(30002)1316410566,23485969,5

Platform:
Windows Vista x32

ISP:
Comcast

Type of Internet Connection:
Cable

Internet Connection Speed:
N/A

Date & Time:
22/09/2011 8pm PST

Frequency:
Always

Character Name:
Lilpoker Thief

Race:
Lalafell m

World:
Besaid

Class/Skill Rank:
Thaumaturge 34

Physical Level:
50

Area and Coordinates:
Iron Lake

Party or Solo:
Party

NPC Name:


Monster Name:
---
In-Game Time:
N/A

Hello Lilpokerthief,

Can you please elaborate on your problem a bit for us? A summary will help immensely for testing purposes. Thank you.

-SQUARE ENIX MODERATOR

I am getting disconnected periodically from ffxiv with this message. Tried reinstalling, checking packet loss, lowering settings, opening ports, restarting modem and router, direct connection to router... Pretty much everything under the sun, and nothing seems to help.

Thank you for the additional information. I'm going to move your thread over to technical support, to see if they can discern the error message you are receiving and be of assistance. Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR

Quote:

---

Originally Posted by Qeepel

Thank you for the additional information. I'm going to move your thread over to technical support, to see if they can discern the error message you are receiving and be of assistance. Thank you for your patience and understanding.

-SQUARE ENIX MODERATOR

---

For a second there I almost thought a GM actually responded to a Technical Support Forum thread, I should have known better ; ;

Can we please get an official word on what is causing the (30002)xxxxxxxxxxxxx errors, and when we can expect a fix for it. Even a vague timeline would be a thousand times better than what we currently know, which is just second hand information from other players...

Quote:

---

Originally Posted by Steggun

For a second there I almost thought a GM actually responded to a Technical Support Forum thread, I should have known better ; ;

Can we please get an official word on what is causing the (30002)xxxxxxxxxxxxx errors, and when we can expect a fix for it. Even a vague timeline would be a thousand times better than what we currently know, which is just second hand information from other players...

---

We know what the error is it's internet issue when i have a utorrent up i get that error or if someone using to much of the internet. Also pocket lost is the issue at times i don't get that issue at all but one in a blue moon it does happen.

GM right now don't do anything they just copy/paste they wont do much to it goes p2p at least it seem like it.

Quote:

---

Originally Posted by Zenaku

We know what the error is it's internet issue when i have a utorrent up i get that error or if someone using to much of the internet. Also pocket lost is the issue at times i don't get that issue at all but one in a blue moon it does happen.

GM right now don't do anything they just copy/paste they wont do much to it goes p2p at least it seem like it.

---

It may be an internet issue for a few of the people that have this error, but not most of them.

Assuming that the following two people are telling the truth that they received emails from SE regarding this issue, and that SE was telling the truth in those emails, then this issue is definitely on SE's end.

All I am asking for is for SE to officially acknowledge this problem, and give us a general timeline of when we can expect it to be fixed. Is that really too much to ask for?

It's also possible that it is completely out of SE's control, perhaps some of Japans internet infrastructure was damaged by the earthquake earlier this year, and they now have to track down and repair or replace any malfunctioning equipment.

Quote:

---

Originally Posted by Lebannen

Ok everyone with this problem. I got a reply to the email i sent to squares customer service. It seems the error we are all gettin is caused by an overload issue on the server. I play on selbina btw. They have got engineers working on the problem now and are hoping to have it fixed as soon as possible.

---

Quote:

---

Originally Posted by Shneibel

I can confirm this as I also got a email answer from SE today 13/9

and I do agree with Steggun, they can post the issue on the forum so player know what happen to them instead of wait 5 days w/o a clue about what s happen, what s going on.

---

Quote:

---

Originally Posted by Steggun

It may be an internet issue for a few of the people that have this error, but not most of them.

Assuming that the following two people are telling the truth that they received emails from SE regarding this issue, and that SE was telling the truth in those emails, then this issue is definitely on SE's end.

All I am asking for is for SE to officially acknowledge this problem, and give us a general timeline of when we can expect it to be fixed. Is that really too much to ask for?

It's also possible that it is completely out of SE's control, perhaps some of Japans internet infrastructure was damaged by the earthquake earlier this year, and they now have to track down and repair or replace any malfunctioning equipment.

---

SE does not give you timeline anymore on when or where things going to be fixed. They do that then when the timeline come people be on the forums saying where in hell is my fix for the Error huh SE? so they just fix it when they can most of the issue you having are servers issue and that wont be fix anytime soon by the look of it. and the lag issue is core system problem sadly that wont be fix so we just have to sit and wait it out. it's still f2p so they really don't have to give us anything on when thing would be fixed.

(30002)1316410566,23485969,5
Platform:
Windows 7 X64

ISP:
AT&T

Type of Internet Connection:
Fiber Optic

Internet Connection Speed:
25M

Date & Time:
4/11/2011 8pm PST

Frequency:
Its not consistant. It just randomly does it.

Character Name:
Smokey Thesequel

Race:
Lalafell M

World:
Fabul

Class/Skill Rank:
Thaumaturge 37

Area and Coordinates:
Ul'dah

Party or Solo:
Solo

NPC Name:


Monster Name:
---
In-Game Time:
Not sure, I was disconnected...


I get disconnected all the time with this same code. Sometimes It wont happen for a whole day. Other days, it will do it 10 times. Its never at the same time of the day. Sometimes it will go back to the character selection screen and let me right back into the game, but most of the time I have to force close the game.

Quote:

---

Originally Posted by Steggun

For a second there I almost thought a GM actually responded to a Technical Support Forum thread, I should have known better ; ;

Can we please get an official word on what is causing the (30002)xxxxxxxxxxxxx errors, and when we can expect a fix for it. Even a vague timeline would be a thousand times better than what we currently know, which is just second hand information from other players...

---

I almost got excited too!!!

Lilpokerthief,

We would like to apologize for the problems you are experiencing, and would like to let you know that we are investigating this matter further. However for our investigation, we will need further information from yourself, and others, who are receiving this ‘30002’ error. Please reply to this thread, providing answers to the following questions, and please be as detailed as possible when providing error messages or codes:

1) User Environment
1. – Operating System? (IE: WinXP, Vista, Win7, 32bit? 64bit?)
2. - Antivirus program? (IE: Windows Defender, AVG, etc)
3. – Internet Service Provider?
2) Exact Error Message
3) Frequency of 30002 Error?
4) What area were you in when the error occurred?
5) What were you doing when the error occurred? (What type of actions, movements, etc)
6) Were you in a party at the time the error occurred? (Please provide number of party members if you were in a party)
7) Estimate number of characters that were near you at time of error?
8) Were you able to log back into FFXIV after the error?

This information may have been provided previously, but gathering it this format will allow us to pass it allow to the Development Team to find a resolution to this issue.