Computer Shut down "Help Please"

So i build a new PC for my GF and while playing FFXIV the computer shut down. I did a stress test on it and did not shut down. CPU temp goes up to 52C max load but when stressing out FPU it goes up to 62C.

The video card she using is the old one i was and the temp goes from 70-81c which was fine when i was using and playing ffxiv for hours on end.

When playing FFXIV the Fan shut down and PC lock up the light are still on but i have to turn it off from the PSU and turn it back on few time for the CPU fan to turn back on. I never had this type of issue it does not seem like overheating issue but who knows anyone can help me out?

Also it seem to only happen in FFXIV while playing wow at full setting and around the same temp noting happens.

Computer specs? Use the FFXIV Config tool. There will be an option copy the information to the clipboard. Paste it all here, in its entirety. We'll see if there is anything that stands out as known issues with FF14.

Quote:

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Originally Posted by origamikitsune

Computer specs? Use the FFXIV Config tool. There will be an option copy the information to the clipboard. Paste it all here, in its entirety. We'll see if there is anything that stands out as known issues with FF14.

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The video card is the same i use for 1year playing BETA1 too just a month ago that i got myself a new video card.

I did update the bios and also just put the new mobo with the old Window 7 still on it. You think that could be the issue? should i try and restart window 7 for the new mobo?



-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 64bit (build 7600)
Processor AMD Phenom(tm) II X4 925 Processor
Number of Processors Logical Core Count 4 Physical Core Count 4
BIOS Default System BIOS
Language English (Regional Setting: English)
Physical Memory 4095.305MB
Virtual Memory 2047.875MB
Page File 8188.754MB
Storage C:\ Hard Disk Drive Total Disk Space 596.162GB Free Disk Space 337.966GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 3800 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x9501)
+Maker ATI Technologies Inc.
+Video Memory 505.992 MB
+Shared Video Memory 1791.652 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1280 x 1024 (32 bit) (70Hz)
+Driver aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1086
+Driver Date 7/7/2011 11:28:26 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (VIA High Definition Audio)
+Device ID {0F87F522-B033-48F5-B638-DDCADC5C3880}
+Device Name viahduaa.sys
+Driver Version 6.00.0001.7500
+Driver Language English
+Driver Date 9/17/2009 7:04:18 PM
Sound Device(s) SPDIF Interface (TX0) (VIA High Definition Audio)
+Device ID {DACEBB91-A8FF-417D-90C1-C7612137BE29}
+Device Name viahduaa.sys
+Driver Version 6.00.0001.7500
+Driver Language English
+Driver Date 9/17/2009 7:04:18 PM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

AIDA64 Business Edition
AMD:CCC-AEMCapturingWindow
Computer Shut down "Help Please" - Google Chrome
VIA HD Audio Deck


-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

7-Zip 9.20
AMD VISION Engine Control Center
ASRock InstantBoot v1.23
Adobe Flash Player 10 Plugin
Alien Swarm
CCC Help English
Capsule
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
Conduit Engine
FINAL FANTASY XIV
Facetheme
FileServe Manager 1.0.0.3024
Java Auto Updater
Java(TM) 6 Update 26
MSI Afterburner 2.1.0
Microsoft Silverlight
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
Microsoft WSE 3.0 Runtime
Mozilla Firefox 5.0.1 (x86 en-US)
NVIDIA 3D Vision Controller Driver
NVIDIA PhysX
NVIDIA Stereoscopic 3D Driver
Platform
PowerISO
RingtoneJunkiez Desktop
Spiral Knights
StartNow Toolbar 2.0
Steam
StepMania 3.9b (remove only)
Team Fortress 2
The Sims™ 3
The Sims™ 3 Ambitions
The Sims™ 3 Fast Lane Stuff
The Sims™ 3 Generations
The Sims™ 3 High-End Loft Stuff
The Sims™ 3 Late Night
The Sims™ 3 World Adventures
VIA Platform Device Manager
WinRAR 4.01 (32-bit)
World of Warcraft
uTorrentBar Toolbar
µTorrent


