Starting this afternoon I began to receive high packet loss and frequent server disconnects. The game played fine until today. As it is the game in unplayable. I have tried checking my network connection to other sites and no other service I use is having this problem. It's only when connecting to the FF14 server that I have this issue.
My trace route
Tracing route to 184.107.107.176 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms xxxxxxxxxx [xxx.xxx.xx.x]
2 2 ms 3 ms 5 ms L100.DLLSTX-VFTTP-53.verizon-gni.net [173.71.42.
1]
3 8 ms 6 ms 3 ms G0-9-3-0.DLLSTX-LCR-22.verizon-gni.net [100.41.1
97.230]
4 * * * Request timed out.
5 4 ms 4 ms 4 ms 0.ae2.BR2.DFW13.ALTER.NET [140.222.225.53]
6 5 ms 4 ms 4 ms ix-20-0.tcore1.DT8-Dallas.as6453.net [66.110.56.
17]
7 * 61 ms * 64.86.78.5
8 61 ms 60 ms 62 ms if-22-2.tcore2.CT8-Chicago.as6453.net [64.86.79.
1]
9 62 ms 60 ms 64 ms if-3-2.tcore1.W6C-Montreal.as6453.net [66.198.96
.45]
10 63 ms 61 ms 65 ms 66.198.96.58
11 64 ms * 60 ms te7-3.dr9.mtl.iweb.com [67.205.127.214]
12 62 ms 61 ms 61 ms 72.55.128.44
13 64 ms 65 ms 66 ms 184.107.107.176
Pinging 184.107.107.176 with 32 bytes of data:
Reply from 184.107.107.176: bytes=32 time=68ms TTL=53
Request timed out.
Reply from 184.107.107.176: bytes=32 time=63ms TTL=53
Reply from 184.107.107.176: bytes=32 time=62ms TTL=53
Request timed out.
Reply from 184.107.107.176: bytes=32 time=64ms TTL=53
....
Ping statistics for 184.107.107.176:
Packets: Sent = 100, Received = 88, Lost = 12 (12% loss),
Approximate round trip times in milli-seconds:
Minimum = 62ms, Maximum = 68ms, Average = 63ms
High Packet Loss and Disconnects
Printable View
-
06-24-2015, 10:23 AMBluejayHigh Packet Loss and Disconnects
-
06-24-2015, 10:40 AMiKentucky
Same thing happened to me today. Constant time outs and fast forwarding in dungeons. It was perfectly fine until today. Streams aren't pausing or buffering, skype calls are all still on, everything on my net is fine. It's just the game.
-
06-24-2015, 10:51 AMBluejay
I have tested 5 other MMO services and I have 0% packet loss to all of them. Square's server is the only one I am having any issue with.
-
06-24-2015, 11:08 AMmatadoor
me too my tracert was 58ms last 5 hops each added 10ms.
was kicked out of keeper of lake, after first boss. -
06-24-2015, 11:22 AMMrMaggot
Having the same problem. No issues up until today. From what I'm gathering seems to be affecting select people. Friend of mine has been having issues to but FC members and brother have said they not experiencing issues. Also, launcher and website seem to be running tremendously slow.
-
06-24-2015, 11:32 AMStrifex
I'm having the same issue on Behemoth Server. My ISP is Verizon FIOS. I checked with my ISP and the packet loss isn't occurring on their end :( It has to be SE's servers choking.
-
06-24-2015, 11:37 AMKenji1134
On Cactuar I have had no latency issues on Fri, Sat, or Sun. Since Monday I have had latency spikes of 10-15 seconds. Repeated R0s, and several disconnects.
I have Verizon Fios, and have no issues connecting to other games or websites.
So yeah, something happened between Sunday and Monday. Either the servers need a couple reboots, or there is some unexpected congestion on the line going to SE's servers.
Trace Results
|------------------------------------------------------------------------------------------|
| WinMTR statistics |
| Host - % | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
| Wireless_Broadband_Router.home - 0 | 874 | 874 | 2 | 2 | 4 | 3 |
|lo0-100.BSTNMA-VFTTP-302.verizon-gni.net - 0 | 874 | 874 | 6 | 10 | 75 | 9 |
| T1-3-0-8.BSTNMA-LCR-22.verizon-gni.net - 0 | 874 | 874 | 8 | 13 | 18 | 14 |
| ae10-0.BOS-BB-RTR2.verizon-gni.net - 1 | 871 | 870 | 8 | 26 | 132 | 9 |
|xe-9-0-2-0.NY325-BB-RTR2.verizon-gni.net - 0 | 874 | 874 | 18 | 26 | 84 | 21 |
| 0.ae7.BR1.NYC1.ALTER.NET - 0 | 874 | 874 | 16 | 21 | 77 | 19 |
| No response from host - 100 | 175 | 0 | 0 | 0 | 0 | 0 |
| ae-11-11.car2.Montreal2.Level3.net - 0 | 874 | 874 | 43 | 69 | 276 | 48 |
| ae-11-11.car2.Montreal2.Level3.net - 1 | 871 | 870 | 43 | 69 | 333 | 46 |
| ORMUCO-COMM.car2.Montreal2.Level3.net - 0 | 874 | 874 | 38 | 45 | 54 | 41 |
| 192.34.76.10 - 9 | 646 | 588 | 57 | 62 | 114 | 62 |
| 199.91.189.242 - 11 | 623 | 560 | 56 | 60 | 101 | 57 |
| 199.91.189.23 - 13 | 591 | 520 | 51 | 54 | 59 | 57 |
|________________________________________________|______|______|______|______|______|______|
WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
In other words, the last 3 hops on my trace to the Cactuar server are seeing 9-13% packet loss.
