Moggle suit - Never received email!

Hello, my friend and I attended the Fan Fest together. I purchased both of our tickets but to date i haven't received an email with our codes, I know may members have already gotten them. Please assist!

Solved! Thank's SE <3

I went to fanfest and bought the tickets for my wife, friend, and myself. Also bought the stream later to see the parts we missed due to having to leave early on Sunday. To date, none of us have received emails with codes and have all checked our spam folders constantly. Who do I need to contact for assistance?

They were due to be released the day after the Japan Fanfest, so tomorrow or Monday.

Quote:

---

Originally Posted by lynk1531

I went to fanfest and bought the tickets for my wife, friend, and myself. Also bought the stream later to see the parts we missed due to having to leave early on Sunday. To date, none of us have received emails with codes and have all checked our spam folders constantly. Who do I need to contact for assistance?

---

Please contact the North American Support Center and let them know your information and they'll be able to assist you.

Quote:

---

Originally Posted by lynk1531

I went to fanfest and bought the tickets for my wife, friend, and myself. Also bought the stream later to see the parts we missed due to having to leave early on Sunday. To date, none of us have received emails with codes and have all checked our spam folders constantly. Who do I need to contact for assistance?

---

Twitch code should be in your twitch message box, niconico codes will be sent to your email in 5 days.

Quote:

---

Originally Posted by Erendis

niconico codes will be sent to your email in 5 days.

---

Thank you, that niconico info was lost in translation I guess.

Greetings,

Quote:

---

Originally Posted by niwaar

Thank you, that niconico info was lost in translation I guess.

---

That information can be found on the live stream announcement on Lodestone:

Quote:

---

Regarding bonus code delivery
If you purchase the premium stream by December 21, 2014, codes will be delivered 5 days after the stream has ended. For players who have purchased the ticket with timeshift, we will be sending out a batch of codes once every week.

---

I bought my NicoNico stuff back on Dec. 15 and its now been 7 days since the live streams not the 5 days mentioned on the loadstone announcement and I still have not seen my code. I have double-checked my information on NicoNico's site and I even check the spam folder to make sure its not been re-routed.

Quote:

---

Originally Posted by Bayohne

Greetings,
That information can be found on the live stream announcement on Lodestone:

---

Ok so... It is now December 29th, 2014. I purchased and watched the Nico stream live on the 19th. So by that math... I should have received the code before the 27th. Did these go out and my code lost in the system?

still waiting for the Japanese Fan fest code :(

Still waiting for this also. There seems to be a lot of us.

still waiting for the Japanese Fan fest code

Same problem here, I purchased the niconico premium stream and am still waiting for the moogle outfit code.

Same issues Here. I have yet to receive my code. I purchased the points + premium on the 19th.

Yeah I haven't received mine too and sent a post to the NA Community Team, but have yet to receive a response from that too.
I am speculating all the staff are taking a break for the New Year holiday season....

I bought the fanfest ticket on the 19th and still haven't received my code. Is Nico broken?

Same here, purchased on the 20th (nico's English stream), no code yet. =(

Edit:
It seems like those who bought the Japanese stream got their codes, and those of us who bought the English stream aren't getting them. Is there a way for SE to look into this? Feels like for some reason the English stream might've not been included in the code promotion.

I went to Fan Fest in Vegas and I still haven't received a code to get the suit either - my husband and all our friends have it.

Please send me a code :D

Quote:

---

Originally Posted by Bimi

Same here, purchased on the 20th (nico's English stream), no code yet. =(

Edit:
It seems like those who bought the Japanese stream got their codes, and those of us who bought the English stream aren't getting them. Is there a way for SE to look into this? Feels like for some reason the English stream might've not been included in the code promotion.

---

If this is true. Someone has some explaining to do. Since it was promoted under the english stream also and on the news post as we purchased a net ticket.

Anyone else got any replies back from NicoNico yet? Still waiting for my ticket to be answered.

Been waiting like everybody else for my promo code, I've heard nothing still.

What's going on?

Still have not received my mog suit. I got the premium stream through NicoNico (not a simple task i assure you) and while I didnt do it for the attire, It would be nice to get it. I loved the live stream and it felt like money well spent. Anyone have word on this yet?

Hey guys!
Just 5min ago I emailed niconico & they responded that they were still preparing the codes in batches. But anyway within another minute, I received my redemption code! :)
So be patient I guess....or drop niconico another feeddback. *and yes I bought the English stream.

so i never received (or misplaced) my moogle suit code from twitch - messages are empty. i've sent them a support ticket that has got no word in a month. is there any other option for me or am i a lalafell without a suit :(


edit: twitch had an issue and sorted it out for me!

Necroing this thread since they posted today about the ability to still purchase and receive the moogle suit until the 31st, did so through niconico, and have not received anything as of yet. Anybody else having the same issue and/or know of a way to fix?

Quote:

---

Originally Posted by Furia

Necroing this thread since they posted today about the ability to still purchase and receive the moogle suit until the 31st, did so through niconico, and have not received anything as of yet. Anybody else having the same issue and/or know of a way to fix?

---

I also purchased it today and I've yet to receive the item code. My only hope and guess is that they'll be sending them out soon enough, though I'd appreciate any help with this matter.

Quote:

---

Originally Posted by Cygnini

I also purchased it today and I've yet to receive the item code. My only hope and guess is that they'll be sending them out soon enough, though I'd appreciate any help with this matter.

---

I sent a couple inquiries to customer support over the course of the day, yet to hear anything. Hoping to either hear from them, or perhaps a community rep here on what the issue might be. Hopefully will hear something by tomorrow!

Still nothing so far.

I purchased the the Nico Nico stream 2 days ago after seeing the lodestone post about it ending soon and have heard nothing as well. Just wondering if anyone received their email yet?

Quote:

---

Originally Posted by Eight

I purchased the the Nico Nico stream 2 days ago after seeing the lodestone post about it ending soon and have heard nothing as well. Just wondering if anyone received their email yet?

---

No luck as of yet.

Edit: Got two of my codes today, so hopefully everyone else will as well.

I got my code today as well.

It's been over a week and I have yet to receive my code :/ Hopefully I get it soon.