EA code still pending

NA and ps4 user here and I beg for everyone's forgiveness if this has already been addressed but I preordered heavensword when they announced it and ha e received the preorder code. I followed the instructions to the NA preorder registration site and applied it. I have yet to receive the early access code to register it on the mog station or psn. I've been reading about a good amount of people having already received their code so I am a little worried that I may have done something incorrect. If I could get a bit of light she'd on this situation I'd greatly appreciate it.

Same here I hope they fix this :c

Yeap, nothing as of today here as well. Pre order site still has my status as pending

Yeah. Site says it's under maintenance. But I know it was pending up until it went down for me. Kinda annoying I can't even check. It's been under maintenance since yesterday for me >.>

Yep. Managed to check just now. Still pending. Kinda worried now. Officially.

I am still showing pending as well.

Mine still shows Pending.

The page still says that, and I quote, "Please note that the below codes cannot be redeemed yet. We will email you as soon as the codes are able to be redeemed. This is currently scheduled to happen on or around May 15, 2015."

Umm .. its almost a week into JUNE and its still "Pending". What's going on??????

Mines still says pending. Seriously should have ordered from amazon

Mine is still pending as well. I am getting very worried this close to EA.

I have not heard any NA players getting their ps4 codes so don't panic yet. I'm certain they are not going to leave a third of their player base high and dry.

If any of you were here for the 2.0 launch it was a huge mess, with less staff, less support, more issues, and they still got the codes out. Granted it was only a day or two before launch, but we got them.

I would be more inclined towards patience, and less toward panic, if the site that says Pending did not happen to say the middle of LAST MONTH.

I pre-ordered from the square store and got my email with the activation code, but when I enter it on the website, it says it's already been used.

i'm a bit worried as well, they took the money for ps4 physical CE last thursday (the 5th of june), and i've yet to get my EA code as well. I wasn't worried until now, I figured I'd get it when my payment went through but it's been 5 days now XD

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Originally Posted by PetiteMalFleur

I have not heard any NA players getting their ps4 codes so don't panic yet.

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No, that is exactly why we *are* panicking. Because noone is saying anything about it and they already took out the money for it.

u shouldnt really need to worry about the psn ea code. since like it says on lodestone:

Users who purchase digitally from PlayStation Store will not need to enter an early access code, or a full promotion code at launch, as it is included as part of your purchase and will automatically flag your Sony Entertainment Network account.

so on 19th the code should be out of pending and actually approved when servers goes live.

for physical if u got it from se store then should be sent a few hrs before early access like what happen with ARR

You don't get it.

We are worried because we bought straight from SE, and have NOT gotten the code to put into PSN. What you are speaking of there applies to those who bought on PSN.

You say that we should get our codes a few hours before EA begins? Fine. WHY HASN'T SE SAID SO?!?!? Why does their store site, that currently says Pending instead of giving us a code, say that codes will be avbailable on or around MAY 15 2015? Not June, MAY!

I am also unable to redeem my early access code. Honestly, with less than 10 days left until Early access starts, I am with many other in this thread.

Since those of us that didn't pay for priority shipping when we ordered the physical version of the PS4 CE, we probably won't get to get our in-box validation codes (which could be theoretically useless if we actually get the early access codes - but I don't know how all that works, and is slightly off topic) until the evening of the 23 - and most likely later, rendering the Early Access part of the CE's preorder bonus worthless. And this is not going into the fact that it's time and money out of our pockets if it happens.

And Sony isn't helping either. The representative I spoke to said that SE hasn't done what they need to so Sony can issue codes for the CE preorders. So between Sony pointing fingers and SE not saying anything, I'm not sure who to believe or what to think. I'm just worried that I wasted time trying to get early access if it turns out I won't get it.

FYI I reached out just for curiouisity sakes:



support_na_ol@square-enix.com
5:17 PM (5 hours ago)

Dear Customer,

Regarding your request for account support. Please find your answer below.

We are currently working with Sony Computer Entertainment America to finalize the set up process and will make a follow-up announcement when the pre-order codes can be redeemed on the PlayStation Network. If your status is set as "pending' you have done everything you need to do. We are working with Sony to get the codes ready to send them to our customers. You will get your code before early entry on the 19th.

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Originally Posted by repoe

FYI I reached out just for curiouisity sakes:



support_na_ol@square-enix.com
5:17 PM (5 hours ago)

Dear Customer,

Regarding your request for account support. Please find your answer below.

We are currently working with Sony Computer Entertainment America to finalize the set up process and will make a follow-up announcement when the pre-order codes can be redeemed on the PlayStation Network. If your status is set as "pending' you have done everything you need to do. We are working with Sony to get the codes ready to send them to our customers. You will get your code before early entry on the 19th.

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https://lifeconfusions.files.wordpre...sgeu.gif?w=490

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Originally Posted by PetiteMalFleur

https://lifeconfusions.files.wordpre...sgeu.gif?w=490

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That srsly made me lol. Thank you.

Also in the "Pending" department. I find it more than a little amusing that SE already has my money for my collector's edition, and yet there is no sign that the physical product even really exists. No shipping info no codes, nothing. I love their little countdown on the site till HW and I'm still going "I wonder if I'll even see mine before then"

code will be pending til 19th if its psn since it wont be finished pending til early access starts since content isnt out yet. psn will automatically approve it when it goes live like most games

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Originally Posted by kaya_suzumiya

code will be pending til 19th if its psn since it wont be finished pending til early access starts since content isnt out yet. psn will automatically approve it when it goes live like most games

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the how come the EU PSN codes are being reported as available, and the game is up on the US PSN for pre-purchase / download? if the game is up then they have codes assigned on the network. the question is why aren't they being given out to people who have already paid for the physical editions. :(

Me thinks they haven't responded because they don't have anything finalized with Sony one way or the other and will post when they do.

I'm trying not to think about it or jump to any conclusions.

I do recall what a disaster 2.0 launch was and so far this is going much smoother.

NA PS4 physical pre-orders received their codes yesterday morning via email. if not everyone, everyone that i knew who was still pending prior.

I have my code still pending and i Have PS3 I am worried that i wont get my code on time since i had bought the CE for it something fishy I have a friend who has Purchase the PS4 version and he still has not got there code yet very fishy veryyyyy fishy