Maintenances?

I know they are needed. I believe when I'm told that there are games out there that have it much worse - with even more frequent maintenances, or the lack of them which means the game suffers that much more.

But does it really have to be like this? It's basically a routine now (I don't even think "emergency" is still needed in the Lodestone post titles): maintenance to push the patch live, next day or the day after another maintenance because of whatever ~unforeseen~ issues. So much so they might as well call it planned, instead of emergency. And the sad thing is, this doesn't make it any less annoying.

I'm just really curious about what on earth goes wrong time after time, with pretty much every patch, so that it has to be like this.

There's always bugs that won't be uncovered until they're released at a huge scale. Yeah, they test them out as much as they can before launching it, but they can't find every single possible situation or have thousands and thousands of people doing things at once like the playerbase will be.

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Originally Posted by Keydah

There's always bugs that won't be uncovered until they're released at a huge scale. Yeah, they test them out as much as they can before launching it, but they can't find every single possible situation or have thousands and thousands of people doing things at once like the playerbase will be.

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This.

Always expect one. That said, on the whole, there are so very few bugs with each patch that it's hardly a problem. If the patches were lower quality you'd see more maintenances, maybe at less convenient times. Expecting perfection however, is just unrealistic.

are hotfixes ever finished earlier or pretty much on time thanks

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Originally Posted by Shadow-Nova

are hotfixes ever finished earlier or pretty much on time thanks

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These hotfix-type patches often finish an hour or so early, but it's no guarantee, they give the time-frame for a reason.

They forgot to fix something

Welcome to coding. Adding something often breaks something else, sometimes it's harder to figure out what that something else is until it's too late :/

They should really throw these fixes into planned maintenances that they were going to do anyways if the fixes are for insignificant things.

If they aren't insignificant problems, well, that's just a shame. I haven't played any other MMO with so many "emergency maintenances"

don't see what the issue is here for maintaining the server and sorting errors. In other hand people should be grateful That they are at least aware AND doing something about it.....

Just do a test server please. I'm sure there are enough eager players to participate in them and it would save the rest of us the frustration of these halts. I get that accidents happen BUT can't you just randomize the times of these maintenances just a little bit. They ALWAYS happen at the same time which is always in the morning here that is the only time I have time to play which means every single maintenance cuts my playtime. Having even + or - 2 hours variation to these maintenance times would make them much more fair to everyone.

doesn't matter what time they do maintenance it will always interfere with someone's playtime so basically best time for them as they choose

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Originally Posted by Raeletta

If the patches were lower quality you'd see more maintenances, maybe at less convenient times.

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Like WoW. Most large patches on WoW consist of 2-3 "maintenance" patches afterwards. Usually spanning a weeks time.

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Originally Posted by Seif

Just do a test server please. I'm sure there are enough eager players to participate in them and it would save the rest of us the frustration of these halts. I get that accidents happen BUT can't you just randomize the times of these maintenances just a little bit. They ALWAYS happen at the same time which is always in the morning here that is the only time I have time to play which means every single maintenance cuts my playtime. Having even + or - 2 hours variation to these maintenance times would make them much more fair to everyone.

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Blizzard has a test server, and still suffers from the same patch for a patch issue. Just see my other post. We often make the joke, "here comes the patch to patch the main patch."

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Originally Posted by Adire

They should really throw these fixes into planned maintenances that they were going to do anyways if the fixes are for insignificant things.

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The second issue is minor but players getting stuck in a trial is a major issue warranting an emergency maintenance.

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Originally Posted by Adire

They should really throw these fixes into planned maintenances that they were going to do anyways if the fixes are for insignificant things.

If they aren't insignificant problems, well, that's just a shame. I haven't played any other MMO with so many "emergency maintenances"

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I don't think they wanted to leave the new trial broken for almost a week.

I'd rather see an emergency maintenance than that.

I was one of those players that got stuck, had to pull the power on my ps4 because even the home button didn't work. I'm happy that there was a maintenance that cut into my play time than having to do that every time the duty failed.

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Originally Posted by Adire

They should really throw these fixes into planned maintenances that they were going to do anyways if the fixes are for insignificant things.

If they aren't insignificant problems, well, that's just a shame. I haven't played any other MMO with so many "emergency maintenances"

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Truly, the amount of the emergency fixes is nominal. Be glad they are doing something to fix whatever the issue is (and I am sure they are significant problems) instead of ignoring it (which can lead to potential character roll backs and loss of progress on the players' part). I have seen a few games where the glaring bugs are never fixed or not fixed right away, creating quite a significant annoyance to its customers. So, those that are fussing about this just sit back, relax and do something else constructive.. Instead of jumping on the Developers for doing their job and attempting to provide a better long term Customer Service (i.e. fixing a defective "product") .

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Originally Posted by Raeletta

This.

Always expect one. That said, on the whole, there are so very few bugs with each patch that it's hardly a problem. If the patches were lower quality you'd see more maintenances, maybe at less convenient times. Expecting perfection however, is just unrealistic.

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While the OP may be unfairly griping, they did bring up something interesting. Why not set up for a PLANNED follow-up maintenence after every patch to address bugs found during the first few days the patch is live? It's not a terrible idea - block out a period of time for follow-up maintenence, and disallow stuff like weddings during that timeframe. If no bugs are found, then the follow-up maintenence can be canceled and players can play as normal. If bugs are found, then the maintenance can take place during the blocked-out time period and no one will be surprised by an unexpected interruption.

That said, the idea isn't without its flaws. If a bug turns out to be really game-breaking (easy dupe method is discovered, for instance, or an NPC's accidentally been set to buy Copper Ore for 10k gil each), SE might need to address it before the planned follow-up maintenance period, or if the bug is tough to fix they might have to extend the maintenance window longer than expected. Even so, I think the idea has some merit.

http://weknowmemes.com/wp-content/up...n-the-code.jpg

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Originally Posted by Ashkendor

I don't think they wanted to leave the new trial broken for almost a week.

I'd rather see an emergency maintenance than that.

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I've done the new trial 4 times now 2 on launch 2 yesterday just fine? What's broken about it? (All done through duty finder 2 direct queues and 2 roulette queues)

that was supposed to start today and any event is preceded by maintenance.

It is good that they actually have this emergency patch. I have play other MMOs that they don't fix the bugs right away to let the players play and continue with the schedule maintenance. Days lafter it is not just a couple of players from some servers complaining about the bugs but a long list of players from almost all servers begin to now say something. Sometimes glitches/bugs won't have to all in that moment or after, and they don't appear even appear during the test but only after they are launched in-game.