DX11 Issue

For some reason, while in DX11 the Aftcastle area for Limsa Lominsa seems to cause my computer to "enter power saver" mode, the screen turns black, and any sound that was being played will be stuck repeating it indefinitely. I've checked and it doesn't look like my PC is over heating, so I'm not sure what seems to be going on.

I can generally stay in that area for a little while when first starting the game, but not for too long. Certain areas specifically cause this problem, such as the area for the Maelstrom Command, the Missing Member, and it cut out on me at the Bismarck during a cut scene. Every other place in the game, so far, seems to run perfectly fine with no hiccups or issues.

I've currently got a NVIDIA Geforce GTX 970, Intel Core I7-3770 CPU, and running on Windows 7.

I have the exact same issue. I've tried everything from uninstalls and clean installs of drivers, removing all my peripheral devices and reinstalling them. Nothing has worked so far. My issue started the night of Heavensward's release but it's always in Limsa's Aftcastle, the second boss of the Aetherochemical Research Facility and a few random spots in the beginning of said dungeon. DX9 never gives me an issue, I've tested it and it works perfectly, it's something with DX11[currently sitting in the Aftcastle in DX9 with no issue after being kicked every load-in with DX11 for the past 3 hours].

My specs are an NVIDIA GeForce GTX 970 gpu, Intel i5-4690K cpu, and Windows 8.1.

Since you say this is a dx11 issue, you may want to update your drivers. DX11 also provides inferior performances for no apparent quality and i would recommend using DX9.

DX11 isn't meant to bring performance improvements, its meant to make it prettier.

And it does.

If it'd stop crashing.

Been suffering with this issue ever since I came back to FFXIV. End up eventually using DX9, but DX11 has huge graphical improvements that I'd love to keep. Every week or so I try DX11 again to see if they fixed it but each time I am disappointed. I have a GTX 970 for the record.

Like most of the other players who have this issue, I've also had to go back to DX9. I hope that we'll see a fix of some sort down the line so we'll all be able to head back to DX11 and enjoy the prettier graphics. As an update, I found that this eventually happened to me in New Gridania, particularly while staying in The Roost for a certain amount of time. Considering the areas this happens at, I almost feel like the cause of this might be the reflections from the floors. All of my drivers are up to date, and I've also been through a complete reinstallation in the past just to see if it might have fixed the issue.

No problems for months on the 350.12 drivers. Then during the cutscene just before you get the new broom mount from this year's All Saint's Wake event:

Faulting application name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Faulting module name: ffxiv_dx11.exe, version: 1.0.0.0, time stamp: 0x55e89426
Exception code: 0xc0000005
Fault offset: 0x00000000001457f1
Faulting process id: 0x1444
Faulting application start time: 0x01d10d1a7940716b
Faulting application path: S:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe
Faulting module path: S:\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv_dx11.exe

Game crashing with every amd cards which using tonga chipset. Doesn't matter if it's fullscreen or borderless window. I am using r9 285 Gigabyte, and already fighting few months at amd forum, still without response.

After Zer0Virus said how it's seemingly only in places with reflections, I turned my real-time reflections down and haven't been having an issue crashing the past few days. This probably isn't a fix to those who crash constantly with DX11, but if your crashing is only certain area's or times of day[Aftcastle, Gridania's inn, areas where it's raining] it's worth a shot. So far it's the only thing that's worked for me.

To change your settings, in game go to: System Configuration > Graphics Settings. Under 'General' the first drop-down box should be 'Real-time Reflections,' Change that to High instead of Maximum[or potentially lower if you need to].

DX11 makes the game run faster. It reduces the CPU stress and addresses more RAM than the DX9 32 bit client. Before you run the DX11 client be sure to update to the latest Nvidia/AMD drivers. Be sure to uninstall the old drivers first reboot then install the new drivers and reboot once more. If you keep having serious problems this means you either have really weak hardware or other drivers in your system needs also update (for laptops). And again be sure you have enough RAM and an appropriate DX11 capable GPU to run the DX11 client. Alternatively you can use the official Heavensward benchmark and you can switch between DX9/DX11 to see the differences. By default the DX11 client have some extra graphic options enabled that DX9 hasn't so this may be the reason that for some it runs slower.

