Can't download software for upgrade from PS3 to PS4

I've gone through the upgrade process and have the code to upgrade my collector's edition for the PS4 through the PS Store. Whenever I input the code I'm exited out of the Store and back to the home screen.

Please help.

Extraordinarily frustrated.

Thanks.

I am experiencing the exact same problem.

Similar issue. Upgraded from PS3 to PS4 version. PSN store tells me the code has already been used when I click confirm.

Fortunately I was part of Beta 2 on the PS4 so I've got a client, but if this is anything like the other opening stages (PS3/PC) then there's going to be a large number who get exactly this issue but without having the client through other means.

Someone kick this up the line before it becomes a major issue for people please.

I'm also having this issue where when I put in my code I'm just exited right out the store to the home screen.

Try checking your recent download in the PS store? Because i was in Beta 2 i just got it from there. The code thing should've let you download the client though

I'm having this issue as well, and since I was not part of the beta testing, having just bought a PS4, it's extremely frustrating.

I have the same issue. Deleted the client and am attempting to redownload now. Hope this works. Been away for a while and have been missing out :(

Same issue here. My main account is on the PC, but I also have a PS3 version that I've already upgraded to the PS4, and each time I enter the code it just goes back to the PS4 home screen like nothing happened. :mad:

I have the same problem. Every time I input the code I get taken back to the PS4 home screen, and the FF14 client doesn't show up in my library. Nothing downloaded. Also noticed I can't get into the PS3 client right now either. However I don't know if that is due to going through the PS3/PS4 upgrade. Are the FF14 servers down?

I'm having this exact same issue right now. Frustrating !!!!

can't log on to PS3 version can't redeem the code and download the PS4 ver. Whenever I hit the confirm button for inputting the code, I get taken back to the home screen.
What's going on?

Well, have it downloading now.

Slight work around, go to the online PS Store, and enter to code there in the redeem codes section, it worked for me.

I did it from my laptop, not from the PS4, and it was then available to download in my library on my PS4.

^ This

I just did it and it does seem to work (game is still downloading atm). Ty for the workaround until SE fix it. :)

Glad I got it fixed for myself, and glad I could be of help :3

The code worked on PSN website for me as well.

yea it worked for me as well, thanks to Muzy, I'm downloading the game now.

i had the same problem , and even the workaround posted by Muzy i can't still download the client

Thank you Muzy :D

Quote:

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Originally Posted by zante86

i had the same problem , and even the workaround posted by Muzy i can't still download the client

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That is not cool, the code isn't applying to the account at all? Could try doing it through the PS3's store as well at worst, it'll just then give the option to download it when you check the library on the PS4.


And for those this has helped, you're very welcome.

Hey Guys. i have the same problem, please read this:

http://forum.square-enix.com/ffxiv/t...4-upgrade-code

i´ll try to download the client later, but let me know i this works for you.