that data center is controlled by Level 3 and there are only 3 main connections to that DC for the NA populace, many regions in the NA have no choice but to use the level 3 ingress to the data center.

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Originally Posted by worldofneil

You, the customer who pays the ISP actual money, needs to lean on them to do that.

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We American customers have zero leverage to "lean" with. American ISPs have little to no customer support, most calls are outsourced to other countries who read off support scripts they cannot deviate from, and our ISPs have giant monopolies. So we can't usually quit and go to another provider, or if there is one, there's substantial contract cancellation fees.

Essentially we are caught between two entities pointing at the other telling us it's not their fault and they won't do anything.

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Originally Posted by Lostatsea

I don't experience any lag whatsoever, move out of Texas.

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I don't live in Texas and you're an idiot. There is a sticky on this forum that shows in 10 pages of complaints that this is a known issue. Congrats on your first post being a complete fail.

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Originally Posted by VertexGeneral

There is a sticky on this forum that shows in 10 pages of complaints that this is a known issue. Congrats on your first post being a complete fail.

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It's probably more effective to post in the mentioned thread rather than create a new one.

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Originally Posted by m3eansean

many regions in the NA have no choice but to use the level 3 ingress to the data center.

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Originally Posted by bounddreamer

We American customers have zero leverage to "lean" with. American ISPs have little to no customer support

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Oh. (not really sure what else to say!)

I apologise then for my complete misunderstanding of the situation then :(

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Originally Posted by worldofneil

Oh. (not really sure what else to say!)

I apologise then for my complete misunderstanding of the situation then :(

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No worries mate, I figured you just didn't know.

Basically our only recourse is to try and be as loud as possible to see if one corporation will actually talk to the other one.

Was unable to login because the PS4 area of the login screen wouldnt load properly. Now that I can login, I'm now plagued with latency issues...instances are unplayable as the lag is so horrid. And its only getting worse, I'm now getting 90002 errors.

I have done everything imaginable to troubleshoot my connection and reinstall the system data but nothing is working ; ;

If it was an SE issue wouldn't that mean everyone would be experiencing lag ? Personally, if I was experiencing lag as described in this thread the first place I would try would be a friends house who had a different ISP.

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Originally Posted by Maxipep

If it was an SE issue wouldn't that mean everyone would be experiencing lag ? Personally, if I was experiencing lag as described in this thread the first place I would try would be a friends house who had a different ISP.

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Why defend a problem when you know its on SE's end?

Everyone plays different games and never have problems with dropping or lag outs from 2013 - 2016 this 90k thing has been happening don't you think people have tried different solutions to this issue and yet you still claim its not their fault? Has nothing to do with anyones ISP nothing against SE but sorry this latency 90k issue has to be knocked out sooner or later.

Might not happen to a lucky selective few but happens to a big majority of players. Somethings gotta give by now it needs to be tackled its a new year and this drags to 2017 then what?

i just returned to this game after like 6 months away, i am also experiencing this 5-10 second lag. It happens a lot, what's the deal? are they even working on fixing it? it never used to be like this.......

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Originally Posted by VertexGeneral

I don't live in Texas and you're an idiot. There is a sticky on this forum that shows in 10 pages of complaints that this is a known issue. Congrats on your first post being a complete fail.

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If it was such a widespread issue at the fault of SE, surely more people would be complaining. Maybe try something on your end instead of whining here. The vast majority of players are happily playing the game without lag issues. People are always quick to blame the devs when something isn't working..

I myself have been experiencing this for perhaps 1 1/2 - to - 2 weeks. However, this only begun happening to me after PSN did a big update as well as SE. I'm thinking something between the two just isn't connecting but honestly I can't figure out what. I get in for slightly ten minutes, experience a crap ton of lag, then get booted with server data fails. Afterwards it's a bunch of 9002 spikes.

It could very well just be the NA server being weird but even so, this really needs to get fixed :/

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Originally Posted by Lostatsea

If it was such a widespread issue at the fault of SE, surely more people would be complaining. Maybe try something on your end instead of whining here. The vast majority of players are happily playing the game without lag issues. People are always quick to blame the devs when something isn't working..

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What's truly funny is you defending something that is an issue. If it wasn't an issue then the devs wouldn't of put of a thread about it. This is something that is on their end. I can play any other mmo and have 0 issues with lag. This started quite awhile ago. It won't get fixed because it just doesn't seem they want to. Even with numerous threads/posts on the problem it's been a month and they haven't fixed it.

I have 0 lag when it's the a.m. When it hits around 6-7pm its starts bogging down. Many people have this. I live in Michigan, I have friends in Texas, Florida, Maine and Nebraska, They all have the same issue as me.... Seems like its all our Isp's huh?

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Originally Posted by Lostatsea

If it was such a widespread issue at the fault of SE, surely more people would be complaining. Maybe try something on your end instead of whining here. The vast majority of players are happily playing the game without lag issues. People are always quick to blame the devs when something isn't working..

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Did you not notice the sticked thread with 11 pages at the top of this section? Its a very well known issue.

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Originally Posted by Lostatsea

I don't experience any lag whatsoever, move out of Texas.

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Sorry to say that is an ignorant comment to say the least.

I live in MI too and agree it is getting bad. Best I can figure is a routing issue to/thru this connection ae-10-10.car2.Montreal2.Level3.net [4.69.153.86]. Reading a bit seems it is a known issue.

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Originally Posted by gtavaddict

Sorry to say that is an ignorant comment to say the least.

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I just thought it was funny that he said server location was the issue and that he thinks every other MMO is hosted in Texas. His suggestions to fix HIS problem were so outlandish. As I said before, this is not a widespread issue and seeing as others are pointing out that there is another thread with people having latency problems I don't see why it was necessary to create a new thread for this.

My husband and I can't even play at night, once 5pm MNT (7pm EST) hits then instances just become unplayable. We end up just logging out for the night, the game's just a bust.