Really... Frontier.ffiV.com/arr_win/ error again?

As the title says, once again being inflicted by system error 2146697211 with once again a frontier.ffxiv.com/arr_win/ link below it.. And no, additional Phone or chat support can't help with this, so moving it does nothing. I contacted them several times and calling my ISP or resetting the router will not solve this.

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Envoyé par Syrellaris

As the title says, once again being inflicted by system error 2146697211 with once again a frontier.ffxiv.com/arr_win/ link below it.. And no, additional Phone or chat support can't help with this, so moving it does nothing. I contacted them several times and calling my ISP or resetting the router will not solve this.

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I'm receiving the exact same error, please help!

Windows 7
Time Warner Cable


Doesn't seem like an internet related issue though.

I am having the exact same issue. Never had it before.

same error, started today
I'm guessing it's a server problem, since sometimes it loads a bit of the launcher before giving the errors, and other times the launcher stays black.

SE, please fix your servers so we can start playing with the new patch plz :)

Same problem. Black launcher screen then eventually I get the error message.

[IMG]http://i62.tinypic.com/wahp5l.jpg[/IMG]

EDIT: After restarting PC, it brings up launcher to login credentials, but it takes about 2mins for login input to appear. but no error at least, so my suggestion is to restart pc

same here :-(

Same exact problem on this end as well.

same here , only this try I can see part of the launcher.

Same issue, but my system error is different:

http://i.imgur.com/GT0pymc.png

just close the launcher and reopen it. make sure u clear internet cache.

if that doesnt work u gotta wait seeing as website is understress due to amount of ppl logging on and downloading patch. but yeah when it gives u that error all u gotta do is close the launcher and reopen it to fix it tho if website is busy u will still need to wait probs 5mins before reopening launcher so it doesnt give u error again but u can keep trying just as long as u close launcher when error comes up and reopen it.

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Envoyé par Danicus

Same issue, but my system error is different:

http://i.imgur.com/GT0pymc.png

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This is the one I'm getting. Very annoying.

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Envoyé par LlenCoram

This is the one I'm getting. Very annoying.

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already said how to fix it in above post it happens when that website which is listed in error is stressed due to amount of ppl downloading patch or trying to log in at same time. same thing happened last year

Same here...or if i'm able to join the play screen i get this one...

A system error has occured : -2146697211
http://frontier.ffxiv.com/arr_win/in...b45897e3a016cf

http://i754.photobucket.com/albums/x...pse189ea52.png

I'm also having this problem, I've gotten a black screen of death multiple times now.

I have not tried restarting yet, I'm not sure if that'll really do anything or not.

Should I just wait it out or should I just reinstall the whole thing?

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Envoyé par CaptainKyu

http://i754.photobucket.com/albums/x...pse189ea52.png

I'm also having this problem, I've gotten a black screen of death multiple times now.

I have not tried restarting yet, I'm not sure if that'll really do anything or not.

Should I just wait it out or should I just reinstall the whole thing?

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I had that exact same message. I cleared my internet cache as kaya_suzumiya said to do. It didn't work immediately but after some more tries it's patching now.

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Envoyé par Masha

I had that exact same message. I cleared my internet cache as kaya_suzumiya said to do. It didn't work immediately but after some more tries it's patching now.

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Oh, ok, then I'll just do that and wait a bit.

Thanks everyone!

hey so how many ppl are getting the black window of death for ff14?

same issue same error , web site / forums acting wonky as well .. launcher crashes

https://31.media.tumblr.com/eac3e002...vmxo1_1280.png

win 8
att uverse

Same here with error and I was able to play before the patch

it seems even after a few try's game patches up launcher still comes up with same error
or is very slow to load up

Damn squareenix can't never get their crap straightened up... same error here, I even took a day off of the game in case hiccups would start coming up but for real, 48 hours after patch and still can't play the damn game...

Jus restarted PC and deleted Cache an nothing, still the same problem :S

having the same problem ...I'm on windows 7 and getting black screen after launcher check

https://docs.google.com/presentation...e&delayms=3000

I'm no computer genius but when the error code mentions the latest patch (...2014-4-24-14), maybe that's the issue.

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Envoyé par escorpion

Damn squareenix can't never get their crap straightened up... same error here, I even took a day off of the game in case hiccups would start coming up but for real, 48 hours after patch and still can't play the damn game...