I've tried everything I can scrounge up and this happens to me on a desktop with an R9 380. Uninstalled all programs that put an overlay over the game, underclocked my GPU, turned reflections and other settings up and down, played in windowed and fullscreen and every time the game will cause the video drivers to hard crash and require a reboot. No issues at all with DX9.

Still having problem with DX11, using a Sapphire R9 285 OC single card. No issues at all with DX9

Yep, same, completely unreliable in DX11, which is unfortunate since it did actually run more smoothly on my system aside from the crashes.

Hi I'm also affected by this problem.
My Specs:

AMD Phenom II X4 955
16 GB RAM
Gigabyte R9 380X Gaming G1
Windows 10 Pro x64 (latest Patch level)

It's happening with latest and all prior available Windows 10 Drivers.
Only Message in the eventlog:

The displaydriver "amdkmdap" stopped working and was recovered.

Is there any possibility for providing more information? Debug flags, logs or anything else?

There are a few programs you can use to check logs, I use WhoCrashed to give me a crash dump when I restart.

I believe I finally fixed my problem, it's been 2 weeks now with no crashes.
My specs:
NVIDIA GeForce GTX 970
Intel i5-4690K
Windows 10

I used DDU from guru3d to uninstall everything related to my display driver. Follow all the instructions including restarting into safe mode, and then do a clean install of your driver. This will get rid of any registry files that can conflict with your current driver, causing it to crash under areas of stress[that's what happened to me every time I went to Limsa, certain parts of the Sea of Clouds and the Aetherochemical Research Facility].

I don't have AMD but if you have any kind of software you can use to regulate your fans to keep the temperature down, that's the other thing I've been doing. I have Nvidia so I use Precision to keep temperatures at 70 or lower just to make sure overheating isn't an issue.

Hope this helps someone.

My friends and I are also having crashing issues with the DX11 client. Has there been any official word on this issue? It seems very widespread.

Same problem here even bought a $120 power supply as someone said that might be the issue. I'll be playing and then boom, computer acts like it went to sleep. The BGM keeps playing, but monitor turns off. I can even remote desktop into it but I only see a black screen. Even if I try Steam Streaming to stream it to my laptop it connects after the crash, all audio outputs to my LAPTOP but the screen is black! So it's really the video card crapping out it sounds like. GTX 970 here, i5-4690k and Win 10.

See, I'm also having a problem with my MSI R9 380 on DX11. I just barely installed the card, and yet when I play on DX11 I get the same old error message, of DirectX encountering a fatal error with the code 1100002. My drivers of course crash and reboot. And this happens either as soon as I log on on DX11, or up to 30 minutes' worth of playing. I also tried to underclock my GPU to see if it'd make a difference, but no. So I started playing on DX9. And sure, there's a dip in graphics, as well as performance I feel, but at least the crashes stopped.

yea apparently amd is ignoring this issue not one single representative for amd had acknowledged this issue and it had been ongoing for over a year.i have this problem as well with my msi 380 .it doesn't just affect this game but other dx11 games as well completely unstable drivers

A fatal directx error has occurred. (11000002)
Gigabyte R9 285 oc (without OC)
Borderless Windowed mode in FFXIV. Also checked Fullscreen without v-sync.
Using Crimson 16.3 - removed previously drivers with DDU.
Windows 7 Ultimate 64-bit.

Hello everyone,

My BF and I were having dx 11 crash problems too; we run on different rigs like everyone else who is having the problem. We tried all the other fixes online and none of them worked.

Eventually I used a fix which I used long ago for a different application/different problem but it seems to have worked for both of us.

For those who are computer savvy, I increased the paging file size limit (virtual memory) to maximum (well, double the amount of RAM we have).
I hope it works for others, so Im putting it up here as a possible fix because I didn't know where else to put it.

For those who aren't computer savvy, you can change these limits in your performance settings. There are a few guides, I've posted one at the bottom for windows 7/8 users, but if you're on a different operating system, just google "changing paging file size" or "virtual memory allocation" on google along with your OS.

