Payment Method Registration Errors

I am trying to update my method of payment and I keep getting errors 401 or 601. I don't even know what the errors mean. The bank information matches with my account information on Square Enix. Even in fact I have used previous credit card I used to have set up to auto pay. It's a problem that has existed for over a year (http://forum.square-enix.com/ffxiv/t...de-401-and-601) and SE has seemed to ignore it. I have a day left on my sub, and since UltimatePay does not work any more I am unable to pay the sub fee as many players complaining on that thread. Where there has been no official reply on since the thread has been created and the problem has continued to exist for over a year. I had emailed the support and tried to contact live support but no luck, have not even gotten back a reply from support. I know SE support is horrible which needs fixing itself. SE please fix this, you are the only company that seems to not want to take money. Making a payment should be a breeze and a smooth transaction. You guys always seem to complicate things, was like this in 1.0.

You will need to find another way to pay pretty much. I have the exact same problem and no one seems to want to help me with it. For me it happened when my sub lapsed for 3 days while I was away. I came back to renew and got hit with it and nothing in my living situation or credit card changed it just stopped working.The problem is in the accounts itself because even trying a second credit card it just does the same thing.

Ill ask the dumb thing but do you have the cash in your bank to cover the payment as sometimes you can get a error just for that other then that maybe trying using a friends and see if it works other then that best of luck^^ bump keep your post alive

Just a heads up, getting an error on payment attempt/update locks you out of the payment system invisibly. Yes, invisibly. Attempting it again will stack your lockout timer...invisibly. You could be locking yourself out for more than one week and you wouldn't even know it. Oh, and, the customer support can't lift this lockout for you.

Isn't it just great?

Quote:

---

Originally Posted by Mogi

Ill ask the dumb thing but do you have the cash in your bank to cover the payment as sometimes you can get a error just for that other then that maybe trying using a friends and see if it works other then that best of luck^^ bump keep your post alive

---

Yes I have money in the bank when I tried to use my debit card as a form of payment and I do have available credit on my credit card I have as well tried to use; tried to use my debit card and two credit cards (different days, since they ban you from entering new card for 24hrs+ or so after you get the error). I figured out, adding crysta and then choosing ultimatepay; which then gives you an option to pay with paypal. I still don't think it should be that big of a hassle and many people won't even stick around to figure that out, they will just leave.

i had same problem, seems a lot of ppl do. It didnt want to accept credit card.
I got it working by adding money to paypal, and buying crysta through ultimatepay, with that...quite the hassle.
The option for UltimatePay is still there...so it should work? but i think using CC didnt work for me either, which is why i had to add money to paypal account, to get it to work.

I had the same thing happen to me and had to use ultimate pay. The weird thing is se did hit my credit card with the temporary $1 fee through their method. I contacted support and they said to try again in two days and if it still failed to call my bank. So I guess I will do that it has only been a day and a half though.

Buy Crysta via UltimatePay, or PayPal.

I have a suspicion about what the problem is for me. SE will not confirm or deny.

My credit card name doesn't match the name on my account, because I created my account with a nickname.

SE won't let me change the name on my account. And I'm not very well going to get a new credit card with my nickname. Therefore I'm hosed.

My wife's card has the same CC# as mine. Registering it on her account worked fine. SE just feigns ignorance and claims "It's the bank!" when it obviously is not.

So I decided I'd try it again just now, and see if I could complain to my credit card company for a bad merchant processor.

And today it worked.

I don't know if the change to Global Collect was recent, but it looks like it's working for me now, so your mileage may vary.

Did you try making sure you had fully allowed everything if you have NoScript active?

I've been using the same credit card to Pay SE for years, today I received a error 406 for the first time and I have tried multiple submissions. Exp. date, Balance etc all are fine.

:c hmmmm what to do

@hero what do you mean find out if i've been paying lol... i see my monthly transactions on statements XD

edit: calling the bank...

ok so the first payment I sent though is pending. Meaning my bank is not blocking it and they are just waiting for the transaction to end.