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 00000AA8
C:\Program Files (x86)\MSI Afterburner\Bundle\OSDServer\RTSS.exe 00000968
C:\Program Files (x86)\MSI Afterburner\MSIAfterburner.exe 0000095C
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000005AC
C:\Program Files (x86)\uTorrent\uTorrent.exe 00000A2C
C:\Users\Saydi Ramos\AppData\Local\Google\Chrome\Application\chrome.exe 00000874
C:\Users\Saydi Ramos\Desktop\AIDA64\AIDA64.Business.Edition.v1.20.1150.Final.Incl.Keymaker-CRD\aida64.exe 00000F20
C:\Windows\SysWOW64\rundll32.exe 00000D04

Ok, not sure how much know, or what you already looked for. So basics, just to be sure bases are covered; Latest video drivers? Overclocking turned off? The wattage in the new system's PSU is enough to handle the video card? Make sure you aren't running any windower software and does the problem happen in full screen mode as well as windowed mode?

Quote:

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Originally Posted by origamikitsune

Ok, not sure how much know, or what you already looked for. So basics, just to be sure bases are covered; Latest video drivers? Overclocking turned off? The wattage in the new system's PSU is enough to handle the video card? Make sure you aren't running any windower software and does the problem happen in full screen mode as well as windowed mode?

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The PSU is 450W the video card is a 3780AMD The CPU is a 94w Right now i'm playing in Full screen mode and i have 11.7 which is the new one going to try out the old one and try windower.

When i got the new mobo few days ago i left the old window 7 that i had in the HDD from other Mobo. Do you think this could be the issue?

What happen is Computer Lock up the CPU fan is off but the light are still on and no display is showing i have to turn off the PSU from the switch in the back and turn it back on so the CPU fan would power back up. I try WoW seeing that the only game i can try out ATM but it run fine with the same Temp.

There no Overclocking in this PC

How old is the PSU? Sense you swapped motherboards it could very well be that as a solid issue. Let us try and exhaust every way first before you jump to wiping out windows.

Do you have any way to watch your temps as you play?

Quote:

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Originally Posted by Exander

How old is the PSU?

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It's a new PSU

Here what am seeing the Video card is going up to 85-88C which never happen before i think SE did something with the patch or maybe my gf case just not cooling the system good enough.

The 450w power supply gives me some pause; in theory it is enough - depending on what other things you have in your computer, but I rarely recommend less than 550, especially for game like 14 that pushes all your components to their max. What was the PSU wattage in the old system? If its higher than the 450, I would suspect that as a possible culprit. Usually when you have to hard-switch the computer its because of a power issue or a heating issue (power issue could be a short somewhere, or a lack of power).

In most cases, swapping the hard drive shouldn't matter. The system is supposed to just stop using the old drivers, and start using the new ones. It -is- possible that it got muddled up though, and if the time it takes to reinstall windows and FF14 isn't too much, it certainly wouldn't hurt to try - especially because it could clear up any number of issues that could cause that sort of problem. Up to you if you want to try that or not (I will say, however, that having just reinstalled windows and FF two nights ago, I noticed a HUGE speed increase playing the game; cluttered HD makes for slow game play because how it loads the models).

Don't understand why my Video card is going 80-88C now when it was fine before when i was using it. When it was on my computer case it was 70-80C but i did see it around 80-85 before 1.17 patch. I'm getting a FPS of 60fps outside without issue on the setting i'm using right now.

going to try and lower the Setting to see if that help.

Have you taken the gpu out and cleaned the dust out recently?

my 560 GTX Ti never breaks above 75'C with fan @ 80% than again, it does have the Vapor chamber as well as the fact the fans spinning around 3k RPM. However, I do maintenance weekly to once every 2 weeks.

