[Patch 3.15] Mac OS X El Capitan Freezing Regularly

————————————————————————————
This is a follow up to my previous thread made yesterday regarding a separate error:
Link
————————————————————————————
Hello! So after my recent struggles trying to get FFXIV: Heavensward to play on my iMac due to the bug going on with the Yosemite version, I upgraded to El Capitan. While I have my own gripes about this new OS (it's noticeably slower and clunkier than Yosemite among other issues) I was playing just fine until I encountered a certain bug while in Revenant's Toll twice now.

The bug can be seen here in my popoto phone quality: Link

It happened once when I teleported into the zone, and another time when I interacted with a quest NPC (one of the Domain children for a lvl 54 quest.) The bug causes everything to freeze. The cursor can still be moved around, but I am unable to exit to the desktop. I have been forced to manually shut down and restart my Mac as a result. The game is totally unplayable due to this and it's become another reason into me wanting to cancel my five year long subscription. I hope this issue can be resolved soon!
————————————————————————————
Mac Specs:

OS X El Capitan
Version 10.11.2

iMac (21.5-inch, Late 2012)
Processor: 2.7 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Startup Disk: Macintosh HD
Graphics: NVIDIA GeForce GT 640M 512 MB

After doing a fresh install, I'm still encountering this bug. This time it happened AS I was logging into the game.

Picture here: Link

I am beyond irritated at this point and if the issue isn't resolved soon I'm just going to have to unsubscribe.

I turned the graphical settings to standard after the last occurrence, and this time the game actually went and started... to a black screen with music playing in the background. Still frozen.

Exact same problem here. My crashes even look like your screenshot photo. Very frustrating and unplayable.

I tried a full reinstall. I tried lowering my graphics settings. Started Tuesday after 3.15 patch.

Mac specs:
OS X El Capitan, Version 10.11.2
iMac (21-inch, Late 2012)
Processor: 2.9 GHz Intel Core i5
Memory: 8 GB 1600 MHz DDR3
Graphics: NVIDIA GeForce GTX 660M 512 MB

I know it's Sunday, but I'm really frustrated about this. Is there anything I can do other than post here and send bug reports on SE's website? I can't really make a ticket in game since I can't stay connected very long.

I'd try another fresh install if anyone has a link to the mac download?

Thanks for any advice.

Quote:

---

Originally Posted by MinaKeatley

I know it's Sunday, but I'm really frustrated about this. Is there anything I can do other than post here and send bug reports on SE's website? I can't really make a ticket in game since I can't stay connected very long.

I'd try another fresh install if anyone has a link to the mac download?

Thanks for any advice.

---

I doubt the fresh install will help, since I'm still experiencing the same issue.

It might if my files are corrupted or something? But I can't even find WHERE to download the mac version from again. Very frustrating. :(

I am starting to also get random freezing and if I click my client it will give me and error to wait for it to respond or not. :/ What the heck? Started after 3.1 patching.

I was hoping the patch would fix the problem, but no luck. Still crashing regularly.

Quote:

---

Originally Posted by MinaKeatley

I was hoping the patch would fix the problem, but no luck. Still crashing regularly.

---

I still can't even load into the game. Just a black screen. The fact that we still haven't seen a response is extremely annoying.

Getting more frustrated by the day.

* I emailed customer service. They emailed back that they couldn't help me over email and I should go to customer service live chat.
* Twice live chatted with two different agents. They both said they couldn't provide any mac support and that I should try the forums. The second one, however, said they knew there was a problem.
* So, posting here as my last chance.

I did another download/reinstall/patch today, and it's still crashing constantly.

I really love the game and want to keep playing. But it's currently unplayable. I'm not sure what happened in 3.15 to change things so drastically?

Greetings!

In the Patch 3.1 notes we mentioned that adjustments have been made to the performance of Mac systems that are using the NVIDIA GeForce GTX 775M, GT 755M, and the GT 750M graphics cards. While it looks like the specs of your machines are below the minimum requirements, we can suggest the following settings which may help improve your gameplay experience. However, please note that this isn’t a guaranteed solution as your system specs are lower than the minimum requirements.

During the re-installation process your settings may have changed so we would suggest making the following adjustments:

1. Under the [System Configuration] menu, select [Graphics Settings], and change the [Graphics Settings] preset to the “Standard (Mac)” and Apply the changes.
   
