Problems upgrading from ps3 to ps4

Hello! I recently bough a ps4 and wanted to upgrade my account from ps3. I was playing the standard version of ps3 and wanted to upgrade to the Collector's Edition when I began playing on ps4. So after setting up my new ps4 i went to the Playstation store and purchased the Collector's Edition for $49.99, then went to Mogstation to upgrade the account there and that's when I learned about the promotion going on where you can upgrade to ps4 for free then get the collector's edition for $19.99. So i called Square Enix for support and they told me to call Sony and ask for a refund on the $49.99 Collector's Edition. I went to Sony and they granted the refund and told me just to wait a few days for it to go through. It eventually did and so i purchased the $19.99 Collector's Edition via Mogstation and then i got my promo code and redeemed it through PSN and downloaded the game client. After it downloaded i started it up and went through the on-screen instructions and selected "I currently possess a Square Enix account" it then asked me to long in so i used the same login i used on the ps3 version. It then asked me to select a product to register to my account, and it displayed "FFXIV: A Realm Reborn - Collector's Edition PlayStation(R)4" so i tried to select it but nothing happens. It simply doesn't mark that i selected it and the only option from there is "Next" that proceeds to ask me to create a new service account where i will lose all my character data which is something i do NOT want to do. Am I missing something crucial? Or is this a common problem? Help!:confused:

So when you Log on to mog station what does it show on the active acct?

it says "Collector's Edition PS4"

OK it's on there try logging in on your PS4. If you have issues your may have to update registry on PS4.

The problem is when i log in on my ps4 and start up the game the whole registration doesn't work. It won't allow me to select the Collector's Edition and register it to my account. How do i update my registry?

Sec let me find it for you.


Go to setting on PS4 go to PSN go to Restore License.

Didn't work :/ same problem, won't allow me to select the product to register it.

Do you have to register it ? It's showing on Mogstation so it should be set. You are using the same PSN for PS3 and PS4 right? Your registration follows your PSN info not the PS3 system itself so you shouldn't have to register it when you change systems.


Is your sub up? Sorry I had to ask this has been the case before.

How would i register it? Isn't that just using the promo code and downloading the game client? and yes I'm using the same PSN from ps3. Does it matter I bought a Collector's Edition from psn but had it refunded?

Ok I think we are missing a step. You had the PS3 version when you selected upgrade to PS4 it should have given you a code to enter in PSN. Then when you upgraded to Collectors edition it should have given you another code to receive you in game items for the collectors edition but first you have to enter the 1st code for switching systems.


Mogstation should have given you a code and I believe they email it also.

I entered the code for the upgrade in psn to download the the game client. So i should have received another code for the Collector's Edition?

I received an email that confirmed i had purchased the Collector's Edition and it has an Inquiry Number but i don't think that's for registration.

I'm really at a lost to me it sounds like your subscription time is up and you need to resub for 30 more days or add a time card.

i went through my banking and my subscription had been renewed on the 7th of this month so it couldn't be that. I'll try calling Square Enix's support number, thanks for the help though!

I don't think you need to do anything or add any codes on psn to get the CE items if it shows up already on the mog station. It's been a while since I did the CE upgrade, but I think that's automatic. They should just be sent to you via moogle mail once you get your ps4 problems fixed and are able to log in.

well the thing is i can't even log in im still stuck on registering my account so i can play on my ps4. when you start up the client for the first time it asks for you to select a product and when i try to do that it won't let me select the collector's edition and that is the only option.

I wish I could remember what I did when I upgraded, (it was only like a month ago, bad memory I guess) but I definitely did not have this problem.

So tell me if this was what you did:

1) You followed these instructions and downloaded the client on your ps4:

Product Code Confirmation

The PlayStation®3 license registered to your service account has been upgraded to the PlayStation®4. Use the product code below to begin downloading FINAL FANTASY XIV: A Realm Reborn.


FINAL FANTASY XIV: A Realm Reborn PlayStation®4 Version (Upgrade) Product Code
* Only one product code can be applied to your service account.
* The product code will expire when the upgrade campaign ends on March 31, 2015.

XXXX－XXXX－XXXX


Please sign into the PlayStation®4 using the Sony Entertainment Network account you use for the PlayStation®3 version of FFXIV.
Promotion Codes can only be used once, so please note that it will not be possible to download FFXIV on another Sony Entertainment Network account in the event you download it to the incorrect Sony Entertainment Network account.

2) You then signed in on your ps4 and it asked you if you possessed a square enix account?


Edit: Is the client already downloaded to your ps4 or is it stuck on registration before the actual download?

yes i followed all of those steps and the client has been downloaded to my ps4. When i start up the client it asks if i possess a Square Enix account and then asks me to login. After i login is asks "Please Select the FINAL FANTASY XIV: A Realm Reborn product to be registered to your Square Enix account" and the only option for me is "FFXIV: A Realm Reborn - Collector's Edition PlayStation(R)4" but when i try to select that option (there's a bubble next to it where i click to select it) it doesn't select. No matter how many times i try to select it, it doesn't mark that i selected it and the only other option is to click "Next" and proceed to creating a new service account.


I just got a hold of someone on the support center and according to them i just had to create a new service account and then have them deactivate it so i could use my regular account (if that makes sense) everything should be solved now. thanks!

Glad you got it fixed! That sounded like a bizarre and frustrating problem. The worst kind.

That is really strange I wonder if the refund process caused it?

from your opening post, you did it completely wrong. you were not supposed to purchase the ps4 version. you should have gone to mog station and selected to upgrade to ps4 version.