FFXIV crash/stop responding on exit

Printable View

10-16-2014, 12:59 AM
Warlyx

FFXIV crash/stop responding on exit

started happening 1 week ago aprox ~ everytime i exit the game , i get an error , FFXIV stopped working , searching for solution blablaba...

Nothing gamebreaking but wondering if Im the only one on this?
10-16-2014, 01:48 AM
duvvvv

you are not alone sir.
it doesn't happen to me all the time, but I've noticed this happens more when I'm launching the game from steam. but yeah, it started happening to me last week.
at first I thought maybe because I did a clean reinstall (inc windows) and my prev config was gone, maybe it's a launcher thing?
10-16-2014, 04:27 PM
Squa11_Leonhart

the steam overlay can cause issues with games utilising launchers, its usually an issue best reported to valve since the issue is in their court to resolve.
10-16-2014, 05:59 PM
Xine

I don't even use steam and I've been seeing the same issue recently, it actually started after their previous "hot fixes" patch they did before the one that didn't happen tonight that was supposed to. While not game breaking, its extremely irritating having the game crash as I'm loading into dungeons and trying to farm trials for nexus lights. Also, fix the 20 minute timer for the game to kick us off the game when we get 90k errors, that ate up a majority of my coil group's time the other night....
10-16-2014, 06:06 PM
Squa11_Leonhart

what module does the crash window say the crash occured in?
10-17-2014, 03:34 AM
Xine

"Final Fantasy XIV: A Realm Reborn has encountered and error and needs to close." that's literally all it says.
10-17-2014, 05:14 AM
duvvvv

maybe this is a windows 8.1 thing though? I have been launching the game directly through the launcher instead of steam and so far no error message.
10-17-2014, 08:06 AM
Xine

Windows 8 here, refuse to upgrade to 8.1 and have to get all my damned drivers redownloaded and working again. The crashing is rare but it was quite active yesterday (3 or 4 times yesterday, not once yet today *knocks on wood*). But if you're going to mention that I guess I should also mention I load the game through WTFast since my connection can be crap and useless, however I've been doing that for the past few months without an issue until a few days ago.
10-18-2014, 06:50 PM
Xine

So yea, game crashed twice as I hit enter to go inside my personal house last night, I wasnt even online for more than 30 seconds as I turned my camera around and clicked on the entrance to go inside, the second the screen went black to start the loading for the next area the game just decided to crash. This has been happening very frequently and its just beginning to get to the point where I'm not going to bother anymore if it keeps it up. I filtered some graphics, ran a virus and malware scan (turned up nothing), updated my computer including graphics driver, same problem keeps occurring; hell I even restarted my router/modem and my computer and I keep getting this lately.
10-18-2014, 07:20 PM
Squa11_Leonhart

Quote:

Originally Posted by Xine

So yea, game crashed twice as I hit enter to go inside my personal house last night, I wasnt even online for more than 30 seconds as I turned my camera around and clicked on the entrance to go inside, the second the screen went black to start the loading for the next area the game just decided to crash. This has been happening very frequently and its just beginning to get to the point where I'm not going to bother anymore if it keeps it up. I filtered some graphics, ran a virus and malware scan (turned up nothing), updated my computer including graphics driver, same problem keeps occurring; hell I even restarted my router/modem and my computer and I keep getting this lately.

I highly doubt its the game at all, everyone would experience it if it was. Rather things like this can be caused by a number of issues, especially where some run at start applications load themselves into every opened process.

knowing more about your system would help of course, so could you post a system information dump from the launchers config screen and paste it into [code][./code] blocks.
10-19-2014, 01:06 AM
Eunys

Below is the Error that happens when logging out of the game on Windows 7.

********************
********************
Source
FINAL FANTASY XIV: A Realm Reborn

Summary
Stopped working

Date
‎10/‎18/‎2014 12:00 PM

Status
Report sent

Description
Faulting Application Path: D:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: ffxiv.exe
Application Version: 1.0.0.0
Application Timestamp: 542df03b
Fault Module Name: ffxiv.exe
Fault Module Version: 1.0.0.0
Fault Module Timestamp: 542df03b
Exception Code: c0000005
Exception Offset: 00017330
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
10-19-2014, 02:25 AM
Squa11_Leonhart

Access violation, so something is corrupting or deallocating memory within the FFXIV process.

