Amazon US not sending me the early access & pre-order bonus code

what's wrong with them? hope I'm not getting screwed.

call them?

I sent an email, no reply.

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Originally Posted by Evangela

I sent an email, no reply.

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Contact them via phone or chat support, email support can take hours even days sometimes for a response.

best to phone them

I called them yesterday and I was advised that SE has not sent them the codes yet and we should receive them later in the day. Which this was yesterday and still no code. I wouldn't hold your breath on getting the code. SE launches usually go this way. Best bet if you can is cancel order from Amazon and repurchase through another company.

This is why I buy from SE directly.

My code from Amazon showed up in an email yesterday (PC CE). A friend's code came in for her as well at the same time (also PC CE).

We then registered the codes last night without any issues.

If it helps, the subject of the email was "Your Amazon.com Promotional Code‏", from "account-update@amazon.com".

Don't believe them, I got my code yesterday when I called them about my ps3 code. Call them, the chat support will only transfer you to phone support.

I made this post a few weeks back. After contacting their customer service, they basically said they didn't know anything about early access codes.


I canceled my order through them and got it from SE instead.

Keep in mind I bought the digital CE, so it was a simple change for me.

I got mine yesterday after someone posted they got theirs. I got for PS3 CE and PC. But on Tuesday I chat with them, and they applied a 24 hrs resend code, then got an email saying they are waiting on SE to put up the redeem system, I answer them back with the wepages that where ready, and got my codes. But Chat with them or call them, and tell them they have already send out a couple of the codes to everyone. You know because we can confirm you the EA access in My mog station... well for the PC, PS3 it's a different story, but none relevant for this.

Here's my latest correspondence with Amazon.com. This was a followup to one of their sales reps that was giving false information. I simply alerted them to it and asked for clarification on actual dates/times.

http://i57.tinypic.com/rlchkw.png

According to them, they won't be distributing early-access codes until midnight tonight. This only applies to the NA Amazon, as the other regional ones have different release times.

when is the last day we can pre-order and get the bonus items?

I don't really care about early access. maybe I have to cancel the Amazon order and buy it somewhere else.

Quote:

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Originally Posted by Evangela

when is the last day we can pre-order and get the bonus items?

I don't really care about early access. maybe I have to cancel the Amazon order and buy it somewhere else.

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I got mine from Amazon US yesterday, technically they are sending them out tomorrow.

But yes you should still be able to preorder for bonus items, today might be the last day