Lowering settings might help. Also, x2 AA seems to perform better than no AA. Make sure your general draw quality is not set above 8. Also, there are a few threads in here that point out optimizations for ATI cards that you can make in the Catalyst Control Panel. I have nVidia, so I can't say what the ATI tweaks are off the top of my head.

As for the card getting hotter, its a different computer, with different air flow. Perhaps smaller fans, or even older fans that just don't spin as fast because barrings are a little worn. Could be any number of things. Even a slightly different processor within the same line of processors can change the ambient heat enough to see a noticeable increase in temperature.

Quote:

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Originally Posted by Exander

Have you taken the gpu out and cleaned the dust out recently?

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Yep i just lower the setting and it was at 80C when the PC shut down. The PSU fan is blowing out hot air don't know how hot but noting like the one in my case.

Starting to think it's the mobo or PSU i'm going to take out my PSU from my computer and try it and see if it shut down if so then i'll have to buy a better PSU. FFXIV costing me a lot just to run on med setting -.- i hope they fix this issue where everything run at high for no reason at least ffxi for 6years never give me issue.

@Exander: i clean it before putting it my gf PC i clan my system every 1month and half or so so i can stay below the temp i like.

@origamikitsune I have everything on standard beside shadows which is low i don't even have any of the system within ffxiv on.

I do have AA off but i thought having it higher would run the Video card harder?

Normally it does, however many many people have reported that 2x AA can improves system performance overall. I suspect this is because with AA off, the software still does some sort of processing to make things look nicer, but with 2x it is shunted to the GPU and off the CPU. This is just a guess though, and does not necessarily apply to your system (although, I've said that before only to find that odd fixes like that work to solve issue that make no sense, so who knows!)

I notice that you have the nVidia 3D drivers installed as well. Is that normal for an ATI card? Not an expert on ATI stuff, but I don't recall them licensing nVidia's 3D technology (though I could be wrong). It is possible you are getting some sort of driver conflict.

Quote:

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Originally Posted by origamikitsune

Normally it does, however many many people have reported that 2x AA can improves system performance overall. I suspect this is because with AA off, the software still does some sort of processing to make things look nicer, but with 2x it is shunted to the GPU and off the CPU. This is just a guess though, and does not necessarily apply to your system (although, I've said that before only to find that odd fixes like that work to solve issue that make no sense, so who knows!)

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Ok it happen again but this time while playing WoW GPU Temp at 75C All the part are new beside the video card which work fine on my computer. The mobo is only a few days old and i did not have this issue with the older Mobo it was running ffxiv fine without issue with the same CPU,HDD,PSU just the mobo that i change.

Starting to think the mobo is DoA

@origamikitsune i had that on the old system which use nVidia's but that not a issue becuase i took off nVidia's divers only a few is on.

but i jsut had the same issue while playing wow it shut down at 75C GPU and CPU was ok temp also.
starting to think the mobo could be DoA.

Taking off AA lowers the usage of video ram. If i kick the AA to x16 my 560 GTX Ti with everything maxed (Besides Ambient occlusion off sense its broken) kicks the video ram past 1GB.

Could be a number of things, could be related to drivers. Could be related to the GPU drawing more power than the PSU Supplies. Could be the fact you replaced the motherboard with another.

Remove ANY nVidia drivers. ATi doesn't use them. Did u have a nVidia card before this AMD?

Quote:

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Originally Posted by Exander

Taking off AA lowers the usage of video ram. If i kick the AA to x16 my 560 GTX Ti with everything maxed (Besides Ambient occlusion off sense its broken) kicks the video ram past 1GB.

Could be a number of things, could be related to drivers. Could be related to the GPU drawing more power than the PSU Supplies. Could be the fact you replaced the motherboard with another.

Remove ANY nVidia drivers. ATi doesn't use them. Did u have a nVidia card before this AMD?

