Will Square Enix ever allow Australian users to purchase FF14 merchandise?

Because of the way that Square Enix online stores are setup, Australian users are prevented from purchasing any game merchandise or time cards.

I would love to give SE money for the post moogle plushy, and the two carbuncle plushy, but SE actively prevents me from doing so. :mad:

Does anyone have any ideas why SE seems to be so hostile to Australian customers?

They're not. You guys got some silly laws though and I'm sure atleast one of them is the culprit.

The replies from customer support are pretty hostile too xD

but simply comes down to "Please follow our EU Facebook group" @_@ why? so we can see all the things we can't get?

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Originally Posted by lordoftheapes79

They're not. You guys got some silly laws though and I'm sure at least one of them is the culprit.

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We have no laws preventing the sale of Merch. (at least from SE) if something like the dead island collectors edition could be sold here so can a Moogle plushie.

It's possible that it's due to weird tax complications. Technically you're importing goods so its weird.

Idk. Reminds me of Canadians complaining about US run contests.

The NA Store doesn't ship to Australia. The links to the EU Store automatically redirects to the Australian Store where the only thing you can buy is digital downloads of games. the JP Store can only be accessed by logging in with a JP SE account. The only plushie available on Amazon.com is the original Moogle Plushie.

There is currently no way for people in Australia and other zones excluded by the regional restrictions of the 3 Official Stores to buy plushies or other merchandise without having to go through convoluted methods like having a friend living in America that you can ship something to who can then forward it to yourself doubling the shipping costs. This is so frustrating!!!!

I'm not sure if this makes you feel any better but i want to buy a t-shirt and the only sizes available on the NA store are for emaciated Japanese men.

That is frustrating. I always thought Australians could order off of the EU Store, but I just checked the delivery info and it states:

"Please Note:
Delivery is currently not available in the following countries: Australia, New Zealand"

So, yeah. Doesn't really seem fair that Australians (and New Zealanders!) can't buy from any of the SE stores.

When I couldnt order from SE's store due to the fact that I was overseas for a while. I ordered using Otaku.com. (http://otaku.com/Request+Item)

They can usually order the item from SE, then ship it to you, just fire them off an item request and they'll usually give you a quote. Its better than nothing (or sellers hiking up the price on Ebay). Good luck!

https://shopmate.auspost.com.au/

you're welcome :)

No thanks to you, Rek but you have my "likes"

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Originally Posted by LionKing

No thanks to you, Rek but you have my "likes"

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Go away Kaane :P

Pfft, everyone knows Australia doesn't exist :P

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Originally Posted by Rekujin

https://shopmate.auspost.com.au/

you're welcome :)

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That's a brilliant service for AUS. :D

When I asked about purchasing the first Blu-ray Soundtrack:

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2/4/14

Thank you for contacting the Square Enix Support Centre.


We regret to inform you that our merchandise store does not at present ship products to Australia or New Zealand. We are, however, working hard on extending out shipping to these regions and you should soon be able to purchase the Bluray soundtrack. Unfortunately, we, as the support team, do not have any information regarding release dates or future plans for specific regions and are thus unable to provide you a specific date.

We do apologise for this inconvenience and do hope that we will soon be able to serve you as a valued customer.
Kind regards,

The Square Enix Support Centre team

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And when I asked about getting the art book:

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9/25/14

Thank you for contacting the Square Enix Support Centre.


We are sorry to hear that you are expereincing this technical difficulty. Thank you for your interest in the Art of Eorzea Art Book.

We have little information on this matter that is available - all we are aware of is that it will first become available at Fan Festival - and then the Square Enix Store.

As our store does not ship to AU at the moment, unfortunately, it is unlikely that this will be available for purchase in your region - however, as yet there is no official confirmation on this.

We apologize for any inconvenience caused.


Kind regards,

The Square Enix Support Centre team

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So, it's getting worse

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Originally Posted by lordoftheapes79

They're not. You guys got some silly laws though and I'm sure atleast one of them is the culprit.

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I love it when people post dumb thoughtless things like this on the same page as someone posts a proxy service run by the government owned post office.

Quote:

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Originally Posted by Rekujin

https://shopmate.auspost.com.au/

you're welcome :)

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So why are they undermining their own "silly laws"? Could it be you actually have no idea what you're talking about?

Well, SE doesn't seem to care about us at all. :mad:

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Thank you for contacting Square Enix Merchandise Support.

We are very sorry that you are unable to order these products from Australia. The Square Enix Store does indeed not deliver any physical products to Australia for technical reasons and the Game Time Card for FINAL FANTASY XIV is sadly included in the list of products not available in your territory.

We understand that this can be disappointing but at the moment there are no plans to change this. However, should it ever change in the future we will make sure to advertise appropriately and inform all of our customers in your region.

We apologise for any inconvenience caused and thank you for your patience.

Please do not hesitate to contact us again with any further questions.

Kind regards,

The Square Enix Merchandise Support Team

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Quote:

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Originally Posted by SarcasmMisser

So why are they undermining their own "silly laws"? Could it be you actually have no idea what you're talking about?

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wot? I was just helping someone ship from US to AUS via that postal service... I never talked about their "silly laws" i think you misquoted me for someone else...

At least you guys can play the game ....Countries like South Korea literally has all IPs blocked from the game like VPNs and other spoofing methods are the only way to play