Final Fantasy XIV Crashing Perpetually

Below is the problem.

Problem signature:
Problem Event Name: APPCRASH
Application Name: ffxivgame.exe
Application Version: 1.0.0.0
Application Timestamp: 4e49f09a
Fault Module Name: ffxivgame.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 4e49f09a
Exception Code: c0000005
Exception Offset: 005dcdd5
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

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Radeon ati card. 6870. 11.7 Catalyst drivers
12 mb dual channel ram
Sandy bridge i7 pentium processor 2600. 3.4 ghz

This problem crops up quite a bit. Usually the cause can be determined pretty easy, but we need your full setup. Use the FFXIVConfig program to copy your system specs to the clipboard and paste it here (there will be a lot of information, but its all helpful). Also, what are game settings at?

-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Service Pack 1 64bit (build 7601)
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz
Number of Processors Logical Core Count 8 Physical Core Count 4
BIOS Award Modular BIOS v6.00PG
Language English (Regional Setting: English)
Physical Memory 12271.430MB
Virtual Memory 2047.875MB
Page File 24541.055MB
Storage C:\ Hard Disk Drive Total Disk Space 97.656GB Free Disk Space 53.587GB
Storage E:\ Hard Disk Drive Total Disk Space 833.756GB Free Disk Space 809.757GB
Storage F:\ Hard Disk Drive Total Disk Space 931.511GB Free Disk Space 931.395GB
DirectX Version DirectX 11
Graphic Device(s) AMD Radeon HD 6800 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x6738)
+Maker Advanced Micro Devices, Inc.
+Video Memory 1004.289 MB
+Shared Video Memory 1783.715 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1091
+Driver Date 7/28/2011 4:39:14 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {0E5069CD-9DDC-4E7A-9DEC-02EE97FC3A4D}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6282
+Driver Language English
+Driver Date 1/4/2011 6:51:16 AM
Sound Device(s) Realtek Digital Output(Optical) (Realtek High Definition Audio)
+Device ID {0E6397E0-0352-41D4-BE13-16800549DEED}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6282
+Driver Language English
+Driver Date 1/4/2011 6:51:16 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {D1E76FE2-1313-4AD2-AEE6-AD55DD40E0DC}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.6282
+Driver Language English
+Driver Date 1/4/2011 6:51:16 AM
Sound Device(s) AMD HDMI Output (AMD High Definition Audio Device)
+Device ID {E2F4661A-6134-47D0-9AAA-05117A8EA0E9}
+Device Name AtihdW76.sys
+Driver Version 7.12.0000.7702
+Driver Language English
+Driver Date 6/6/2011 5:07:00 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 8 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {D8D93700-C5C8-11E0-8001444553540000}
+Name USB Receiver
+Notes Axis 0 Button 652 Field of View 0
Input Device(s) {D8D98520-C5C8-11E0-8002444553540000}
+Name USB Receiver
+Notes Axis 0 Button 3 Field of View 0
Input Device(s) {D8D98520-C5C8-11E0-8003444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {D8D98520-C5C8-11E0-8004444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {D8D9AC30-C5C8-11E0-8005444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {D8D9AC30-C5C8-11E0-8006444553540000}
+Name USB Receiver
+Notes Axis 0 Button 0 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

@BIOS
Ad-Aware
Adobe Flash Player 10 ActiveX
Adobe Flash Player 10 Plugin
Adobe Shockwave Player 11.5
AutoGreen B10.1021.1
CCC Help English
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Click to Call with Skype
DES 2.0
DFOLauncher
Digsby
DirectX 10 NE (New Edition)
Easy Tune 6 B10.1216.1
Eufloria v2.05
FINAL FANTASY XI
FINAL FANTASY XI: Chains of Promathia
FINAL FANTASY XI: Rise of the Zilart
FINAL FANTASY XI: Treasures of Aht Urhgan
FINAL FANTASY XI: Wings of the Goddess
FINAL FANTASY XIV
Fraps
Intel(R) Control Center
Intel(R) Management Engine Components
Java Auto Updater
Java(TM) 6 Update 26
Microsoft DirectX SDK (February 2010)
Microsoft DirectX SDK (June 2010)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
Mozilla Firefox 6.0 (x86 en-US)
Nexon Game Manager
ON_OFF Charge B11.0110.1
Pando Media Booster
PlayOnline Viewer & Tetra Master
Realtek Ethernet Controller Driver
Realtek High Definition Audio Driver
Renesas Electronics USB 3.0 Host Controller Driver
Security Update for Microsoft .NET Framework 4 Client Profile (KB2518870)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2539636)
Security Update for Microsoft .NET Framework 4 Extended (KB2416472)
Security Update for Microsoft .NET Framework 4 Extended (KB2487367)
Skype™ 5.5
Smart 6 B10.1221.1
Spybot - Search & Destroy
Update for Microsoft .NET Framework 4 Client Profile (KB2473228)
Yahoo! Detect


