PS4 - Login asking to register again product

I suffered from the "Service Not available" problem on 14/04. The problem was solved and started playing 14/04. On 16/04, when i tried to login at around 22:00 BST i was sent to a screen asking to register a product (again?). Im stuck at this screen since it doesn't let me choose the product i already have (and this product is show as registered on moq station). The only option it gives me is to register a new product which, from the text, would imply loosing my char! Is anyone else having this problem?

Same problem i got the digital preorder. I played fine yesterday but now it says i have to register again. My copy came with early access a pet and mog hat. Thought it came with 30 day sub too, is that right? Typing with controller please dont grammar police me

I am having this exact same problem. It was working fine until i logged out for half an hour. When i tried to log back in it asks me to register my service account or make a new one but it doesn't have anywhere to select my account

I'm right there with you. I purchased the PS4 disc with early access download from the SquareEnix site on 4-12 and have been able to login up until tonight. Now suddenly I don't have an account for a game that I bought. 4 days later they have not withdrawn the purchase price from my account, yet I have a confirmation email receipt. The code that I registered with Playstation Store worked until today. Now I'm prompted to pay for the game again, while in the meantime Playstation Store shows that I have already redeemed my code and won't let me do it again.

Frustrating limbo here. I just want to play the game.

Same thing. Pre-ordered the disc from amazon. Played all weekend and the past 2 days. Received my disc and registered the code. Now I can't get in.

I ordered from amazon and got my early access code...was playing fine until last night...now it wants me to register again..when I log in to manage account it says I have preorder code but wont let me play. Have no idea. It wont let me pay for the month and I'm not going to pre order again for new code. Guess I just wait for disc..hope it works then

Has anyone put in a support ticket and gotten a response?

I put in a ticket 9 hours ago. No response yet. Looks like im not playing tonight

I put in a ticket about an hour ago, so understandably no response for me.

same problem. When I log into mog station its saying account not active. WTF is going on?

The only thing that I can think of is that it hasn't recognized the 30 free days

So it seems we need to either wait until the physical game comes in or contact chat support. Too bad Im working during chat support hours :(

About an hour and a half left until Chat Support opens.....

I'm having the same issue, I was playing fine yesterday and then this morning when I tried logging in I get the issue where it is telling me to create a new subscription.

I wonder if this has to do with the issues with purchasing it on PSN because I had to contact these guys the other day and get a new download code.

Just finished with Chat Support, they told me to go ahead and create the new subscription. I have still retained my character and items. All it did was create a second service account in Mog Station which they told me can be ignored.

They think it is because of the issue that PSN had when you purchased it digitally. The other day I had to contact them because it wouldn't recognise my digital purchase, they gave me a code to put in and I was able to redeem the game which sorted it out.

Same problem except I went ahead and purchased it again on the PSN site and now its working. here is my email to them; no answer as of yet.

I purchased my PS4 copy on the official Square Enix website and was given an activation code. I also purchsed a 6 month service subscription and verified it on the MoG site. I used the code on the PSN site and proceed to play the game fine. Yesterday it displayed that I did not have an activate subscription in which I checked online that I did have an active sub.
I noticed that the FFXIV tag did not show a PS4 icon but a Windows icon. I know I bought the PS4 version on the official website and have the receipt for it.
I then went to PSN and it did not show that I had purchased FFXIV even though I already used the activation code provided with my online purchase. I purchased the item again on the PSN site and everything then worked fine.
I would like a refund for the extra purchase I had to make. If that is not possible how about additional service time to compensate the extra payment.