It's seriously like they don't want money...
Trying to order my heavensward digital download.
Whenever I try to checkout it says they are authenticating me then I get this message
We are unable to process your request at this time. The customer support has already been informed about this situation and will get in touch with you if necessary. (Error ID: 5002)
I've contacted support and they couldn't do anything, they told me to buy it somewhere else, I asked where I could do that they said they don't know..........
Why is the square Enid store so useless?
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05-15-2015, 09:11 AMCabalabobWhy is the square Enid store so useless?
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05-15-2015, 09:33 AMCrimen
That sucks o.o I believe you can get it through Amazon.
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05-15-2015, 09:50 AMCabalabobDigital download? Cause I'm not shelling out double the price for a plastic dragon.Quote:
Originally Posted by Crimen
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05-15-2015, 09:58 AMRyel
Probably because what you are looking for is the "Square Enix" store, I would highly suggest staying away from knockoff websites.
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05-15-2015, 10:04 AMElusana_Celah
I use square Enid all the time.
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05-15-2015, 10:23 AMSummerSkye
I would not recommend the "square Enid" site. If you really are serious about purchasing the game, try the official Square Enix store.
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05-15-2015, 10:27 AMGralna
Sounds like a knockoff scam to me, like Popsi(Pepsi), or Nikke(Nike). You should definitely be using the official Square Enix store.
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05-15-2015, 10:30 AMGrimmelThe correct term is High Quality Latex Dragon.Quote:
Originally Posted by Cabalabob
Jokes aside; make sure you're ordering from your specific countries regional Square-Enix website. -
05-15-2015, 10:32 AMVespar
Often times authentication errors are due to the company's inability to process your specific credit card. Be it that the card information was entered incorrectly, or the card number and billing information are incorrect or mistyped, or you are attempting to use a card that the company does not accept (certain cards arent as widely accepted as Visa or MC), and as Grimmel mentioned, if you try to use a NA credit card on the EU store it may not work either.
Square Enix's store however does offer paypal, which can be a good work around if your card is not accepted. Paypal acts like a middle man for you. I dont know if you have a paypal account or not, but it is worth a shot, and many companies accept Paypal online, so its worth it to have.
That being said, if you dont want to use Paypal and your card is accepted by Amazon.com you can buy the digital copy of Heavensward here if you have an NA account: HERE
Keep in mind however, that Amazon has not yet released their preorder bonus codes, whereas the Square Enix store codes are now available to enter on Mogstation. -
05-15-2015, 10:35 AMRikkustrife
I have issues using my credit card on the mog station as well, it can often have errors when purchasing and when I contacted them they said if an error occurs it locks your card for 24 hours from buying from the store.
I bought mine from here:
collectors - http://www.greenmangaming.com/s/ca/e...ors-edition-n/
regular - http://www.greenmangaming.com/s/ca/e...eavensward-na/
They usually have good deals, sometimes have vouchers for 20% off any game, or a sale on the game, there does not appear to be any now though. -
05-15-2015, 01:19 PMCabalabobIs that the EU version? I'm a little nervous about ordering from anyone but SE cause of the region differences.Quote:
Originally Posted by Rikkustrife
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05-15-2015, 01:29 PMZfz
My order with the Square Enix e-Store (NA) is also in flux at the moment.
- My order gets caught in the "waiting for verification" phase for a week.
- I inquire with customer service.
- Service rep informs that I'm caught by their anti-fraud system, wants a copy of my ID.
- I decline and ask for the order to be canceled.
- Service rep replies to say that I've been cleared from the anti-fraud system and my order is all-green to go.
- I reply to say that in that case I want my order finalized as I'd like to buy from the official source.
- I receive an email that informs me my order have been canceled.
- 10 days have passed an nothing.
SO...now I don't know if I should just re-order...
I seriously think for PC Download versions of all expansions we should be able to just buy it like any optional item on the Mog Station using our existing payment information. -
05-15-2015, 02:28 PMZorvanUse this code HAPPY5-THBIRT-HDAY20 when checking out and you get 20% the price ( making it $48 instead of $60 ) at greenmangaming. Also, greenmangaming sends you your code immediately, unlike Amazon which won't be sending out codes until June.Quote:
Originally Posted by Cabalabob
If you're in EU, the site should show you EU versions of games, I'm in the U.S. so it shows me NA region games. It'll say next to the name of the game "NA" or "EU", so you can be sure. -
05-15-2015, 02:30 PMRikkustrifesays hereQuote:
Originally Posted by Cabalabob
https://greenmangaming.zendesk.com/e...eavensward-FAQ
so you will get an EU key if you are in EUQuote:
I have an NA Square Enix account and I'm purchasing from the EU, will my game code work in my SE account?
No, you will need an NA key to activate in an NA SE account. We provide keys based on your regional location. If you are situated in the EU or other regions grouped with the EU key class, you will receive an EU key. If you would like an NA key you will need to find an NA retailer willing to provide you with an NA key. This also Applies to NA users wanting an EU account key.
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05-15-2015, 05:46 PMCabalabob
Ordered from greenman :) thanks for the help everyone.
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05-15-2015, 07:25 PMSartoriActually they aren't made of plastic, they are very well made statues, I have a nice collection so was very pleased they did thisQuote:
Originally Posted by Cabalabob
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05-15-2015, 08:36 PMAlternativeOne
Not even going to inquire about pre ordering till the official PSN version is on the store. When this game first release. My entire pre order experience as a nightmare. I ended up with a free copy as a result but I'd rather not deal with crap. 3 days earlier didn't really benefit me then I can wait. I'll download on the 23rd.
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05-15-2015, 09:59 PMKayoZThere is a Digital CE download though I believe I read someone mentioning there isnt a digital standard edition (which would be odd).Quote:
Originally Posted by Cabalabob
Either way, before going with Amazon I should mention they dont plan on giving out the pre-order numbers until the day before Early Access.
EDIT: I see someone already answered. Also thanks for info. Greenmangaming it is! :DQuote:
Originally Posted by Zorvan
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05-15-2015, 10:27 PMZorvanQuote:
Originally Posted by KayoZ
If you type FFXIV in the search box on gmg, you'll see both standard and CE. :) -
05-15-2015, 10:48 PMKayoZI meant for amazon. Seems to be there now though.Quote:
Originally Posted by Zorvan
Anyway, since last post I canceled Amazon, bought GMG (though the discount code didnt work, sent a ticket), registered code and am ready for early access. Not bad for only only a few minutes. :D -
05-15-2015, 10:51 PMAmatsuhira
I wonder how many people came here because they thought Enix was misspelled.
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05-15-2015, 11:42 PMZorvanAh, wish you would've mentioned the code not working before you bought it, I'd have helped you find a new one to use. They expire after a couple days and then they release a new one. Guess I should have mentioned that too.:(Quote:
Originally Posted by KayoZ
Edit: This one gives 22% off DEALZO-N22OFF-GMGEVC
Anyone who uses a code make sure if it expires to find a new code to use (you enter the voucher before you even enter address/payment so you can cancel out without worry ). I just tried this code and it works, I have no idea when it expires though. so make sure it works before finishing checkout.
This is one site where you can keep up with latest coupons/codes for different sites ( I'm always checking for coupons on games :p ): http://www.dealzon.com/ -
05-16-2015, 01:05 AMKayoZNo worries :). I contacted GMG and they gave me a refund so I could try again. For some reason it gave me a 'could not apply' when I first tried it, no reason given. Dont think it was user error since I pasted from the same clipboard. It worked the second time so all's well.Quote:
Originally Posted by Zorvan
Thanks again. Oh and thx for website too... found a $7 discount for FFXV preorder!