Brynhildr Down

Reading over the posts it looks as if all servers are crashing. Any timeline on when they will be back up?

I dont know if this helps, but it looks as if it is a isolated problem in Canada!! hey go figure.. put your servers in the US and pay a little more for better climate that doesnt have so much snow this time of year!!

Tracing route to 199.91.189.46 over a maximum of 30 hops

1 1 ms <1 ms <1 ms 192.168.100.185
2 9 ms 8 ms 7 ms 10.188.80.1
3 11 ms 11 ms 11 ms 172.30.76.177
4 13 ms 12 ms 11 ms 172.30.32.65
5 26 ms 28 ms 26 ms cr2.nwrla.ip.att.net [12.123.153.126]
6 27 ms 23 ms 28 ms cr2.nwrla.ip.att.net [12.123.153.126]
7 26 ms 26 ms 28 ms cr1.attga.ip.att.net [12.122.2.145]
8 29 ms 28 ms 25 ms 12.122.141.233
9 * * * Request timed out.
10 * * 48 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

11 49 ms 49 ms 49 ms ae-11-11.car2.Montreal2.Level3.net [4.69.141.1]

12 49 ms 49 ms 49 ms ORMUCO-COMM.car2.Montreal2.Level3.net [4.59.178.
74]
13 * * * Request timed out.
14 129 ms * * 192.34.76.2
15 * * * Request timed out.
16 124 ms * 132 ms 199.91.189.46

Trace complete.

this is a /tracert to our servers ip.. and it all goes to crap in Canada!!

I was able to get back in thankfully. I still say stop taking the cheap road and put the NA servers in the US.. I know that is all it is.. it was cheaper to host them in Canada.. Nothing against Canada, but hey snow and cable lines dont like each other very much :)

And we are down again.. ya.. too much of this and I want extra days for free!! well super garbage tonight. not to concerned though.. My suppose to be shiva ex farm group in fact was still a learning group.. I guess its time for bed.

It's an online game, as annoying as it is when it happens, it does happen. No need to give out free days for something like this.

speak for yourself, it was their decision to put these servers in Canada to save on the hosting cost and have subpar servers.. I know what i speak of.. hosting in the US cost more.. its a simple numbers game for revenue.. so yes. I want free days if I am unable to play for a few days because they cant spend some of their millions to put them where they are stable.

I have played for a over a year and some months, look to the left see that Aug 2013.. this isnt a new problem, but one that keeps coming back..

Maybe not, but they need to put the screws to their hosting service.

Want all you like, it won't do you any good lol. Just understand that every online game out there has done and gone through this more than once.

how many people actually know the story behind SE and how they never expected FFXIV to amount to anything.. I started back playing when 2.0 was released.. They had to stop the sale of this game cause of the overwhelming player base they obtained.. yes that popular.. but they went with Canada of all places for NA/EU servers. now while this has only small problems for NA player, imagine the lag the EU players deal with.. especially if you are lets say Australian.. anyways.. goodnight maybe.. we shall see :)

and in case yuo are wondering, they have given free days in the past for this same stuff.

Quote:

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Originally Posted by Schizoid

and in case yuo are wondering, they have given free days in the past for this same stuff.

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Sure, but this is 100% not Square Enix's fault. This is a routing issue to Montreal through Level 3 Communications.

People who want to complain need to complain to Level 3, not Square. Square isn't going to give us any compensation because this is not their issue. Why should they have to "pay out of pocket" to us when nothing is their fault?

Its their fault the servers are in CANADA!!!

Yes, it's their fault that they are hosted in one of the data center meccas of the entire freakin' world! How dare they go some place with the infrastructure to support their needs (most of the time, anyway) that isn't the USA!

Trust me, given the issues, and the fact that L3 covers a number of American datacenters as well, this would be just as likely to be happening right now if the servers were hosted in the US.

Companies aren't choosing Montreal for datacenters just because it's cheaper. It's very quickly becoming one of the top places in all of North America, and to some extent the world (barring physical location issues like latency), because it has the infrastructure that customers demand and the people and policies to make and let it happen. The issue here isn't that SE cheaped out on a few servers, it's that the data center they are undoubtedly colocated in gets service through Level 3, which is known for having a number of very serious issues when it comes to peering agreements and general competence. This is where almost every network-related issue (that isn't entirely user-side) has been coming from lately. Level3 serves so many data centers that the odds of this happening in the USA are *just* as bad.

Dear Players,

We would like to you inform you that this matter has been brought to our attention, and is already being addressed at this time. Should you wish to keep informed, you may view updates at:

http://forum.square-enix.com/ffxiv/t...-16-Nov.-17%29

In order for us to better address our customers, we are consolidating all concerns on this matter into one thread. Should you wish to contribute feedback on this matter, you may do so at:

http://forum.square-enix.com/ffxiv/t...4375-Lag-Spike

All other threads regarding this matter will be closed.

Thank you for your patience and cooperation!