So the first time I got the 406 it was really accepted, then my second time I got a 406 it was rejected because there is already an identical payment pending.

After contacting SE Chat support - I now have to wait approx 24 hours for a email from the finance.

Edit again: No word from SE... and it will be the weekend for support now so I assume I will be unable to connect for a few days T_T

Edit again: I've bought a time card. Fine, that's a band aid.
However I am getting pretty irritated that 2 of my retainers (Which hold my Gil!) are now locked and there is no other options to pay for them except for card methods.

call the place that has your credit card and find out if you have been paying for years.

then call SE and see whats happening on their end.

I use netspend for years no problems

Quote:

---

Originally Posted by Deedsie

Did you try making sure you had fully allowed everything if you have NoScript active?

---

I don't recommend doing this. If you think NoScript is a problem, try IE instead. If you're using Chrome and a different script blocker, just open an Incognito window and do that. Don't whitelist things like this because you don't have any good way to verify if your change is successful (mostly because of the lockout period).

Seems like UltimatePay is no longer an option available when I click "Add Crysta".

I have had this problem as well and its always with my visa credit card. i can use that card anywhere else and there is never any issues, only SE is the one that gives me errors when I try to use the card. I have sent in multiple tickets on the issue but they are always ignored. I have talked to my bank on multiple occasions as to why I get an error when trying to use my card for here but they never see any issues on their end. Most likely SE doesnt even know why the error pops up though it would be nice to hear a reply from them on the issue.

I ran into this as well. I looked up the problem and found the solution to be purchasing Crysta with UltimatePay.

This is incredibly frustrating for me as well.

The same credit card I have used since launch for all purchases in the mogstation has suddenly stopped working. The first thing I did was call my bank to make sure they weren't blocking anything but everything looked good.

Support was useless. E-mail tickets are ignored. You'll need to do chat support or call. The only thing they do is copy + paste from a script. When you let them know you've already done those steps they hit you with the lockout and how they can't do anything because it's an automated system. I had to do the ultimate pay workaround--NOT A SOLUTION--to buy crysta, but you can't purchase enough crysta to have a 6-month subscription and two extra retainers. The retainer I store all of my rare/unique items that can't be stored in the inn as well as the items I have been leisurely gathering (UAT, Sands, Thavnairian Mist, Quenching Oil) for ninja are completely inaccessible.

The most frustrating thing is that you can register your card. That step is successful. If you check your online statements you will likely see the $1 authorization charge as a pending transaction. The problem comes when you actually try to apply the card for a payment. Somewhere within the communications between GlobalCollect and SE things are getting borked.

- Detailed error messages need to be displayed to customers so that we know what we can do to try and fix the problem.
- Support needs to have the tools to unlock accounts, or see the reason or current status of payments for an account.
- Take a couple hours to debug your system to fix the problem that has been happening for a year now
- Change the lockout conditions -- x number of failed attempts in a row/within a certain time period instead of just 1 and you're SOL.
- Increase the amount of Crysta one can have so that you have enough to have all subscription options.

Quote:

---

Originally Posted by miles00001001

snip

---

yes yes yes! you did a great job on putting this into a detail explanation as to what is happening with this error. Hopefully if this thread keeps getting bumped then some actual attention will be brought to this and maybe (if we are damn luck it will be fixed). I know my card worked fine in 2008 when I had played ff online, but the same exact card now does not work, and its always on that very last step with the whole globalcollect deal.

Well this sucks. Always used ultimate pay as my card was never accepted through the card payment option. Now it's gone my card still isn't accepted so I have no way to buy crysta. Error code is 401 when trying to make a card payment if that helps with anything.

12 days left then I'm screwed...

SE needs to sort this out, taking payments is pretty basic stuff nowadays, I don't know why SE needs to make it such a chore. I'm trying to give you my money SE! would be great if you could facilitate that process a little better.

