I can't use DirectX11

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08-30-2015, 08:39 PM
Sinyu

I can't use DirectX11

Hello,

I need help in this issue.

http://thumbs.subefotos.com/391498d5...609e58c5eo.jpg

http://thumbs.subefotos.com/4e0d981e...8d7d921fco.jpg

Thanks!
08-30-2015, 09:58 PM
Noxe

try running the FFXIV: ARR installer, it'll install the version of directx required for the game! :)
08-30-2015, 10:11 PM
Sinyu

Quote:

Originally Posted by Noxe

try running the FFXIV: ARR installer, it'll install the version of directx required for the game! :)

Sorry, I don't find ARR Installer. If you can help me a little bit more please.

Thanks
08-31-2015, 06:44 AM
Culfinrandir

What version of Windows are you using? If it's a version later than 7 you must install Windows Media Player and the Windows Media Player Codec Update from Microsoft. There are a few threads about this already.
08-31-2015, 08:08 AM
Sinyu

Quote:

Originally Posted by Culfinrandir

What version of Windows are you using? If it's a version later than 7 you must install Windows Media Player and the Windows Media Player Codec Update from Microsoft. There are a few threads about this already.

I use windows 7. In these case need to download windows media playera and windows media player códec update??

Thanks!
08-31-2015, 07:32 PM
Culfinrandir

Quote:

Originally Posted by Sinyu

I use windows 7. In these case need to download windows media playera and windows media player códec update??

Thanks!

It may be worth a try because I know that 8, 8.1 & 10 all need the codec update so maybe you do too! I can't do harm.

If you have not fully installed DirectX too that should be done. The links are here:

DirectX 9.0c (needed too) - http://www.microsoft.com/en-us/downl...ils.aspx?id=35

DirectX 11 - http://www.microsoft.com/en-us/downl....aspx?id=36805

WMC Codec - https://www.microsoft.com/en-gb/down....aspx?id=16546

Hopefully that will help you!
08-31-2015, 10:54 PM
Sinyu

Quote:

Originally Posted by Culfinrandir

It may be worth a try because I know that 8, 8.1 & 10 all need the codec update so maybe you do too! I can't do harm.

If you have not fully installed DirectX too that should be done. The links are here:

DirectX 9.0c (needed too) - http://www.microsoft.com/en-us/downl...ils.aspx?id=35

DirectX 11 - http://www.microsoft.com/en-us/downl....aspx?id=36805

WMC Codec - https://www.microsoft.com/en-gb/down....aspx?id=16546

Hopefully that will help you!

Hello,

I tried to download all and nothing works. Because all of these are installed.
If you know more solutions I'll really thankful.
09-01-2015, 04:38 AM
Raist

Get the offline version of the dx9 runtimes. Think the link was toward the end of the details or extra info section. About a 96mb file that unpacks 5 or so installers...run each of them as admin. They will unpack and copy all the files regardless of what is installed (versioning check will prevent overwriting of newer versions), and then it will run regsvr32 to register all of the dx9 files again. It has been a common fix for a lot of directx problems since Vista launched.
09-01-2015, 07:39 AM
Culfinrandir

Try what Raist said, a lot of the time the offline versions force updates that the online downloads don't. Good luck!
09-01-2015, 08:11 PM
Sinyu

Nothing works...

Thanks for all replies, but I don't know what means I need to do more for play at DX11!!
09-02-2015, 11:20 AM
Train88

You may try resetting your settings in the launcher. I haven't checked but it should be an option.

Before that, you may want try to set the game to dx9. Assuming you can log on, remove fps capping and try again with dx11. For me it was the opposite, at certain resolutions, dx9 would crash at 30 fps cap.