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\InstallShield\UpdateService\issch.exe 000008B0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000AEC
C:\Program Files (x86)\GIGABYTE\ET6\GUI.exe 00000A3C
C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe 00000904
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe 00000AD0
E:\Games\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000003F8


Game settings: (Have tried lowering all to minimal)
UPnP: Automatic
Devices: \\.\DISPLAY1
Display Mode: Windowed
Window Size: 1440x900
Multisampling: 8xQ MSAA
General Drawing Quality: 8 (Standard)
Background Drawing Quality: 3 (Standard)
Shadow Detail: High
Ambient Occlusion: Off
Depth of field: On
Disable cutscene effects: Off
Enable hardware mouse cursor: On
Texture Quality: High
Texture Filtering: High
Disable sound device: Off
Play sound when application is in background: Off
Use windows system font: Off

Nothing in particular is jumping out at me as being off. Are you using the most recent drivers for your video card? Or are you using old ones?

Yes, I am using the most recent drivers for the card. Went to the ATI website to download the most recent set of drivers/catalyst. Oddly enough it has no problem on my old account, but that one was within Nanawa mines. The other one (More current) was in a city.

im having the same problem consistently of late it used to happen earlier in the year and it stopped now the BSOD have started again. ill post some info which i took from bluescreenview.


dump file: 082011-37689-01.dmp
time: 20/08/2011 9:28:35 PM
bug string: PAGE_FAULT_IN_NONPAGED_AREA
parameter 1: 0x00000050
parameter 2: fffff881`884a055f
parameter 3: 00000000`00000000
parameter 4: fffff880`015dedd6
parameter 5: 00000000`00000005
cause by: Beep.SYS
address: Beep.SYS+86c3c55f
processor: x64
crash address: ntoskrnl.exe+7cc40
full path: C:\Windows\Minidump\082011-37689-01.dmp

please help if you need more info i can provide my video card is ati radeon hd 5570

Quote:

---

Originally Posted by MrCale

im having the same problem consistently of late it used to happen earlier in the year and it stopped now the BSOD have started again. ill post some info which i took from bluescreenview.


dump file: 082011-37689-01.dmp
time: 20/08/2011 9:28:35 PM
bug string: PAGE_FAULT_IN_NONPAGED_AREA
parameter 1: 0x00000050
parameter 2: fffff881`884a055f
parameter 3: 00000000`00000000
parameter 4: fffff880`015dedd6
parameter 5: 00000000`00000005
cause by: Beep.SYS
address: Beep.SYS+86c3c55f
processor: x64
crash address: ntoskrnl.exe+7cc40
full path: C:\Windows\Minidump\082011-37689-01.dmp

please help if you need more info i can provide my video card is ati radeon hd 5570

---

Tho i don't see that BSOD as any error i can remember what are your temp while running ffxiv?

PAGE_FAULT_IN_NONPAGED_AREA in basically a data loss that can't be repaired. It can be caused by the RAM, corrupted NTFS partition or broken hardware. Though beep.sys shouldn't even be active as it's the driver for the pc-speaker and not being used if a working soundcard is installed.
You sure your soundcard is working right? xD

Hmmm, no blue screen at all here. Just a game client crash.

im not sure, beep.sys is only the most recent crash ive had ill list all the other drivers

ntoskrnl.exe
nwifi.sys
tdx.sys
dxgmms1.sys
wmiacpi.sys
USBPORT.sys
dxgkrnl.sys
ndisuio.sys
kbdhid.sys

these plus a few more almost everytime its a different driver i have no idea whats going on and this is primarily when i start ffxiv otherwise the system runs fine.

Looks like a memory issue. Maybe the clock is too high or the timings or voltage too low. Some boards fail to recognize those settings correctly. Slightly wrong memory settings don't cause crashes at normal usage but only in stress situations(like ffxiv). Could also be the pagefile or a broken mainboard, but that's less probable.

thanks coldfire what can i use to tweak my memory settings is there a benchmark app to assess and tweak these settings?

You will probably have to go to the bios, decrease/increase the settings for ram and start ffxiv to see if it helped. No memory benchmark or testing tool is able to stress out the RAM like a 3d game. I would start with increasing the timings and voltage. Most DDR3 RAMs can take 1.6V easily. Would probably be best to check the manufacturers website for specifications.

thanks bro ill try that today

cant change any of the settings since its a hp machine and part of the bios is greyed out... figures any recommendations?

Send it to HP and tell them to fix it <.<