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I'm using the same system i had before the only thing i change was the Mobo and now using the my old video card for this system for my GF. there no BSOD or anything just the fan shut down and there no display but the PC lights are still running.

I'm going to try out my PSU on it and see if that the issue this PSU is only 50w less then what i use when i first got my video card.

My PSU is 550W i did use a 500w before that with the video card 3870 without issue. i guess maybe 450w is not strong enough but i'm getting issue with playing ffxiv / wow

Uninstall those nVidia 3D drivers; those really could be causing conflicts. Plus, its an easy thing to test before tearing apart the computer to test a different PSU.

Done still same issue last thing to check is the PSU but still having issue with GPU also going 80c+ can a low PSU not giving it enough power make the video card overheat?

In and of itself? I don't think so. However, if you are drawing too much power, fans might be slowing down. Or, if you have an active power system (which is turned on by default in Windows 7), then as temperature increases, fan speed increases, drawing more power (possibly overloading the PSU). The hotter temp could simply be that the airflow in that computer isn't as good as the old one.

This is a known bug for many, it has happened on two of my computers (to often) and a few of my friends. Odd they havent fixed it yet, as it is from beta. Best tip I can give: If it goes black, wait at least 15-30 min till next time you start playing, else the bug will occur more often. (It havent happened on my new computer yet though :))

The CPU fan does go up to 4900RPM

Full load
CPU CORE 1.287v
+3.3v 3.520v
+5v 5.160v
+12v 11.035v
+5v standby 5.261v

Doing noting
CPU core 1.287v
+3.3v 3.664v
+5v 5.160v
+12v 11.088v
+5v stand by 5.261v

So it does not seem like it going up by much the video card fan does go up but that was the same speed in the old case.

Can the PSU make the system shut down like the fan stop working no display but the light on the computer case still on?

The last thing i have to try is putting on my PSU on my computer case which is a 550W psu and give more power running a 450gt without issue.


@Medura it's not that bug because it happen while playing WoW tho the video card never went more then 70-75C i try out wow seeing how that the only game i can try out on this PC atm.

Also a note it can be on all day long as soon i play games it could shut down within 10-1hour of game play. When i put my hand where the air blow out for the PSU is pretty hot air.

The 12V rail seems to be way out of spec on that power supply, which would explain why you see a shutdown when you put any stress on the system.

Exchanging the motherboard but keeping the HDD with system intact is not advisable, and if you do, you should run a repair option to get the correct drivers installed.

Also, clean out any old graphics related drivers and reinstall the newest driverset.

Quote:

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Originally Posted by Loth

The 12V rail seems to be way out of spec on that power supply, which would explain why you see a shutdown when you put any stress on the system.

Exchanging the motherboard but keeping the HDD with system intact is not advisable, and if you do, you should run a repair option to get the correct drivers installed.

Also, clean out any old graphics related drivers and reinstall the newest driverset.

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Trying with my good PSU

CPU CORE 1.287v
+3.3v 3.632
+5v 5.160VV
+12v 10.613
+5v standby 5.212V

While playing FFXIV

It seem i found out what was wrong One of the pin for the PSU for the 20pin it's burn like a smokey yellow color and even have a small dot burn hole not very deep but it's there.

Pretty much this is how it look

http://www.goeaston.net/~bowsertb/pics/Burned-ATX.JPG

Tho mine is clear plastic so it not that yellow but still

Which just happen to be the +12v pin which is burn :) i guess i found out what it was. I was trying out my psu on the computer play ffxiv for 30min no issue when i went back to plug in the psu to my system to see if it would shut down when seeing the 20pin i found out the +12v pin was burn i guess i'll have to buy a new PSU it was a cheap one that came with the computer case so i knew it was going to die within 1-6month. i guess it only last about 1 and half months lol.


@Loth: Thank you it seem your right :) +12v pin was off due to it being burn.

quick question so send back my mobo and get a new one? or just need a new PSU been trying mine and it staying at +12v 10.613-10.812.