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If it has been 48 hours, this is the wrong thread for you. This thread is about problems with the 2.25 patch. This was installed this morning about 3-5 hrs ago.

Sorry .. wrong thread for me. just reread time/date of 1st post.

There's a notice related to this: Congestion Notice (Apr. 24)

I've gotten it as well, but I reloaded a couple times and finally got through. It's server-side.

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Envoyé par Gerak

If it has been 48 hours, this is the wrong thread for you. This thread is about problems with the 2.25 patch. This was installed this morning about 3-5 hrs ago.

Sorry .. wrong thread for me. just reread time/date of 1st post.

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Guess what, wrong thread or not, I have the error still, time does not change whether I have the error or not (note the exaggeration)

I deleted ff14 folder in Mydocuments, then restarted launcher and it worked. Backup your char data folders and char config before your do so. (don't backup boot.cfg, seems to me that file is the 1 corrupting your launcher)

Same.

I tried a CMD window, and ipconfig /flushdns - nothing.
Then ipconfig /release and then /renew, and it ran. I rebooted just to be sure.

Same issue again.

Then retried, and it SLOWLY logged in and started updating. So... yeah, just keep trying? This is silly.

Finally someone helpful said that this error is caused by congestion, I was able to login again, don't go deleting your stuff because it will not help, just keep waiting until the stuff loads and keep on trying.

It is just ridiculous on how often this error has plagued me and probably others since patch 2.2 is out. I do not think it is a congestion problem, it is most likely an error on there server end when it comes to the launcher. A few days earlier I got a License issue with the game on the launcher, which may be related to it. Them being late in updating there licenses?

But the chat support solutions are just hilarious, calling my ISP? like really?

welll.. have you tried maybe running some traces to frontier.ffxiv.com just to see if you indeed are experiencing signs of congestion along your route to the server, just to rule it out?

It HAS been a problem in the past, and congestion still plagues a lot of players... and it often has been found to NOT be within the scope of SE to address but your ISP, as it typically falls on their segments or on segments managed by their routing partners (people your ISP has contracts with for carrying your data to Ormuco, who is SE's ISP in Canada, or the network in Japan that is managed by their government). So... yes, in fact this COULD be something your ISP may need to investigate, depending on just what is actually going on with your specific connection. The same issues can be affecting your route to the actual game servers as well as other services.. so if you find something suspicious, test against some other popular services like Google/YouTube, Netflix, TwitchTV, etc. to see if a pattern exists elsewhere--and forward the details to your ISP's Tier3 support (not the Tier1's that answer the phones... you need specifically Tier3 techs, as they are the ones that know what to look for).

And I am speaking from experience here and not just speculating, as TWC's Tier3 and 4 techs have in fact been working with Level3, TATA, and Cogentco (the partners that finally cleaned things up) on resolving such issues along my routing and has fixed them all except for a problem with an overloaded headend for my city that <hopefully> will be addressed with planned upgrades. They very well may be able to help you IF you in fact find signs of high congestion affecting your route (highly erratic response times/timeouts that may result in elevated packet loss and retransmits)

Code:

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Tracing route to frontier.ffxiv.com [124.150.157.190]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  LPTSRV [10.10.100.1]
  2  681 ms  3120 ms    *    cpe-098-025-064-001.sc.res.rr.com [98.25.64.1]
  3    12 ms    13 ms    12 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5]
  4    23 ms    26 ms    23 ms  xe-6-0-0.rlghncpop-rtr1.southeast.rr.com [24.93.64.66]
  5    32 ms    30 ms    32 ms  107.14.19.20
  6    89 ms    90 ms    90 ms  107.14.17.179
  7    88 ms    91 ms    91 ms  ae-4-0.cr0.lax30.tbone.rr.com [66.109.6.2]
  8    88 ms    89 ms    88 ms  ae2.pr1.lax10.tbone.rr.com [107.14.19.54]
  9    91 ms  206 ms  147 ms  unk-426d075a.adelphiacom.net [66.109.7.90]
 10    86 ms    85 ms    86 ms  lajbb002.kddnet.ad.jp [59.128.2.177]
 11  227 ms  194 ms  195 ms  otejbb206.int-gw.kddi.ne.jp [203.181.100.45]
 12  219 ms  202 ms  201 ms  jc-ote301.int-gw.kddi.ne.jp [118.155.197.42]
 13  202 ms  203 ms  204 ms  106.187.28.198
 14  209 ms  209 ms  231 ms  61.195.56.133
 15  200 ms  201 ms  200 ms  219.117.144.74
 16  204 ms  201 ms  202 ms  219.117.144.45
 17  194 ms  196 ms  198 ms  219.117.144.29
 18  201 ms  203 ms  203 ms  219.117.147.186
 19  194 ms  195 ms  195 ms  124.150.157.190

Trace complete.

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Now.. can you spot where my connection may be running into trouble on it's path to the server in Japan? Two spots.... my residential gateway under the care of TWC/RR, and another one further down the line in San Diego, CA and managed by Adelphia out of Australia. Neither SE, Ormuco, nor the JP government office that manages the internet there (forget what they call themselves now.. separated from JP-NIC a while back) is responsible for either of those segments.

And to further illustrate the point, here is my new route to my game server (just noticed they switched me up again... now using TATA, was on Cogentco last week):

Code:

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Tracing route to 199.91.189.31 over a maximum of 30 hops

  1    1 ms    <1 ms    <1 ms  LPTSRV [10.10.100.1]
  2  234 ms    30 ms  2129 ms  cpe-098-025-064-001.sc.res.rr.com [98.25.64.1]
  3    12 ms    14 ms    11 ms  cpe-024-031-198-005.sc.res.rr.com [24.31.198.5]
  4    24 ms    26 ms    26 ms  24.93.64.128
  5    29 ms    30 ms    36 ms  107.14.19.42
  6    30 ms    30 ms    32 ms  ae0.pr1.dca10.tbone.rr.com [107.14.17.200]
  7    29 ms    31 ms    30 ms  ix-17-0.tcore2.AEQ-Ashburn.as6453.net [216.6.87.149]
  8    54 ms    52 ms    52 ms  if-2-2.tcore1.AEQ-Ashburn.as6453.net [216.6.87.2]
  9    51 ms    53 ms    53 ms  64.86.85.1
 10    52 ms    54 ms    52 ms  if-10-2.tcore1.TTT-Toronto.as6453.net [64.86.32.33]
 11    51 ms    52 ms    57 ms  if-9-9.tcore1.TNK-Toronto.as6453.net [64.86.33.25]
 12    52 ms    52 ms    54 ms  if-7-2.tcore1.W6C-Montreal.as6453.net [66.198.96.61]
 13    51 ms    53 ms    52 ms  66.198.96.50
 14    50 ms    54 ms    52 ms  192.34.76.2
 15    51 ms    54 ms    53 ms  199.91.189.234
 16    54 ms    52 ms    53 ms  199.91.189.31

Trace complete.

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Note that these traces are coming from Florence, SC... so that latency to Canada is pretty good for the distance I am covering, as well as to Japan. The problems are not at those endpoints for me, as exhibited in these traces.

Once again, my issues are bound to my first gateway on the TWC/RR network. Once I start seeing the spikes like that at that one hop, I start experiencing lag spikes in game. When it is behaving and staying lower (below 100ms), the game runs smoothly. This is an issue I've been in contact with Tier3 support over... it's basically bound to them using a barely even DOCSIS 2.0 compliant CMTS with only 6 channels, while trying to push out DOCSIS 3.0 connections that really need 8 or more channels to run efficiently. Oversold markets, under-maintained networks. Just can't seem to get them to own up to it... they just keep changing my route up every time I send them a new data dump every couple of weeks on the matter. But, at least they do something that sometimes makes things better for a while, but it eventually goes south again as everyone gets shifted around again and starts clogging the pipes again.

The point is.. there are known and well documented cases where the ISP's have mismanaged their networks for years... I'm talking at least to the days of Diablo (the original) and Freespace (that's when I first started working on issues like this). So, it is not so unreasonable for them to ask us to be in contact with our ISP... it's just that it isn't explained as to why you need to, nor how to properly get them involved. Submitting tracerts to Tier3 support that exhibit potential signs of elevated congestion and packet loss is what you need... and usually gets the ball rolling.