CE pre-order Bonus code not working in Mog Station.

**Problem Solved! Thanks everyone!**

Sorry if this is in the wrong forum, I'm not sure where to ask this.

I pre-ordered the CE digital PC copy the other day and received my bonus code with instructions how to redeem it in my email yesterday. When I tried to input it via the mog station all it does is give me an error that says my code is invalid. Help!

Do you have the 18 or 20 Digit Code? If 18 you have to redeem it here first: https://preorder.na.finalfantasyxiv.com/na (change na to eu if you're eu)

I have a 20 digit code. I tried adding the code I got from that site but all I get are errors sadly. :(

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Originally Posted by GLaDOS

I have a 20 digit code. I tried adding the code I got from that site but all I get are errors sadly. :(

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Where did you pre-order your game? If it doesn't work you might want to ask for a replacement code.

Aside of that, when entering the code, make sure there are no empty-spaces infront or behind the 4 digit combinations. Also make sure you're really pressing the "add early-acces code/pre-order code" button under my account, and not one of the other where you can add codes.

Try using different browser.

I'll try using a different browser. I've been using chrome. I purchased it from the Square Enix store. I'll also try asking for a fresh code to see if the one they gave me is faulty somehow. Thanks for the suggestions so far. :)

Oh! It appears the mog station is undergoing maintenance. Maybe that's why I was having trouble? I'll try again in a couple hours I suppose. I'm not in a huge rush since the expac doesn't drop for a few weeks yet hehe.

Are you entering it in the right place?
I was trying to put mine in under "enter item code" rather than the "pre-order item code". I felt rather silly when I figured it out.

For reference:
http://support.na.square-enix.com/im...fxgxkkwjj7.jpg

Yeah, that's where I put it in. :)

Still says it's invalid but I went to the support page and found a statement saying this:

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Early Access / Bonus codes can be redeemed beginning on or around June 18, 2015. The PC Early Access / Bonus code needs to be redeemed via the Mog Station, and the PlayStation®3 and PlayStation®4 codes need to be redeemed in the PlayStation® Store.

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So maybe I should wait a couple more weeks?

Quote:

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Originally Posted by GLaDOS

Still says it's invalid but I went to the support page and found a statement saying this:



So maybe I should wait a couple more weeks?

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That's from before they announced PC codes were redeemable after May 15th. If you have a PC code, then the error is because the code is incompatible with your account (different region, trying to attach non-Steam code to Steam account, etc) or just because of maintenance.

Yes, I believe that I'm having a problem because my copy of ARR is on steam. :(

That being said:

I have a friend with a standard Square Enix copy of ARR who hasn't purchased the expansion yet so would I be allowed to give him my Square Enix key? I don't have a problem buying a fresh copy on steam for myself, I just wanted to see if I could give my spare key to a friend with a compatible client so I don't have to go through the hullabulloo of trying to get a refund. :)

edited for clarity :)

I'm pretty sure keys on Steam are just for Steam and not physical copies/SE downloads.

Quote:

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Originally Posted by GLaDOS

I have a friend with a standard Square Enix copy of ARR who hasn't purchased the expansion yet so would I be allowed to give him my Square Enix key? I don't have a problem buying a fresh copy on steam for myself, I just wanted to see if I could give my spare key to a friend with a compatible client so I don't have to go through the hullabulloo of trying to get a refund. :)

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I would think so. If trying to register that code to your account didn't work, then it should still be considered an unused code not associated with you or your account and still available for use with a different account (of a type that it is compatible with). But I'm just another player and can't guarantee that what I think should work and what will work are one and the same.

Quote:

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Originally Posted by Niwashi

I would think so. If trying to register that code to your account didn't work, then it should still be considered an unused code not associated with you or your account and still available for use with a different account (of a type that it is compatible with). But I'm just another player and can't guarantee that what I think should work and what will work are one and the same.

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Huzzah!

I would like to extend a great big thank you to all folks in this thread. You've all been very helpful and I really appreciate your patience with me.

Mwah! <3