I just wish I could get confirmation that yes, this issue has been forwarded onto the developers. The few times I have contacted support to try and get this fixed they say they will pass the info onto the technical team, but there's just silence.

If only there was something... (paypal) that was easy to use... (paypal) was widely accepted by businesses... (paypal) and used by millions of people all over the world... (paypal)


paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal
paypal

I had this annoying problem for months ever since moving out of the states but trying to pay with the same card. Best part is even after contacting SE about it they pretty much tell you it's like that to prevent fraudulent charges to your card from overseas....even if you verify that it's YOU trying to pay your sub(oh gee thanks SE for KEEPING ME FROM SCAMMING MYSELF BY PAYING MY OWN SUB).

I was finally able to ge tpast this by using the hola better internet extension(I use it on google chrome), and it works just fine now. Good luck op!

I'm in Australia and I can't see any option other than using a credit or debit card to pay for a subscription... Why is this happening? I've been subscribed since pre-launch plus 6 years of FFXI... Ugh.

Just buy a prepaid visa card, it worked in 1 go for me when i did the
Purchase crysta-> use visa payment option-> enter the card number/ security 3 digit #-> proceed to payment= Success!
No errors and it was pretty simple.
^^
And since its a prepaid visa i got at the bank, i won't get charged for failed attempts i think as its treated like a gift card and is not directly tied to my account :D

Quote:

---

Originally Posted by Yumi_umi

Just buy a prepaid visa card, it worked in 1 go for me when i did the
Purchase crysta-> use visa payment option-> enter the card number/ security 3 digit #-> proceed to payment= Success!
No errors and it was pretty simple.
^^
And since its a prepaid visa i got at the bank, i won't get charged for failed attempts i think as its treated like a gift card and is not directly tied to my account :D

---

I purchased it at the bank with a debit card cuz i don't have a credit card yet.

Quote:

---

Originally Posted by megapoff

I'm in Australia and I can't see any option other than using a credit or debit card to pay for a subscription... Why is this happening? I've been subscribed since pre-launch plus 6 years of FFXI... Ugh.

---

I bought a Load&Go VISA from Australia Post - it fixed the problem for me.
I did not use it to buy Crysta though... I just used the card to pay for the subscription + retainers.


I have been paying SE with the same CC for years on 2 accounts, only this account received a 406 error - of which Customer service did NOTHING to fix.

They told me after 4 days that my Credit card had insufficient funds. I told them that is incorrect, it had plenty of funds.I received a general CS BS reply.

I have had the same thing happen to me, been over a week now and support was not very helpful at all.
Thankfully i believe i have resolved it today. I miss the fc members

Here is some information about those errors from a programmer's view. I am not really defending SE, just giving the rest of you a little bit more information based on personal experience with these kinds of errors in general.

The errors that are being tossed out tells their computers that the bank is declining the card even though it is not. This makes the error really hard to track since mixed into people getting the error in the wrong, there are the cards that the banks are really declining. The invisible lock out is actually common to use in online payment processing because when it is working properly, it protects the legitimate holder of the card in the event that the card being used was reported lost or stolen.
The error seems to be fairly random with who will get an error and when. (For example, my husband just got a subscription three days ago, but my other friend is getting errors.)
I hope that just a little bit of extra information at least helps a teeny bit.

Yesterday's news say that they removed the PlaySpan services. Maybe something happened when they did that? D:

I hope everyone will get their problem resolved!

I use a debit card gaming needs. My subscription ran out yesterday, renewed it today with that same card, all good. But when I try to use it on any other services, it says the card is "unregistered" despite it being available for use for the subscription.

Before though, you didn't need to "register" a credit/card or something, you were able to buy things directly. Choose what you want to buy, input your details at that time, done deal. All this roundabout way of paying is literally annoying, plus you can't even pay with paypal, the easiest form of payment recognised globally.