This is generally not enough to force a disconnection, but it does add up to a lot of very large lag spikes. -
06-24-2015, 11:38 AMKassi
I am having the exact same issue. I am on the East Coast and on Verizon FIOS as well. Only thing having the issue with FFXIV.
-
06-24-2015, 11:59 AMRaistInvalid IP address... that is a webserver on the other side of town, managed by a different company with different ASN and such (can impact routing decisions).Quote:
Tracing route to 184.107.107.176 over a maximum of 30 hops
If you can't/don't want to lookup the IP your client is actually using, at least test against the lobby servers (neolobby02, neolobby04, neolobby06 are in Canada--odd numbered ones are in Japan). For Aether it is neolobby02.ffxiv.com. Notice when you run the trace it starts with 199, and the name near the end is Ormuco and not i-web.
Otherwise... it looks like there are issues coming through TATA's segments (as6453) coming across Texas on the way to Montreal. If you still take that route and show the bad lag spikes and intermittent time outs, then you need to get your ISP's Tier3 team involved. Your ISP's routing policies are putting you on that congested path. -
06-24-2015, 12:06 PMRaistThere are issues early on in your Verizon segments that may be compounding with other issues further down your route when you are handed off to Level3. There is way too much jitter there, indicating things like signalling issues or elevated congestion that needs to be addressed (part of it could be due to your wireless, but it gets really ugly deeper in...probably congestion or other issues at those locations).Quote:
Originally Posted by Kenji1134
Again... need to get this data to your ISP's Tier3 support for further analysis. We've seen these issues going on for years across various services and ISP's. Just not enough people put the pressure on them to fix it and it just keeps rearing it's ugly head. Happening more and more now that we rely on our internet for so much more than we ever did before. And it has the potential to just get worse.... -
06-24-2015, 12:10 PMEziekieal
Verizon Fios. 50/20.
Same problem here. Everything else works fine for me like skype and multiple other games.
A note: The chat works completely fine even during the spikes. I assume it's a separate server. -
06-24-2015, 12:54 PMSennoSimilar Issues
https://pbs.twimg.com/media/CIO70t3UAAIqDGu.png:large
This is a photo of two Tracert's I did to Midgardsormr. The game is practically unplayable for me. Dungeons are a nightmare of lag spikes. I tweeted this to Verizon support and the official FFXIV account and verizon support basically told me once it leaves their data centers it's out of their hands. Not happy with the reply but at least someones responding. -
06-24-2015, 01:19 PMRaistNot telling you the whole truth though. They don't HAVE to use TATA (AS6453) to get you to Ormuco in Montreal. Verizon peers with everyone of Ormuco's main peers--they could arrange for you to use any one of them if they wanted to. You are going from Miami to Dallas, then up and over. They could put you on Cogent out of Atlanta and shoot you up the East Coast. They could just as easily put you on Level3 as well.Quote:
Originally Posted by Senno
I know this because Time Warner has been doing it for me for almost a year now. Route just changed again from Level3 to TATA. A couple weeks ago I was on Cogent for a while. It can be done...it's just getting them to do it that is the problem. -
06-24-2015, 02:11 PMMelian
I've had the same issues with this game since 2013, on and off. They started up again for me roughly a week before the early access period for Heavensward began. The game becomes red light/green light, and it's basically unplayable as you guys all know.
Don't bank on this issue ever being fixed as, like I said, it's been around since 2013 with no resolution. I can't speak to any Tier 3 or TATA or whatever... I'm not computer savvy at all, and wouldn't even begin to know how to explain the issue to my ISP (this is assuming that, if I actually did know my stuff, Comcast would even let me get to someone further up than the nice foreign gentleman who always gives me a lengthy talk on how to unplug and replug my modem before hanging up on me and leaving me back at square one).
For what it's worth, my issue resolved itself for most of the later part of 2013 and all of 2014 and 2015 up until just a week ago or so. So I'd hang in there and hope for the best. Other people have had good results playing around with things like WTFast I hear. I tried it, and it didn't really fix my issues though (although I could have probably played around with it's set up and route choices in more depth... and I was hesitant to do that because malwarebytes kept flagging it. Like I said, I don't know much about PC's, so if malwarebytes flags something I'm always going to err on the side of caution). That said, it's kind of ridiculous that I'd have to pay a second monthly fee to play this game.... They do offer a free trial though. You might want to check it out and see if it does anything for you. -
06-24-2015, 11:06 PMjellosnake
The trace route really makes this look like an ISP congestion/routing issue. There's really not a whole lot you can do at this point about it...
-
06-24-2015, 11:40 PMZodiacSoldier
Its not a server issue its an ISP issue. I have Verizon Fios and have experience this probably since FFXIV ARR was released. You dont really see it happen except during weekday primetime (around 6PM to 12ish) which kinda sucks cause thats my primary play time.
-
06-25-2015, 12:15 AMWhiteMageCross
Already made a thread on this issue and I've made a lot of tests with WinMTR. Can anyone help me make sense of this and tell me if the issue is with my ISP or the game servers?
http://pastebin.com/iWCtBxFn
Could this be a problem with my modem since the 1st/2nd hop is always a 100% packet loss?
My ISP is Videotron, located in the same city as the servers...Montreal. -
06-25-2015, 11:17 AMiKentucky
Happening again today. Net is Verizon Fios.