I finally did the PS3 to PS4 upgrade and it's not working. When I launch the game it says "Cannont launch Final Fantasy XIV: A Realm Reborn. Please register the promotion code included with you package or download".
Not only do I not have a promotion code (SE only gave me the voucher code to download it from the PSN which I did) but it also doesn't even say where you'd be putting in this code.
Mog station acknowledge that I've done the upgrade, PSN says that I have fully downloaded the game and updates. What is going on?
A quick google search only shows this was a problem from the beta of the PS4 launch but it is definitely no longer in beta.
PS4 Upgrade
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12-06-2014, 12:58 AMLilRedAlchemistPS4 Upgrade
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12-06-2014, 01:22 AMWobble
Not sure if this thread will help.
http://forum.square-enix.com/ffxiv/t...em#post2029774
Or this?
http://forum.square-enix.com/ffxiv/t...em#post2026099 -
12-06-2014, 01:32 AMMogi
http://support.na.square-enix.com/fa...la=1&kid=68517 For me i transferred the ps3 ver to ps4 on my ps3 first then i got the code from the mog station and lala it worked maybe that link will help i hope
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12-06-2014, 01:35 AMJayCommonQuote:
Originally Posted by LilRedAlchemist
This is the promotional code it's talking about. When you upgrade to the PS4 it gives you the 12 digit code to download the client from PS Store. I remember this happening to a lot of people right when the upgrade first went active (which is when I upgraded back in February) so it's a bit cloudy in my memory banks, but I don't exactly remember how people remedied it because it didn't happen to me. I searched some old threads, and the only definitive fix I saw was someone was using the wrong PSN ID to try and play. So if you have multiple PSN accounts make sure you're on the right one!
Maybe use the advance search and search titles with "PS4 Upgrade" in it. I did that, but only went back about 6 months (not as far as Wobble's posts), but am at work so couldn't devote any more time to try and help. Hope you fix it OP! Game is amazing on PS4. -
12-06-2014, 01:45 AMCetra
Sign into Mog Station, scroll to the bottom. You'll see a "Uprade to PS4 Version" link. Click that to get the Upgrade Voucher Code. Then redeem that code on PSN.
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12-06-2014, 03:18 AMLilRedAlchemist
Thanks everyone. It turns out that I'm just super forgetful and apparently have 2 PSN accounts. I accidentally registers the code with the PSN account I didn't realize was the wrong one (or that I even had for that matter)
Thankfully I guess it seems the game is registered to my PS4 so I just made a "new" user with my real PSN account and it works now. Hopefully this won't become a problem later on but I'm sure with my luck it will be. -
12-06-2014, 07:21 PMLilRedAlchemist
Follow up question, does anyone know if I delete the user profile thats wrong (aka the email address I don't use) will my upgraded copy of ARR be gone as well? I don't want to accidentally add anything else to that account/user?
Also do you think I'd be able to contact sony and have them 1 get rid of that account as a whole and 2 transfer that game over to the right account?
The internet is a series of tubes!!! -
12-06-2014, 07:47 PMSaccharinCan't hurt to try. You're better doing it as soon as possible because if they can they might not do it for you 6 months down the line.Quote:
Originally Posted by LilRedAlchemist
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12-06-2014, 07:48 PMYurimiI would recommend contacting customer support so they can go through the hoops to link it to your proper account before doing anything like that, I believe they have a customer service area on their site specifically for that. Better safe than sorry.Quote:
Originally Posted by LilRedAlchemist
EDIT: found the link for you http://support.na.square-enix.com/fa...la=1&kid=68223
You could try contacting sony but I dont believe there is anything they can do I am fairly certain this would need to be solved via square enix account support -
12-06-2014, 08:29 PMSaccharinHe tired his SE account to the wrong PS account. That would be Sony he would have to contact.Quote:
Originally Posted by Yurimi
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12-06-2014, 10:22 PMYurimiI did some looking around before posting in this topic in regards to this and from everything I could find online Sony reps would say to contact SE.Quote:
Originally Posted by Saccharin
An example of someone who contacted sony about this issue and them stating they dont have access to SE accounts can be found here.
http://community.us.playstation.com/...1525351/page/2
The page I linked in my previous post leads to a form and is about an improperly linked SEID to the wrong Sony Network account
As far as I am aware SE would need to unlink the accounts on their end before anything could be done about this and it would be best to contact their support. -
12-06-2014, 11:49 PMMogiSadly yes Sony is not very good about helping but maybe SE can give you a new code if you tell them what happ but don't del your other psn if you do that it will block everything for the said account just for now like Yurimi says try asking SEQuote:
Originally Posted by Yurimi
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12-09-2014, 05:43 AMLilRedAlchemist
So nothing has been fixed, in fact its worst now than it was before. Sony totally and completely inept and useless and there is no way to call SE because the number listed gives me back a can not complete as dialed message. And none of their drop down menus are the problem that I'm having.
I'm so mad. I went from having a game that worked and I could play to now it's asking me to repurchase it because Sony is completely stupid and ruined it. Everyone seems to acknowledge I've done the PS4 upgrade yet now I can't even play it. -
12-09-2014, 07:43 AMYurimiTo be fair I have never had an issue with sony support as far as I am aware SE is the one who ties the game directly to the the PSN account and they not sony are the ones who have to unlink it. For SE support in the A Realm Reborn support area here:https://support.na.square-enix.com/c...p?id=5382&la=1 choose accounts/ID then select registration code, type anything for the reason like wrong PSN. After that click next.Quote:
Originally Posted by LilRedAlchemist
It will ask you to log in do so.
It will then ask for your prefered method of contact, proceed with your choice fill out the form then use the method of contact that they supply the information to. Outside of that I dont think anything can be done. -
12-09-2014, 08:04 PMLilRedAlchemistThanks for the SE contact I sent them an email and heres to hoping they can help.Quote:
Originally Posted by Yurimi
I'm mad at Sony because I don't understand how they let me upgrade a game that according to their own purchase history for my incorrect account I never bought to begin with. Because the PS4 upgrade as far as they can tell isn't a "purchase". I have no receipt or transaction number from the PSN store were I put in the voucher code. Like do they let people buy DLC for games they don't have? Then I'm equally mad that the support person I spoke on chat with swore up and down that deleting the psn user from my PS4 would solve this problem when it most difficulty did not.