2. Under the [System Configuration] menu, select [Other Settings], select [Minimum] for the [Character and Object Quantity] under the [Display Limits] and Apply the changes.
   
3. Under [System Configuration], select [Display Settings], change the screen resolution to a resolution smaller than 1600x900 and Apply the changes. (The client may need to be restarted after adjusting the display resolution.)

Try these settings out and hopefully you’ll see an improvement to playability!

Re-install link: http://support.na.square-enix.com/ff...G9Ll8347mvCz17

I am on similar specs to the original posters, running at 1440x900. Graphics settings pretty much reduced to the minimum across the board and get low 20s fps.

Can we have a list of recommended macbooks to play this game on OSX?

Quote:

---

Originally Posted by Grekumah

Greetings!

In the Patch 3.1 notes we mentioned that adjustments have been made to the performance of Mac systems that are using the NVIDIA GeForce GTX 775M, GT 755M, and the GT 750M graphics cards. While it looks like the specs of your machines are below the minimum requirements, we can suggest the following settings which may help improve your gameplay experience. However, please note that this isn’t a guaranteed solution as your system specs are lower than the minimum requirements.

During the re-installation process your settings may have changed so we would suggest making the following adjustments:

1. Under the [System Configuration] menu, select [Graphics Settings], and change the [Graphics Settings] preset to the “Standard (Mac)” and Apply the changes.
   
2. Under the [System Configuration] menu, select [Other Settings], select [Minimum] for the [Character and Object Quantity] under the [Display Limits] and Apply the changes.
   
3. Under [System Configuration], select [Display Settings], change the screen resolution to a resolution smaller than 1600x900 and Apply the changes. (The client may need to be restarted after adjusting the display resolution.)

Try these settings out and hopefully you’ll see an improvement to playability!

---

This did work to an extent. It still freezes every other 10 minutes but I am able to log in and actually do a few things.

Quote:

---

Originally Posted by Reih

Can we have a list of recommended macbooks to play this game on OSX?

---

I think you'd pretty much want to be on a Pro with Core i5/i7 and a discrete graphics card that can be switched to. The Intel Iris might also function on low settings at a low framerate (15-20) based on it's generic benchmarks but I have no experience with it.

Quote:

---

Originally Posted by Naylia

I think you'd pretty much want to be on a Pro with Core i5/i7 and a discrete graphics card that can be switched to. The Intel Iris might also function on low settings at a low framerate (15-20) based on it's generic benchmarks but I have no experience with it.

---

Well yeah, that's a given. Macbook Pro high end for sure. Would be nice to have the year/models supported and at what resolutions are recommended to play the game with. I have a Macbook Pro Retina Mid 2015 with AMD Graphics. I know I can't run it at full resolution tho because the game just runs at like 4 frames per second. Just to see what SE's vision of the OS X Version should be instead of making big hopes for the MacBook we got.

Quote:

---

Originally Posted by Reih

Well yeah, that's a given. Macbook Pro high end for sure. Would be nice to have the year/models supported and at what resolutions are recommended to play the game with. I have a Macbook Pro Retina Mid 2015 with AMD Graphics. I know I can't run it at full resolution tho because the game just runs at like 4 frames per second. Just to see what SE's vision of the OS X Version should be instead of making big hopes for the MacBook we got.

---

I have a MBP Early 2013 with 650M graphics card. As long as I use 1680x1050 and Standard Laptop (with some extra shadows on etc) I get 20-30FPS. I have to use bootcamp for this though. I'm sure if I ponied up the $60 for the Mac client I would not be sure it could run emulated quite well. I'd almost suggest just getting a cheap copy of Windows 7 and use that with bootcamp.

Apologies for the delayed response to this; I was out of town over the holidays. I had already made the adjustments Grekumah recommends, except for the resolution settings. When I lowered my resolution to the very lowest, I get much better performance. I was able to play for a few hours last night and only crashed two or three times. This is annoying, but not unplayable like it was before. (Boy does the game look ugly though!) So thank you.

I hope people with high-end Macs got a really good performance boost from this last patch, because it's sure been awful for those of us with older Macs. (And in my defense, when I ordered the game, my computer was within the recommended perimeters.)