As said, more information about the running system environment will be required.
10-19-2014, 02:29 AM
Xine

Quote:

Originally Posted by Squa11_Leonhart

I highly doubt its the game at all, everyone would experience it if it was. Rather things like this can be caused by a number of issues, especially where some run at start applications load themselves into every opened process.

knowing more about your system would help of course, so could you post a system information dump from the launchers config screen and paste it into [code][./code] blocks.

from the ffxivsysinfo application in the FFXIV-ARR/boot folder?
10-19-2014, 03:57 PM
Squa11_Leonhart

yes, the launcher runs that on the config screen, either way works.
10-20-2014, 12:20 PM
Xine

How it appears in the window below.

Code:

-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=- MyDocument C:\Users\Robert\Documents FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2 ProxyEnable 0 ProxyServer unspecified ProxyOverride unspecified -=-=-=-=-=-=- System Information -=-=-=-=-=-=- SYSTEM_OS Windows 8 64-bit (6.2, Build 9200) (9200.win8_gdr.140502-1507) SYSTEM_CPU Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHz SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4 SYSTEM_BIOS A06 SYSTEM_LANGUAGE English (Regional Setting: English) SYSTEM_MEMORY 8073.020MB SYSTEM_VIRTUAL_MEMORY 2047.875MB SYSTEM_PAGE_FILE 9481.020MB SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 687.766GB SYSTEM_FREEDISC_SPACE 628.825GB SYSTEM_DIRECTX_VERSION DirectX 11 SYSTEM_GRAPHICS Intel(R) HD Graphics 4600 SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1 SYSTEM_GRAPHICS_CHIP Intel(R) HD Graphics Family SYSTEM_GRAPHICS_MAKER Intel Corporation SYSTEM_GRAPHICS_VRAM 0.000 MB SYSTEM_GRAPHICS_SHARED_VRAM 1792.000 MB SYSTEM_GRAPHICS_DAC Internal SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz) SYSTEM_GRAPHICS_DRIVER igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32 SYSTEM_GRAPHICS_DRIVER_VERSION 9.18.0010.3071 SYSTEM_GRAPHICS_DRIVER_DATE 3/20/2013 12:31:46 AM SYSTEM_GRAPHICS_DRIVER_LANGUAGE English 3.0 SYSTEM_GRAPHICS_PIXEL_SHADER 3.0 SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT SYSTEM_SOUND Speakers (Realtek High Definition Audio) SYSTEM_SOUND_DEVICE_ID {BF1EEB08-4AD7-49C8-B42F-CE647B26752A} SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6876 SYSTEM_SOUND_DRIVER_LANGUAGE English SYSTEM_SOUND_DRIVER_DATE 4/3/2013 8:19:02 PM SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Mouse SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 5 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000} SYSTEM_INPUT_NAME Keyboard SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18FEF7B0-CD74-11E3-8004444553540000} SYSTEM_INPUT_NAME Razer DeathAdder 2013 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 573 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {19018FC0-CD74-11E3-8005444553540000} SYSTEM_INPUT_NAME Razer DeathAdder 2013 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 3 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1901B6D0-CD74-11E3-8006444553540000} SYSTEM_INPUT_NAME Razer DeathAdder 2013 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {1901B6D0-CD74-11E3-8007444553540000} SYSTEM_INPUT_NAME Razer DeathAdder 2013 SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 SYSTEM_INPUT {18FED0A0-CD74-11E3-8003444553540000} SYSTEM_INPUT_NAME Airplane Mode Switch SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 1 SYSTEM_GAMEPAD_FOV 0 -=-=-=-=-=-=- Application Information -=-=-=-=-=-=- boot FFXIV crash/stop responding on exit - Mozilla Firefox FINAL FANTASY XIV: A Realm Reborn WTFast 3.2.14.322 Command Prompt -=-=-=-=-=-=- Install Information -=-=-=-=-=-=- Adobe Flash Player 15 Plugin Alienware On-Screen Display CyberLink Media Suite Essentials Alienware Command Center Malwarebytes Anti-Malware version 2.0.2.1012 Mozilla Firefox 32.0.3 (x86 en-US) Mozilla Maintenance Service NVIDIA Stereoscopic 3D Driver Open Broadcaster Software TeamSpeak 3 Client Steam Alienware On-Screen Display AlienRespawn WTFast 3.2 CyberLink Media Suite 10 Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.50727 Java 7 Update 60 CyberLink Power2Go 8 FINAL FANTASY XIV - A Realm Reborn Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.50727 Java Auto Updater Intel(R) Management Engine Components Microsoft Visual C++ 2005 Redistributable NVIDIA PhysX Microsoft Office Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 Alienware Customer Surveys ST Microelectronics 3 Axis Digital Accelerometer Solution Mumble 1.2.8 CyberLink PowerDirector 10 Dolby Home Theater v4 CyberLink LabelPrint 2.5 Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 CyberLink PowerDVD 10 Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 Intel(R) Processor Graphics Realtek High Definition Audio Driver Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.50727 EMSC -=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=- C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000015B0 C:\Program Files (x86)\CyberLink\Power2Go8\CLMLSvc_P2G8.exe 000019AC C:\Program Files (x86)\CyberLink\PowerDVD10\PDVD10Serv.exe 000014C8 C:\Program Files (x86)\Mozilla Firefox\firefox.exe 000005E8 C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 00000DB0 C:\Program Files (x86)\NVIDIA Corporation\Update Core\NvBackend.exe 00000684 C:\Program Files (x86)\Razer\RzWizard\RzWizard.exe 000014E8 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000018F8 C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe 00000670 C:\Program Files (x86)\WTFast\WTFast.exe 00001204 C:\Program Files\Alienware\Command Center\AWCCApplicationWatcher32.exe 0000153C C:\Program Files\Alienware\Command Center\AlienFusionController.exe 00000290 C:\Program Files\Alienware\Command Center\AlienwareAlienFXController.exe 00000D78 C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorIcon.exe 00001AAC C:\Users\Robert\AppData\Local\Apps\2.0\W9GALTYB.826\4GM2W99N.TK7\guil..tion_ad0c5966ac746530_0001.0000_eeafcd4d754bb1b2\Guildwork.exe 00000A64 C:\Users\Robert\AppData\Roaming\GUILDW~1\Guildwork.exe 0000093C C:\Users\Robert\AppData\Roaming\Guildwork\Guildwork.exe 00001A44 C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_15_0_0_152.exe 0000037C C:\Windows\SysWOW64\RunDll32.exe 00001A28 クリップボードにコピーしました。
10-20-2014, 07:04 PM
Squa11_Leonhart

