LOGIN ERROR: "A system error has occurred: -2146697208"

When trying to log into FFXIV I get this error message, I took a screen shot to show you. Prior to this happening the start up would just show a black screen until I went into properties and ran the program in compatibility mode. Regardless of what I do I keep getting this error when trying to run FFXIV. Any help or direction is greatly appreciated.
I also tried this from a Reddit link I found online.
http://www.reddit.com/r/ffxiv/commen...r_has_occured/

http://i1.minus.com/jh5TpvicRM5Ws.PNG

Fixed it myself, Avast was blocking this url when the startup started www.frontier.ffxiv.com i simply added it to avasts ignore list and it worked.

That's a generic error for your browser loosing connection. Could be a host of things... it often seems to be something in Internet Explorer (basically what the launcher is based on). Reset IE to defaults, then go into the advanced properties and scroll down to the encryption section (SSL, TLS, etc.) and make sure all the encryption is flagged for use--forget all of them, but it's like 5 or so (SSL2.0, SSL3.0, TLS 1.0, etc.). Then clear your browser cache so that it tries to pull fresh scripts. Those seem to be common things players have done in the past.

If it is still knackering up, then you'll want to look at your security. If you haven't created exceptions for the FFXIV executables, may want to go ahead and add them. If you have already added them, may need to update the rules (sometimes when a file changes from a patch, security will clamp down on it). May want to add a wildcard entry for the frontier.ffxiv.com site as well (where the browser is trying to connect) as a trusted site in your security and possibly browser as well.

Edit: BAH!.. OP posted it was resolved as I was typing this. lol

well i get this problem was working fine last night have done all those changes and rebooted my router and pc

I'm getting this same problem as well right now. . . tried a lot of the fixes people have posted online and nothing has worked so far.


Edit: I can't even access the lodestone website right now. Is this the same for others?

Opened FF14 to this... 'lovely' error. I've also tried multiple things online to fix it (resetting modem, flushing dns, changing internet explorer options, etc) but no results. :/

Same issue but code is -2146697211. Tried everything under the sun mentioned about these errors and no fix. Can only access lodestone etc from 4g phone.

why is the launcher version saying 2015.01.09.0000.0001 would have thought it would be the one from april not january is it maybe corrupt or something

Error -2146697211, can't access lodestone page either.

Any of you tried the fix that was published recently:

http://na.finalfantasyxiv.com/lodest...1acf43974ec41d

Just an idea if you haven't looked at this already.

Hello, another victim here. I have done all of the above suggestions with no success. I too had to log onto my phone to be able to write this post. Last night I had zero issues with being able to log on.

Same boat. None of these suggestions have worked for me. No issues before I went to bed last night, woke up this morning and now this.

be nice if we could get an official response for this its pretty serious players unable to play

Are the people commenting here in Australia/ using TPG as their ISP? Seems quite a few people on reddit with this problem all have that in common.

Quote:

---

Originally Posted by YoloSwaggins

Are the people commenting here in Australia/ using TPG as their ISP? Seems quite a few people on reddit with this problem all have that in common.

---

Ya. AUS and TPG here.

aus tpg also

Australia and TPG... seems we have our culprit :/

Aussie TPG
A System Error has occurred-2146697211

go to contact and online support and hound them lol

That -2146697211 error converts to a hex value of 0xC008005, which states the server wasn't found.
https://msdn.microsoft.com/en-us/lib...=vs.85%29.aspx

Possibly something is knackered up with your ISP's DNS or their routing to Ormuco-Canada/SE-Japan. Can try pinging the addresses by DNS name and IP to see if one hits and not the other. If it finds it by IP and not name, you MIGHT be able to get it working again by changing DNS to google's or maybe an OpenDNS server. If you can't ping it by either address, then there is either a security issue at play, or something has gone down with the routing they've assigned you to get to SE's ISP's in Canada/Japan.

The DNS name for the server is frontier.ffxiv.com, and the IP is 124.150.157.190

timed out for both not security as i made everything wide open ive probally been turned into a proxy by now lol

Aus TPG here. Same problem. Please update if any response from TPG or SE.

for tpg user go to command prompt and do "tracert http://eu.finalfantasyxiv.com/" and wait to 30 * * * trace complete. and send it to helpdesk@tpg.com.au with your User name and tell them you can't login FF14

just a note change that to eu.finalfantasyxiv.com cmd doesnt recognize slashes or colons

it been fix by tpg or square you can loing in now

thank god.

was just about to hound TPG's mail lol

Hi everyone. My Wife & I share in your pain. Australian TPG users here...

I just got off the phone to TPG & after a 23 minute call confirming I had checked everything possible at my end I was told to send a screenshot of my results for:

ping frontier.ffxiv.com
tracert frontier.ffxiv.com
ping 124.150.157.190
tracert 124.150.157.190

to:
adsl_engineers@tpg.com.au

Since this was a different address than the one above, I thought it might be helpful too. I'm told it will "go straight to them to check their side since mine is not the problem".

If I do get a call back in 24 hours as they say, I'll be sure to post an update below. Hopefully this gets resolved soon!

Hey everyone,

TPG user here as well. Just managed to log into the forums and the launcher is working fine so check to see if all is good on your end as well.

Big thanks to all that called and wrote to Square and TPG to let them know of the issue.

still like to know why did it what happened? is it TPG or SQUARE ENIX

Thank you for those who contacted TPG and helped to fixed the issue!

/grovels in gratitude

:D:D:D:D:D:D

yes thankyou to everyone that helped

Quote:

---

Originally Posted by Anera

still like to know why did it what happened? is it TPG or SQUARE ENIX

---

I'd place my money on TPG, since I could ping those addresses no problem from my Telstra phone & the fact that Australian TPG users were most vocal about the issue.

Never did get that call back, not that I would have been able to do anything about it...after 77 hours I finally have power back after some massive storms here in NSW, the biggest I've seen! 130kph / 80 mph winds! :eek:

At least now I have plenty of rested XP & the challenge log has reset ;)