So here's what happened:
1. Bought the PC client and made a FF account and have been paying monthly since release
2. Wanted to try out the FF PS4 client on my new PS4, so I downloaded the trial version around Christmas
3. I had to make a new account, since I wasn't allowed to use my payed FF account with the trial PS4 client
4. I liked the controls on the PS4 so I bought the PS4 client as well (making this bold since I want to make sure it is understood that I now own a legal PS4 client as well)
5. I start the client which now says it's unlocked. I want to play on my payed acccount now
6. I cannot change my userid! When I click on the userid field, nothing happens.
Again, just to make sure: I have a payed account and I have bought the PS4 client. Now how do I get rid of that trial thing?
Change userid on PS4
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01-08-2015, 04:18 AMZaraarazChange userid on PS4
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01-08-2015, 05:55 AMEnthy
I have a similar problem.
My boyfriend and I both play on PC.
We bought a PS4 and linked the wrong account to it (we linked my account when we meant to link his. I only like playing on PC because of the graphic options not available on PS4 and I prefer PS3 controller over PS4 controller)
Now it seems the only way to "correct" this is to buy another PS4 client so my boyfriend will be able to play on PS4 even though I do not plan to ever play on PS4...
I can still play my character on PC, but it feels like a rip off to have to buy 2 PS4 clients when we only needed one for my boyfriends account. >:( -
01-08-2015, 06:32 AMZaraaraz
It's kind of ridiculous really. But I thought about just making a new PSN ID and link only FF to it. Bit of a nuisance to have 2 PSN ID though. But it's possible. Not my first choice though.
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01-09-2015, 03:48 AMSqua11_Leonhart
You know, all you had to do was connect the controller to pc and you would havem ore or less got the ps4 experience without making a trial account on the ps4.
hindsight, eh. -
01-09-2015, 09:20 AMZaraarazNot really. Sitting on the couch in front of a large TV is a very different experience.Quote:
Originally Posted by Squa11_Leonhart
Still waiting for a solution to my problem though. Nothing from customer support yet. -
01-10-2015, 10:45 AMSqua11_LeonhartYou know many people do this with their pc's right?Quote:
Originally Posted by Zaraaraz
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01-10-2015, 03:42 PMZaraaraz
*bumping thread for getting back on topic: solution or help for problem*
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01-13-2015, 10:42 AMpatseguin
I'm hoping for a solution also. I find it perplexing why SE would make it so you can't change the userid.
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01-13-2015, 11:18 AMEye_Gore
So is there a way to unlink your PC to PS accounts, create a PS account with the same PC user ID and then re-link the account. Sorry I only play on the PS so I don't know how the PC link thing works. Just a couple other points, don't worry too much about having another PS account, I have 5 of them, pretty common for people to have more than one. On another note, you can hook a PC to your TV, after all the flat screens today are nothing more than a large computer monitor anyways. My PC is hooked up to my 55 inch and looks great.
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01-13-2015, 12:16 PMpatseguin
Hmm maybe I'll try another PS account...
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01-13-2015, 12:32 PMpatseguin
Well that was no good. I made a new profile and now it won't let me play unless I buy the game again.
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01-13-2015, 04:51 PMZaraaraz
@Eye_Gore I'm still waiting for a mail from support. Been waiting for almost a week for a sign of life from them. I ordered some stuff in China on the same day. I got the message last Friday that it was shipped. I wonder what will get here to Europe faster: a package from China through mail (and customs), or a support e-mail from Square Enix.
If there's a solution or answer from support, ever, I will post it here. -
01-13-2015, 04:53 PMZaraaraz:/Quote:
Originally Posted by patseguin
Thanks for trying and reporting here. Saves me trouble. Still waiting for a mail from support... -
01-13-2015, 08:49 PMpatseguinNo problem. I spent all night trying to get the game playing on my PC account to no avail. It seems that SE have coded the game to link your userid to your PS account and there is no way to unlink it unless SE does it. I also read that SE can unlink it for you but it takes weeks. It's a shame that such a great game has such poor support.Quote:
Originally Posted by Zaraaraz
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01-14-2015, 01:32 AMZaraarazWhen I entered it said that the accounts were going to be linked and that it couldn't be UNlinked. It didn't state however WHICH accounts it would link. I wrongly assumed it would link the SE account to my personal PSN account which has PS Plus attached to it, and not on any other accounts on the PS4 console. It seems that the SE gets linked to your PS Plus account. Also, the fact that you can't unlink something, does not automatically mean you can't link a SECOND account to the console/PSN/PSPlus/or-whatever-the-hell-it-could-possibly-linked to.Quote:
Originally Posted by patseguin
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01-14-2015, 04:06 AMpatseguin
OK rather than wait 2 weeks for the email to go through, I contacted them via live chat and they deleted the extra userid and now when I launch the game on ps4 I can enter the correct one. Just FYI, live chat is WAY better than waiting on the phone.