im confused as to why there are 3 seperate instances of guildwork.exe running.
10-21-2014, 05:30 PM
Xine

Couldn't tell ya, I haven't used it in months, though looking back over it, they appear to be in different locations which doesn't make any sense. Looking through some of my start up processes, seems like its set to automatically start when the computer turns on which I don't remember setting.
10-22-2014, 08:32 AM
Xine

Awesome, now I'm getting 2002 errors left and right, havent been able to log into the game in hours, reset my modem, restarted my computer, even yelling at my ISP and nothing is getting fixed. This 2002 error crap started this morning right after maintenance and has been ongoing all day.
10-22-2014, 08:42 AM
Squa11_Leonhart

http://www.akamai.com/html/technology/dataviz1.html
10-22-2014, 01:23 PM
chronomatic
Just chiming in to say I've been getting the exact same error recently. Been running this game for months without any issues until now.

Notable Details:
- I'm also running Windows 8.1 (x64 Pro)
- Is this linked to the October Windows Updates? That was a while ago and I haven't seen the crashes till this week. It's the only change I can think of besides the recent FFXIV hotfixes.
- Literally a day before the All Saints' Wake event started I was still playing just fine (5 hours of uptime). Could some of the event or associated resources trigger the problem?
- How to Reproduce the Crash: Always seems to happen if I'm zoning to somewhere or if I'm exiting the game. Feels like a loading glitch with the client.
Nothing else on my system has been causing any issues. Should this be flagged for SE to check?

EDIT: Here's a brief system rundown if required:
- Windows 8.1 x64 (latest updates)
- Intel i7 4930k CPU (3.40 ghz)
- 16 GB RAM
- Nvidia GTX 580 (latest drivers)
- Similar error/crash message that Eunys got (earlier in the thread)
10-22-2014, 06:22 PM
Xine

Well, was on the phone with my ISP for about 2-4 hours today, finally got to the point of being able to login without the 2002 errors. Only real difference is I'm using a different DNS and stopped using WTFast, after talking with a friend, apparently they were having similar issues while using WTFast as well. I'm going to be sending them a few complaints as it appears their VPN isn't worth the $10/mo payments.