Printable View
Ever since the launch of Heavensward and the DX11 client, my game has been randomly crashing whenever I change zones. Either teleporting, using return, or zoning into or out of an instance, it can crash. It's seemingly random, gives me no visible error code, but the game just freezes up and stops working and if I click the screen, it tells me the program has stopped responding and I need to force close the game and restart.
I thought I was going crazy, but I have this issue too! For me, it's been mainly occurring on teleporting into the Foundation. All will seem to load, and then the client will either:
1) Cease all sound, and the loading circle in the bottom right will freeze for anywhere from 2-15 seconds... and then right itself.
2) Do the above, but not right itself and stay frozen, forcing a hard shutdown of the client.
This has been happening when running the DX11 Client; I've not noticed it happening in DX9, either. Running an Nvidia GTX 970, but with rolled back drivers as - before doing that -I was encountering the random crash errors that seem to have been plaguing many running DX11.
I am also running into this issue. It is very aggravating to have to hard shutdown the client every time I want to go to a different zone.
Glad to know I'm not alone in this. Now if we just knew how to fix it ^^;
I am having this exact same problem also. Ive notcied that it only happens when I teleport from a Heavensward zone to a ARR zone and vice versa.
The same thing has been happening to me ever since HW dropped. I can't even get into Foundation or Idyllshire half of the time. It's frustrating. I have to try over and over again only to get a 90001 error after waiting five minutes for my game to respond.
I'm dealing with this as well. And I've completely reinstalled the game twice now, with no fix. I'm pulling my hair out at this point. I'm not using the dx11 settings, and I am on PC. I'm using an Nvidia GTX 760.
Yes, this happens to me constantly. If I try to teleport into a Heavensward zone, a crash is inevitable. God help me if I need to go to Foundation because I'll spend 10 minutes restarting the game.
No error codes or anything. Game just stops responding at the loading screen.
Same for me... I just reinstalled windows and everything, only having FFXIV installed and it still happens :(
I am also having this problem. I run on PC version using DX11. And I constantly have the freeze ups teleporting from zone to zone.
This seems to only happen on the DX11 client. If you can live without the graphical enhancements, I suggest you try using DX9. Nothing we can do about it until Square stabilizes it I suppose.
Reinstalling this helped me.
Visual C++ Redistributable Packages for Visual Studio 2013
https://www.microsoft.com/en-us/down....aspx?id=40784
Could help you, if nothing is working. I dont crash anymore.
Giving out advice about how to fix things is good and all. But, ultimately SE needs to fix this themselves. It IS their game, their DX9/11. Their responsibility. But yeah, I am playing on DX9 and it is still laggy and the loading is still so slow.
Same here, I recently bought the game and its been a nuiscance for me.
However it Only happens when the game eats up all the bandwidth on my HDD. I mean if you look here it tries to pull out over 300MB/s out of my HDD, and if it doesn't drop bellow 200MB/s quickly it crashes and freezes the game immediately.
http://gfycat.com/UnluckyQuickArrowana
And plus, not only do I freeze between zones. I am getting horrible amounts of 90ks as well. It's getting ridiculous. XD
EDIT: Now getting 2002 errors. Can't even connect to the lobby.
I have the same problem as well. Only thing that seemed to work was playing the game in windowed mode and not full screen.
Having this too. First sign is crackling audio which then ceases altogether, then I notice the swirly loading icon in bottom right stops and then the window freezes over completely with you usual windows 'not responding' pop-up if I try to click anything.
Not sure if its related entirely, but the first sign also happens when I'm flying during bad weather conditions such as rain or fog. I have sent an in-game help request to see if theres anything I can switch off, altho these instances do usually resolve itself after 4-5 seconds unlike the teleport issue. While I do accept that some PC are not as well adapted as other, my PC scored very high on the benchmark on DX11 so was not expecting to encounter any issues.
-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-
MyDocument E:\Reebie\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 3
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local;<local>
-=-=-=-=-=-=- System Information -=-=-=-=-=-=-
SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.130828-1532)
SYSTEM_CPU AMD FX(tm)-8350 Eight-Core Processor (8 CPUs), ~4.0GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS BIOS Date: 07/31/13 17:11:21 Ver: 04.06.05
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 8165.703MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 16329.586MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 117.279GB SYSTEM_FREEDISC_SPACE 28.048GB
SYSTEM_STORAGE D:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 232.884GB SYSTEM_FREEDISC_SPACE 21.554GB
SYSTEM_STORAGE E:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 465.759GB SYSTEM_FREEDISC_SPACE 333.879GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS AMD Radeon HD 7900 Series
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP AMD Radeon Graphics Processor (0x6798)
SYSTEM_GRAPHICS_MAKER Advanced Micro Devices, Inc.
SYSTEM_GRAPHICS_VRAM 3051.180 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1044.758 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1920 x 1200 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.17.0010.1333
SYSTEM_GRAPHICS_DRIVER_DATE 20/03/2015 05:48:34
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {77F09902-64F6-4BFE-9959-040011552D1C}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6378
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 24/05/2011 13:34:04
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
((Cut for personal/security reasons))
I am having the same problem. Game crashes on loading areas.
Audio first cuts out then, instantly after, graphics freeze. shortly after a window pops up that says ffxiv has stopped responding.
This only happens in DirectX 11.
This only happens when loading areas, mostly high traffic areas.
Happens more often if i am alt tabbed while it is loading.
I can get in to the area if i boot up the game again.
I'm having this problem as well. :( I never had this kind of thing happen to me in dx9. I wish they would at least acknowledge this is a problem.