Early access code is "invalid"

I purchased an early access code at a 20% discount from greenmangaming the other day, and the format seems correct (it's a 20 character access code that matches the input that the mog station seems to want). When I put my code in it says "Invalid code". Did anyone else buy an access code from greenmangaming? Have you had any issues?

if its from EU then it might be due to your account being registered as a steam not windows

or try inputting it with other browser

Did you redeem your code?

https://preorder.na.finalfantasyxiv.com

My account is an NA account, though I think it is registered as a Steam account (though I don't play it through steam).

I have not "redeemed" my code through that site. The code format it's expecting is XXXXXX-000-XXXXXX-000. I have no such code anywhere in my confirmation email from green man gaming like that. The code I have, marked in the email as "FFXIV Heavensward Early Access:" is a 20 digit code in 5 segments: XXXX-XXXX-XXXX-XXXX-XXXX. It matches what I see in the mog station, though the mog station will not accept it.

the code by itself is not invalid but your account registred as a steam is on the way .i happen to have the same issue having to buy a steam version after i bought a windows version where it stated an invlid code for me .i dont play through a steam i never did yet it states that i am registered as a steam , probably it happend because maybe when u started playing the game , u registered you account with the free give away registration code , and that might be a steam one though the game runs through a direct downloaded launcher from the internet .there is no way around changing the type of the account but the only solution so far is to buy a steam version then install the code to your account , you dont have to play in a separate launcher .buy and get the code from steam , you dont have to download the whole thing again ... thats what i did

they also refunded me for buying the wrong version

So because my account says "steam" the code I bought for the PC version is invalid? That makes no sense at all. I don't play through steam because it had way too many problems. So my only option is to get a refund from green man gaming and buy another one through steam? I only bought it because it was 20% off...

Yes. It's stupid and arbitrary, but you if you bought A Realm Reborn through Steam, you NEED to buy Heavensward through Steam as well.

I have the same problem, however I did not buy FFXIV through steam, nor did I buy heavensward through steam. Both were bought from the same shop, yet I still have a 20 digit code that doesn't fit the early access configuration nor is accepted by mog station.

Is there something I'm missing?

I am having the same issue. I have placed in my early access code for the pre-order bonus' and they went through fine. but the early access I get an invalid code.

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

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Originally Posted by fireslash

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

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What would be the wrong one is what I'm wondering. I bought it online, it had a click by the bonus code to validate, sent me a text to confirm and put in the digits in the text message. Placed those in got my 20 digit code. Went to redeem code on the link like the one someone gave above and it has you log in and use the 20 digit code, XXXXXX-000-XXXXXX-000 and it gave me another one with the XXXX-XXXX-XXXX-XXXX-XXXX, says to use it at Mog station. Go to Mog station and it lets me redeem the pre order items but not the early access part or register it for the expansion.

Unless I'm missing a step, I will read them again.

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Originally Posted by fireslash

too many players buying either the wrong early access code version or a defect code not that they know if its wrong or right ............SE must act fast

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ALOT OF PEOPLE and i mean ALOT order the xpack at the last minute and do not pay attention to which one they are clicking on it was like this when 2.0 first released they didnt know which one they purchased

I purchased FF14 from the Square Enix website, and Pre-ordered Heavensward from the same website. I'm unable to apply my code to any and all code inputs. Via mogstation (Code redeem, Heavensward key option, early access) and via Heavensward site. Any of them. My friend, who purchased it through steam, is able to download the expansion.

Why can't i?

I'm still having the same issue, too..
I purchased FFXIV via the SE website, not steam and the expansion through ShopTo. I activated the code I was sent by ShopTo and was sent a code by SE to use in the mogstation. The preorder activation site tells me I will be able to have early access and the items etc, and every time I go on it, it shows the mogstation code. But when I enter it into the mogstation, it keeps telling me it's invalid. I made sure it's all caps, I tried typing it and pasting it in, no luck :/

I ordered from Amazon. Non-steam version. Digital game code version. In my Amazon library, I see a code that looks like XXXX-XXXX-XXXX-XXXX-XXXX which I assume is the code I need. I don't have anything that looks like XXXXXX-000-XXXXXX-000. I put the 20 digit code in the Mogstation under pre-order code and it's invalid.