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01-14-2015, 07:25 PMZaraaraz
I've had bad experiences with live chat for other services in the past, so I didn't even think about trying it. Going to go for it tonight, when they open up. How long was your wait?
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01-15-2015, 04:09 AMZaraarazWell, you had better luck then. I got some automated bot that just copied and pasted a wall of text on how to submit a special form. And then the connection was closed. The queue was 45 minutes btw. They could have mailed me the same same wall of text last week, really. But here it is:Quote:
Originally Posted by patseguin
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Unfortunately you have created a ticket in the wrong format to assist with this issue. You will
need to submit the correct form before we can further assist with this matter. Please follow the steps below.
1.visit the following URL: https://support.na.square-enix.com/c...382&la=1&dax=3
(This form can only be accessed through a computer browser. if you are using a smartphone, please use a
computer/laptop)
2. The "Terms" and "Enter Contact Details" fields will be displayed. Fill out all required fields and click "next"
(Please note that we are unable to provide assistance for this matter unless you agree to these terms.)
3. Confirm that the details were entered correctly and click "Next" then "Submit"
Additionally, in order to proceess this request, we will need you to contact us via live phone or chat support.
Chat Support <Toll Free>
To contact our Chat Support Team, please return to the SQUARE ENIX Support Center website and create a
new ticket for your issue. Select the "Chat Support" option, and this will connect you directly to an agent that
will be able to assist you.
Phone Support
To contact our Phone Support Team, please use the phone number listed below.
For faster service when calling, please make sure you have the following information:
- Ticket Number (located in the subject of this email)
SQUARE ENIX Support Center: (310) 846 - 0345*
* Please note that this is not a toll-free number. If you would like to contact us toll-free, please use our chat
service.
NOTE: Live service is available Monday through Friday, 9:00 - 18:00 (Pacific Time) (Excluding holidays)
If that link doesn't provide the correct ticket use this link: support.na.square-enix.com/faqarticle.php?id=5382&la=1&kid=68223
----------------------------------------------------------------------------------------------------------------------
The first link didn't work for me. The second one did. Accounts are still linked at this point.
To be continued... -
01-15-2015, 05:11 AMZaraaraz
Another 35 minutes, and I got this:
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Agent Melinda S: Hello and thank you for contacting SQUARE ENIX Customer Support. Just a few moments while I review your question, please.
Agent Melinda S: While I look over your ticket information, may I have your first name please?
You: XXXXX
Agent Melinda S: Hello L. May I have the SQUARE ENIX ID?
You: XXXXX
You: My PSN is XXXXXX and the one that is wrongly liniked is 'XXXXXX', if that helps
Agent Melinda S: Your account appears to be a European account. Unfortunately, this means you have contacted the incorrect branch for support. This is North American support, and we can only assist with North American accounts. We do not have access to view European accounts. There is more information on European supports hours of operation and information on how to contact them located at http://support.eu.square-enix.com/
You can also contact them via phone at +44 (0)870-600-0182.
-------------------------------------------------------------------
I feel like I'm on candid camera right now...The guy gave me the NA support specifically.
To be continued... -
01-15-2015, 06:04 PMZaraaraz
Great... On the EU site, the chat support doesn't work...I really don't know what's left to try now.
Where on earth do I get support in EU? Emails don't get answered, the chat function doesn't work and making phone calls from my country to the UK are too expensive. -
01-15-2015, 07:06 PMZaraaraz
Ok, I finally got it. These are the steps:
1. Search for 'unlink SEN' in the search. Choose "I registered my Sony Entertainment Network account to the wrong Square Enix ID." Direct link is: http://support.eu.square-enix.com/fa...la=2&kid=68223
Make sure that you are on the EU site and you don't accidentally get directed to the NA site.
2. You should see a page with instructions and a button 'Additional Assistance'. Read those well, and make sure you are logged in with the account you want to unlink.
3. Click on Additional Assistance. It's going to be filed under Account --> Account Cancellation. Make sure you provide with all the details described in the instruction page. Now choose Email support or Chat support. Choose chat support.
4. You will end up on a page with the ticket number. Bookmark the page to make sure. Reload the page. If nothing happens, wait 5 minutes and reload again. At some point the chat window comes up.
5. You will need to give all the account details again, and a reason why you want to have it unlinked.
6. You get told it's going to be escalated to head quarters (whatever that means) and you will be told you will be emailed about a decision.
That's where I am now. Waiting for email. But it feels a lot closer to a solution now. -
01-15-2015, 11:07 PMZaraaraz
Ok, I got a mail that they were 'delighted' to inform me that the unlinking was granted. I am delighted as well. Very much so. I just checked, and I can play on the PC and PS4! So following the steps in the post above is the way to go.
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01-16-2015, 04:15 AMRaphaelDDLCongrats. That was a lengthy issue.Quote:
Originally Posted by Zaraaraz
Nice of your part post the solution, other people might need in future.