Dunno if it will work for anyone else, but I hope it does :)




http://www.online-tech-tips.com/comp...e-paging-file/


EDIT: Oh and if you have lots more memory than the game requires doesnt seem to matter. My BFs PC has 32 gigs and I have 16 so it wasnt RAM issues with the game.

So I have been getting the DX11 Fatal error 1100002 since around March this year, I had been using DX11 fine without a single issue since early access for heavenward now I can't even run DX11 without it hard crashing my drivers.
I have tried everything I can think of, from reinstalling the drivers to wiping my PC in case of software that could potentially be causing issues and changing settings with both my graphics in game and with the card.
I think there is an issue with the DX11 client since a patch around the time it started came out.
I would love to get this issue fixed before 3.3, I miss my pretty graphics ;_;
(I use a GTX 970 for reference)

I've been having issues as well playing with dx11, the game will just freeze when I'm teleporting anywhere.

I have a gtx 970 2GBDDR5 card too

I'm not sure what to do. Seems like most of us are having issues with these cards

I just ended up reverting back to running the dx9 version, but like DragonBorn said, I do miss the performance and visual beauty of the 11 version :(. I hope they can fix the issue at some point.

I've gotten a recent DX11 issue running a new system, followed with "Unable to Complete Version Update 30426, 19900, 2; sound familiar to anyone?

Im in the same page guys... tried everything and no solution.
For the time being, I will try the page file stuff shared by Snoopy

Figured I'd throw in my 2 cents for this as well, been getting infrequent dx11 11000002 (or whatever) crashes as well on my new Windows 10 system, recently upgraded from a Windows 7 right around 3.5 but I don't know if it's coincidence or something about the OS.

Currently using a 1080 GTX, drivers are up to date. Haven't had any issues with other games, haven't tried dx9 for stability, only done windowed and borderless windows, haven't tried full screen.

Quote:

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Originally Posted by Jkap_Goat

I've been having issues as well playing with dx11, the game will just freeze when I'm teleporting anywhere.

I have a gtx 970 2GBDDR5 card too

I'm not sure what to do. Seems like most of us are having issues with these cards

---

I get this exact same issue, but I'm using an AMD 200x series

I think square is aware of it, for now I filed a ticket with Tech support so hopefully you guys are as well so they can come up with a fix.

Hoping to see this addressed soon. Lots of people seem to be having this issue, and it's incredibly disappointing. Going to attempt Snoopy's fix.

EDIT: I have 16 GB of RAM, so doesn't seem like it matters. Windows 10 seems to do just fine with 8GB+

Since patch 3.5 I have been getting multiple DX11.exe errors which crashes the game. Switched to DX 9 and the same thing happens. SE, are you going to address this soon??

I had same problem with DirectX error. I tried different solutions. Just install MSI afterburner and set core clock to -20, it worked for me at least (my vid card is Nvidia GXT 660)

If you are running any kind of overlay monitor. Please disable it. If you really want to monitor... well I use Open Hardware Monitor / Arx from Logitech.

I have these DX11 errors as well.

To anyone reading this thread, I have bad news for you. When Stormblood releases in June, SE has stated that they are encouraging Windows users to upgrade to 64 bit version from 32 bit, which is also this buggy DX11 client.

Having the same issues, put a ticket into the support center.
:(

Add me to the list. Ugh.

So, this issue has been plaguing me for the past week at least. Started manifesting itself during dungeons. Thought it might be overwolf. Problem actually got worse.

Saw this in another thread on here, but someone mentioned overclocked RAM. I've only had the issue since upgrading my PC components. Went into BIOS, reset my CPU overclock, RAM overclock, and set MSI afterburner to default - happy to say no problems so far.

https://cdn.discordapp.com/attachmen...13/unknown.png

Incredibly annoying. This is happening multiple times per hour.

Oh my god, similar but not same issue here. Twice last night during PotD runs my screen went black, usic kept playing, but I had to force myself out of the client. I received an error saying DX11 was unresponsive. If anyone finds anything please post it here!

DX11 Client has been completely incompatible with Eyefinity + Crossfire since day 1 of its release. Pretty clear that S-E has little intention of doing any sort of significant fixes to the DX11 client for those having issues.