Heavensward registration code

Hi,

Just like everybody else, I'm here to ask for help (mostly from some official working for SE) because I can't get to play on my character anymore since this morning. I've bought the game on the square-enix-shop site and received my early acces code like two weeks ago (or even more), which I used on the mogstation to get my early acces to work. I've been able to play until today, getting up to lvl 55 on Heavensward. But this morning, the launcher asked me to register my expansion with a code I am supposed to have got in an email. The problem is, I didn't. The only code I've got is the early acces one, so I wonder how can I get my code, since I've paid to get this game....

And yes, I already checked in all possible email inboxes, like spam etc.

Not only am i having the exact same issue as you, but i also have no order history on the store, since i had to create a new account because they "updated" it. So, not only can i not access the game because its telling me my code is already registered, and i dont have any other code in my email, but i also cant access my order history since the store no longer has any information for me since it forced me to create a new account.

Oh and SE has shit customer service, so i cant get in touch with anyone to see where that other code should be. Awesome.

I guess I should find myself lucky, cuz I have order history. But unfortunately, that doesn't help me much. I find it really weird (and stupid) that there is no simple option on the SE shop site to re-send the email with the registration code. Or, actually, there is one, but only for FFXIV ARR and not for Heavensward.

Supposedly they are aware of the issue after looking over a couple other threads, but they have been working on it for over 12 hours now with little to no progress that I can see. There are apologies and tips for trying to get around this issue depending on which system you are on, but right now you pretty much have to be lucky to get back in.

Currently playing on the PS4 with a downloaded version of HW, and despite being told to download the add-on that is in the "related items" for it in PSN the expansion still refuses to work for me even though it has worked for others. PS3/4 users apparently were not offered a second code for the downloaded version and instead the Add-On is their equivalent.

Yup, me and my brother both. My brother isnt in any Heavensword content yet however I cant even log in to my character because I am. WTF is this? If our pre order codes arnt good enough and the mog station isnt good enough to say we have acecss then what is?
I have also checked my receipt i got the 18 digit code from their and i have the email for the 20 digit pre order code. Both say they are working and 100% bound with my account yet i still cant play. WTF?

Well i thought it was just when i notice this little sublime news.. So do we do now??

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Originally Posted by TwanFire

Well i thought it was just when i notice this little sublime news.. So do we do now??

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Im going to go play another game till this stuff gets fixed.. I guess square enix wanted me to play skyforge after all since its their CB4 this week.

haha, well i did buy Batman for the ps4 so i might as well fly around there like a bat. why fight if you can fly!

That sucks. Same problem here.
Bought physical CE and it didn't arrive yet, no code sent though e-mail or wathever, character stuck in Idyllshire so I can't log in... oh well.

Same here - what a freaking joke. Square Enix website, options, requirements, and user interfaces are freaking horrible. You have been left behind by every MMO in the space in this regard. You can make a pretty game that is a lot of fun, but when it comes down to making sure people can play and offering support- there is nothing there except your clear notice that help is only available monday through friday.

I have a level 59 character, a charge on my credit card, but no registration code. And of course it's not available on the Mog Station - much less automatically updated. Can you get your shit together please? We're paying you so we can play the game- not spend excessive time entering numerous codes or tracking down your terrible options for service.

No access to Heavensward without the physical copy that I preorder.... Which I cant pick up for another 3 weeks, Character stuck in a new area so cant even log on.
Technical support made me wait 2 hours for live chat and when I'm next in queue I get a message saying "There are no agents available to chat with you right now. Please try again later" and got kicked from Queue. has to be a joke a really bad joke.
Sent them picture of the purchase maybe they will send a temporary code maybe they wont, but don't worry SE my subscription is already paid and so is my Heavensward copy...

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Originally Posted by Auni

No access to Heavensward without the physical copy that I preorder.... Which I cant pick up for another 3 weeks, Character stuck in a new area so cant even log on.
Technical support made me wait 2 hours for live chat and when I'm next in queue I get a message saying "There are no agents available to chat with you right now. Please try again later" and got kicked from Queue. has to be a joke a really bad joke.
Sent them picture of the purchase maybe they will send a temporary code maybe they wont, but don't worry SE my subscription is already paid and so is my Heavensward copy...

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Same here.
I was able to get into the live chat but the agent said they couldn't help me, told me to send a ticket to SE Store (where I bought my physical copy that haven't arrived yet) and maybe they could help me and then kicked me from the chat.

"Your FINAL FANTASY XIV: Heavensward digital keys‏"

This was the subject line of the email with my code. For me I received it on 6/23

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Originally Posted by BrickRockhard

"Your FINAL FANTASY XIV: Heavensward digital keys‏"

This was the subject line of the email with my code. For me I received it on 6/23

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I have no such email.

Same here. I paid for the expansion, was able to play through early access, and now as of today am locked out. Did not receive an email for the HW code - only code I received was the early access code. Biggest issue is that I actually ORDERED from the Square Enix site - one would think that if they ordered from the site it'd all be there but noooooo.

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Originally Posted by Hailene

Same here. I paid for the expansion, was able to play through early access, and now as of today am locked out. Did not receive an email for the HW code - only code I received was the early access code. Biggest issue is that I actually ORDERED from the Square Enix site - one would think that if they ordered from the site it'd all be there but noooooo.

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exact same thing here only first 2 codes given no email from SE with new code for registartion

Ditto as all the above with no email received, has anyone tried contacting support through live chat or emailing them?