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Originally Posted by Lucke

I ordered from Amazon. Non-steam version. Digital game code version. In my Amazon library, I see a code that looks like XXXX-XXXX-XXXX-XXXX-XXXX which I assume is the code I need. I don't have anything that looks like XXXXXX-000-XXXXXX-000. I put the 20 digit code in the Mogstation under pre-order code and it's invalid.

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Same, The code works for registering the normal expansion but was invalid for the early access. SO now I am sitting with an account that says I have the Collectors edition registered on my account but I have no early access....

I've also ordered from Amazon with no luck validating the code. I'm hoping it's just congestion, because I really don't want to be left in the dust.

Ordered the expansion from steam, while also owning the base client on steam, and neither of the codes work. Put them in the proper way and all I get is "The entered code is invalid."

I wonder if the code works when registering HW. But I wonder if that disqualifies me from Early Access. The HW register key is the same length code as the EA code.

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Originally Posted by Brytor

Same, The code works for registering the normal expansion but was invalid for the early access. SO now I am sitting with an account that says I have the Collectors edition registered on my account but I have no early access....

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Same here. I think the code Amazon gave us is for launch. Now it just looks like this :

http://i.imgur.com/1wO27fQ.png

I think we are missing the pre-order bonus / early access code. I can log in, but have no access to the Heavensward content.

Edited : Someone contacted Amazon and said they are working on getting the codes emailed.

I was reading the Amazon comments and the CSR there said they received confirmation from SE that Amazon will get codes starting at 2PM (Unknown time zone) on the 19th. Whut? Can someone from SE confirm that?

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Originally Posted by BrutalNeko9640

I'm still having the same issue, too..
I purchased FFXIV via the SE website, not steam and the expansion through ShopTo. I activated the code I was sent by ShopTo and was sent a code by SE to use in the mogstation. The preorder activation site tells me I will be able to have early access and the items etc, and every time I go on it, it shows the mogstation code. But when I enter it into the mogstation, it keeps telling me it's invalid. I made sure it's all caps, I tried typing it and pasting it in, no luck :/

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Okay, I feel a little silly now!
Not sure if this will help anyone but this is what I was doing wrong :

On the mog station there is a smaller button where it says specifically to activate a pre-order code, and I was using the big pink one! ^^;;;
Downloading it now ^^

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Originally Posted by BrutalNeko9640

Okay, I feel a little silly now!
Not sure if this will help anyone but this is what I was doing wrong :

On the mog station there is a smaller button where it says specifically to activate a pre-order code, and I was using the big pink one! ^^;;;
Downloading it now ^^

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If you feel silly, I feel double... not, TRIPLE silly. I was using that button, and then read something about the date and assumed it was only for ARR, and then went back to fighting with the other one.

Saw your comment, decided to try again, and lo-and-behold! I am downloading! Thank you!

Same. My code is invalid. I've logged in and out a couple of times. No dice. I have nothing to do w/ Steam. This is lovely.

Quote:

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Originally Posted by BrutalNeko9640

Okay, I feel a little silly now!
Not sure if this will help anyone but this is what I was doing wrong :

On the mog station there is a smaller button where it says specifically to activate a pre-order code, and I was using the big pink one! ^^;;;
Downloading it now ^^

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Edit: Never mind, found it. GEEZ! THanks!! Where is the smaller button? I don't see it anywhere. Is it on the same page as the pink "Enter Registration Code for the Expansion" or a different page?

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Originally Posted by rckytop

Edit: Never mind, found it. GEEZ! THanks!! Where is the smaller button? I don't see it anywhere. Is it on the same page as the pink "Enter Registration Code for the Expansion" or a different page?

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Same page. One of the smaller gray ones below the pink and blue ones.

Quote:

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Originally Posted by BrutalNeko9640

Okay, I feel a little silly now!
Not sure if this will help anyone but this is what I was doing wrong :

On the mog station there is a smaller button where it says specifically to activate a pre-order code, and I was using the big pink one! ^^;;;
Downloading it now ^^

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This times 1,000,000. I was sitting here with my friend while she was waiting for the chat support for this very same issue. Turns out we used THIS method of adding her code and voila, it worked. Someone sticky this thing?!

I preordered the physical collector's from the SE website, and only thing I can find is that I can't redeem my EA code because my account is set up with Steam, Is that what makes it invalid? Do I really have to go and buy another copy of Heavensward just to get into EA? Really confused I looked everywhere and it's really frustrating, is there anything on this out there? :/