Quote:

---

Originally Posted by Coris

Yesterday's news say that they removed the PlaySpan services. Maybe something happened when they did that? D:

I hope everyone will get their problem resolved!

---

nope.
it's still giving ppl problems.

Quote:

---

Originally Posted by Nibbitz

snip

---

Programmer here as well, and I work with online payment processors. In GlobalCollect's logs (if they keep any), they will know the exact reason why a payment was declined given from the respective financial institutions. I had an issue once where the amount being sent to the authorization call was being rounded, so when the value was sent again for the charge request it didn't match the authorization amount and payment was declined.

It's possible they aren't providing SE with the exact reason, or they are and SE is just lumping a given set of errors into these three error codes. There is just too much unknown, and we really don't need to know, which leads to limitless speculation. The problem is that there has been no official response or recognition about the issue.

I have never heard or used a major company that will lockout your account from all payments after one failed attempt.

Now that the purchase of Crysta using paypal is no longer an option the problem seems to have ballooned. Hopefully we will hear a response soon.

It's like SEs customer service, it's terrible. They need to have better control over that and better response. SEs customer service has lack for years, especially during the FFXI years. SE is a large company, they should be able to resolve this matter relatively fast. It's been going on for years and it's a disappointment. I don't want to look for alternative ways to pay. SE has failed to acknowledge the problem really and how they plan to fix it. Especially for a problem that has been happening for over a year. It's the same problem that still exists with 90k errors in the game. They just make a thread and say this is official thread, post here.

Quote:

---

Originally Posted by miles00001001

Programmer here as well, and I work with online payment processors. In GlobalCollect's logs (if they keep any), they will know the exact reason why a payment was declined given from the respective financial institutions. I had an issue once where the amount being sent to the authorization call was being rounded, so when the value was sent again for the charge request it didn't match the authorization amount and payment was declined.

It's possible they aren't providing SE with the exact reason, or they are and SE is just lumping a given set of errors into these three error codes. There is just too much unknown, and we really don't need to know, which leads to limitless speculation. The problem is that there has been no official response or recognition about the issue.

I have never heard or used a major company that will lockout your account from all payments after one failed attempt.

Now that the purchase of Crysta using paypal is no longer an option the problem seems to have ballooned. Hopefully we will hear a response soon.

---

This echoes my thoughts. I've also written some software utilizing payment processors and we always had a (long) list of error codes that would be returned and what those codes mean. This entire system is ridiculous. Especially when I contact my financial institution and they're saying that there was nothing wrong happening on their end.

I just found this... My wife and I are upset over this news No more Ultimate Pay Why can't SE just add paypal?

here is what SE posted:
[Important] Removal of PlaySpan payment options
This is a notice to all customers who use PlaySpan as a method of payment to purchase Crysta.

As you already may be aware, PlaySpan retired the Ultimate Game Card and UltimatePoints at the end of September 2014. This means it is no longer possible to purchase Crysta using these 2 options.

The last day to redeem retail Ultimate Game Card codes was September 29, 2014 but UltimatePoints can be redeemed up until October 31, 2014. For additional information regarding the retirement of these options and using your remaining UltimatePoints, please visit the appropriate link below.

Ultimate Game Card: http://www.ultimategamecard.com/
UltimatePoints: http://www.ultimatepay.com/

In light of this news, we have also decided to remove all PlaySpan payment options from the Mog Station and Square Enix Account Management System with immediate effect. We'd like to apologise for the sudden removal of these features but would like to reassure all customers that we still offer a varied range of payment options for the purchase of Crysta or subscription payments.

We continue to work with payment providers to increase the number of payment solutions we can offer you. Please keep checking announcements for the latest updates.

Quote:

---

Originally Posted by Radacci

nope.
it's still giving ppl problems.

---

I was trying to say that maybe something went wrong when they removed PlaySpan and therefore caused the problems, not that it might have fixed them.

By the way, players from Germany and Austria got those errors too. While my payment worked fine, theirs didn't and they are/were using the same method as me D: