Account for 9 months... Where are the rest of my Veteran Rewards?

I've had my account with Square-Enix since 8/13. I got Veteran Rewards for ranks 1, 2, & 3 but after that nothing. Their was no period of inactivity and I've been charged monthly.

Hmm..thats weird. Check your account by using Mogstation. It will have a list of veteran rewards currently available to you. Check to make sure its up to date. If so, check your mog mail box. You may have mail there waiting for you and just not giving you the notice that there is. Other than that I'm not sure :/ Was your account suspended due to it being hacked or RMT activity? This may also change they way the rewards work as well.

Already done that prior to posting this.
The mog says I have nothing available.
Mog station and my bank account says I've had an active 9 month subscription. :(

Did you get a month free?

Arrak, would it matter if I had a month free? Even if 8 months its still 243.495 days.

What actual rewards do you have?

Quote:

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Originally Posted by Aeiea

Arrak, would it matter if I had a month free? Even if 8 months its still 243.495 days.

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Yes it would matter if you had a free month.

Try again when you've paid for 273.932 days worth of service, ya know 9 months :/

Again Grembo... 8 months is 243 something days.

I received only up to 3 months of Vet Rewards.

meaning they owe me Rank 4. Which is listed on Mog Station as such:

Rank 4
Accumulated Subscription Days: 180 days

243-180 = 63 days late on delivering my Rank 4 rewards.

Ya know...

Quote:

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Originally Posted by Aeiea

Again Grembo... 8 months is 243 something days.

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Aye but how many of those have you actually paid for should be the question you're asking yourself.

Lol. Math is hard I know.
But I only had one month free of service. I still paid for the 8 months of service as stated above.
Why am I talking to you about it anyway? You're just a player, whose obviously looking for something to argue about.
Thank you for your opinion though, no matter how unhelpful it was.

It can be a bit confusing I guess... but it's basically based on what you've paid for (billed to your CC, drafted from Crysta Passbook, or pre-purchased with time cards), not how long you've been active. We've been active since Beta4 in August 2013, but unless you bought the prepaid time cards, you didn't actually start paying for it until October 2013. Between Beta4, Early Access, and compensated time due to access issues, we got almost 2 months free. So, at best we've paid for ~180 days even though we've been playing much longer (that is, if you've been billed through your 6th month). If you haven't been billed for April, then you may not have qualified for Rank 4 yet depending on just when you started to actually pay.

Oh, and you're talking to players about it because this is a user-to-user forum(hyperlink is to the sticky welcoming you to the forums, in case you haven't seen the guidelines that explain that). At best, you should expect an SE rep to just direct you to the details as listed elsewhere on one of their web pages, something like what is posted in the Mog Station on the matter:

From the Mog station, can pull it up if you click the hyperlink for one of your rewards when you view Account Services tab:

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Veteran Reward Requirements

Accumulated Subscription Days
Accumulated Subscription Days" refers to the total number of days subscribed to your service account, rather than actual play time.
This total will not be reset.
Selecting 30 days for your first subscription purchase will grant you the Rank 1 Veteran Rewards automatically.
Purchase of an additional 30 day subscription will bring your total up to 60 days, granting you the Rank 2 Veteran Rewards.

Furthermore, purchase of a subscription exceeding 30 days will grant Veteran Rewards based on the corresponding subscription period.

Ex: Purchasing a 90 day subscription will grant the following:
Rank 1 (30 days): Wind-up Cursor Minion, Fantasia
Rank 2 (60 days): Black Chocobo Chick, Cascadier Uniform Voucher
Rank 3 (90 days): Beady Eye, Voidal Resonator



Periods of Inactivity
In the event there is a break in your subscription, the period between the expiration and renewal of your subscription will not be included in the total.

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https://secure.square-enix.com/accou...eward/idle.png

u said u paid for 8 months and had 1 month free so they dont owe u 9 months cause havent paid for 9 months yet. so shouldnt be complaining since free month doesnt count.