What? Where's my registration code then?

So, you emailed us this pre-order code instead of the registration. SE why do you keep doing stupid crap? I DO NOT HAVE this code in my email after I bought it. WHAT ARE YOU DOING?

Unfortunately a lot of people don't, I also still don't have mine. I'm not sure if this is the problem but it appears like square enix is charging some players extremely slow but we still have access to the expansion? A friend of mine was charged only today and he received his code.

Yeah, this is rather concerning, i'm just worried i accidentally deleted the email thinking i was already registered.

This really isn't the most efficient way this could have been done.

I already registered the product but its showing that i dont have the product? And there is no spot for me to register the product. What's going on?

I'm having a similar issue, I bought the digital collecter's edition on March 17th and was billed (showing on my account statement) on June 18th, and I haven't received the email with the registration code, now the early access ended and I cannot access the game.

Extremely frustrating.

Quote:

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Originally Posted by Yop

I'm having a similar issue, I bought the digital collecter's edition on March 17th and was billed (showing on my account statement) on June 18th, and I haven't received the email with the registration code, now the early access ended and I cannot access the game.

Extremely frustrating.

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I have the exact same problem I played early access but now I'm cut off. AND I logged out in Ishgard. WHAT AM I SUPPOSED TO DO NOW?!

I have the same problem, I have the code, but after the early access, I can not enter

I actually had to do a manual search for "Square enix" in my Gmail to find the activation code. Might be it ended up in the junk mail folder...

Hope it helps someone!

Looks like im not the only person with this issue.
SQEX do not allow people like me, living in singapore, to purchase any versions online and I had to ask a friend to ship it over from europe. Now the early-access is over and no registration code coupled with no-work on weekends. Now i have to wait a week for my box to arrive in singapore without the game and I cant even choose to subscribe to play heavensward for a short period of time...

I have similar issues and completely at a lose as to how to solve this.

I bought the expansion on the 23rd of June, next morning had a email with the pre order bonus key and registered it. Now upon logging into the launcher today, it requests another key, when I re-input the key it says already registered. Now cant access the game, hell I cant even log into my character, each time I try it just states I can not till I download the heavenward expansion. Its already done, I been playing all day Tuesday Wednesday and Thursday.

This is very frustrating, especially as when I tried to solve this issue through the support pages, nothing would work, and now find out that I cant even contact customer services directly till Monday.

First; this is extremely idiotic customer service planning, why on earth don't they have at least a skeleton crew to take care of this on the official release day of the expansion as its a major headache for possible issues like this.
Second; I have basically paid £30 for a game i can no longer play at all, not even log into the character till this is resolved.
Thid; I am losing out on potential days of play on my weekend off cause i cant contact customer service even by a e-mail, as it stats that it would be answered typically till Monday to Friday working hours.
Forth and last; If this pre order key is one of 2 Keys, then why on earth let a person download the game, install it, and advance the character to a point when they cant even access the character to play the existing content.

EDIT: THANK GOD for small miracles!!! Turns out I had deleted the e-mail by mistake, just very great full the e-mail deleted recovery went back far enough to recover that lost Email or I think I could have quiet possible been screwd. My point about customer service being contactable over this weekend in particular is still valid, they should have someone their to handle unexpected issues like this.

I've got the same problem as well. Played during the early access but now I can't log in anymore, due to my code already being used.

On the mogstation it says that I don't have Heavensward, but when I check Square Enix's website it says that I do have it registered...

I mean, my character is an Au Ra, I have an astrologian and a dark knight, a lv 50 machinist and a lv 51 white mage; so to me it's pretty obvious that I do have the expansion installed and registered.

I bought my (downloadable) copy of Heavensward from Square Enix's online store.

someones bound to have a phone number to calls these peeps...