200/200 Blacklist - All Gil-Sellers

Well it's official, I have no more room to blacklist gil-sellers. Infact I'm now deleting old gilsellers to make room for new gil-sellers.

And I don't mean deleting names that say "Deleted".

Anyone else having this problem?

nope, because you can delete 180-190 of those names. (Deleted) means the character was manually deleted. Banned accounts stay inactive so the names cannot be reused.

I'm not there yet but I will be very soon. I have over 150 Gil sellers blacklisted as of today.

I'm hoping for a quest to *unlock* the ability to block more gil sellers!

Remember the fairy pond in the older Zelda games where you could throw rupees in? The fairy would appear and ask you what type of thing you would like to carry more of. After she increase your capacity for that type of thing, she would say:

"And with this, your happiness is increased by one step."

Yes indeed, my happiness would increase!

http://na.finalfantasyxiv.com/lodestone/news/category/1 check here they tend to do bans regularly
with titles "Regarding Actions Taken Against In-Game RMT and Other Illicit Activities (DATE)"

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Originally Posted by Steady

Well it's official, I have no more room to blacklist gil-sellers. Infact I'm now deleting old gilsellers to make room for new gil-sellers.

And I don't mean deleting names that say "Deleted".

Anyone else having this problem?

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I feel ya, so painful!

Hello, all! This is LGM Enkrateia here. I had posted this in another thread; however, the information does seem relevant.

As time goes on, we are getting more and more RMT reports including the information that the blacklist is already full of RMT, so more cannot be added. Some reports that include a bit more information note that only prior entries that have changed to "Deleted" are being removed to make room for new entries.

I wanted to provide a bit of information and insight to address these concerns, which will hopefully help keep you from filling up your blacklist with RMT names that are never removed.

Once an account is found guilty of RMT solicitation, it is suspended indefinitely. However, the characters on that account are not deleted, since the suspension of the account is sufficient to prevent further solicitation from the account. Deleting the characters is an additional step that is not taken, since it is unnecessary, time consuming, and could result in account damage or loss in the case of a suspension that needs to be lifted, such as in the case of a compromised account used for RMT solicitation.

The blacklist is recommended as a temporary resolution to alleviate the unwanted solicitation, and is not meant to be a permanent state you place these names into. Removing the names periodically should allow us time to complete our investigation, and free up room in your blacklist if another account is used to solicit RMT.

Lead Game Master Enkrateia

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Originally Posted by Enkrateia

Once an account is found guilty of RMT solicitation, it is suspended indefinitely. However, the characters on that account are not deleted, since the suspension of the account is sufficient to prevent further solicitation from the account.

Lead Game Master Enkrateia

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I beg to differ that suspension is sufficient, or this wouldn't still be an issue. It's the same person or group of people advertising the same websites.

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Originally Posted by kidvideo

I beg to differ that suspension is sufficient, or this wouldn't still be an issue. It's the same person or group of people advertising the same websites.

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You're taking their comment to literally, they're not claiming that suspension is sufficient in stopping overall RMT spam but rather is sufficient in disabling the offending individual accounts. Deleting the accounts would take more time and the only benefit would be making the removal of blacklisted names that more obvious.

There is really no reason to leave a blacklisted RMT player in your blacklist for more than a day most likely considering that by then the account will either have been suspended or abandoned by the RMT in favor for a fresh account that isn't on everyone's blacklist. There's a reason a new RMT for the same sites pops up every other day, they're not running multiple bots just tossing up a new one as the old one goes down.

You can probably delete everything but like the last 10 names and still never get a tell from the previous 190.

Thank you for the response, kidvideo. Hopefully, I can provide some explanation that may help by discussing three countermeasures.

The blacklist is a character-focused resolution, preventing messages and other interactions from that character. Advertisements from another character would require an additional blacklist entry to prevent, and possibly additional reports to the Game Masters, so that we can investigate additional accounts that may be engaging in RMT solicitation.

Suspension, when issued by a Game Master, is an action against a single account. This should remove that account from continued RMT solicitation; however, if a single group is using multiple accounts for RMT solicitation, additional reports would help us find those accounts and issue actions against them for RMT solicitation. Game Master countermeasures against RMT solicitation accounts tend to be more noticeable, since they are reactive in nature. To specifically address your reply, a suspension prevents the account in question from continuing their solicitations, and is a sufficient method of doing so.

Finally, the Special Task Force and Account Admin review these account actions to determine if an account should be terminated and work towards preventing future RMT solicitation. These countermeasures do not tend to be noticed because they are proactive and preventative, mitigating future RMT issues. Relating this to your reply, we are constantly working on improving the speed of resolution and effectiveness of actions against RMT behaviour, so that the experience of our customers is as positive as possible.

There have been many strict or severe suggestions made to prevent all RMT solicitation in the game. These ideas, however, need to be implemented while balancing game mechanics with trying to eliminate this type of harassment, and requires constant work, since changing tactics and methods mean coming up with different countermeasures. These solicitation concerns comprise a lot of the tickets we get from customers, and we treat them seriously since they are the most common concern reported to us.

I hope this provides a bit more insight for you.

Lead Game Master Enkrateia

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Originally Posted by Enkrateia

snip

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Hats off to you for responding back so quickly.

However I think the primary concern is the inefficiency of clearing the black list as well as not knowing which accounts are already disabled.

While the methods employed are most likely sufficient on your end, on the players end we are left with a guessing game on which are safe to remove.
After all is it much faster to add to the Black List rather than remove from it.

Perhaps modifying the window so that you can go into a "mass remove" mode would be beneficial. For example toggle a mode that would make check boxes appear next to the names so that you can click each one and remove a batch at a time. Or even a "clear" command so one can start fresh.

EDIT:

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Originally Posted by Naberrie

They can't manage everyone's individual blacklist for them. Think of it like the evil version of your friend list. It's up to you to manage it.

In general after a few days you're usually safe in deleting any name. I prune my list regularly. I've even written down names I'm deleting to see if they pop back up. They don't. Just go through your list and delete the names at the top. Worst case, all that can happen is you have to add a name back on to the list again.

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I am not sure where I asked them to manage them for the players. I suggested ways to make it easier for the players to manage them for themselves, which is not an unreasonable request I would think.

On another note. I always wondered how EQ2 went about it. When I first started playing in 07-08, I got RMT spam often. However at some point they implemented a spam filter. Anything caught by that ended up marked as spam and displayed as such with the option to view it. It had its own chat category as well. I simply unticked the box to not show that type of message and never saw one again in 5 years.
There is a commonality in all RMT spam. While such a filter would no doubt be complex it certainly was and is doable.

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Originally Posted by Jonjon

However I think the primary concern is the inefficiency of clearing the black list as well as not knowing which accounts are already disabled.

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They can't manage everyone's individual blacklist for them. Think of it like the evil version of your friend list. It's up to you to manage it.

In general after a few days you're usually safe in deleting any name. I prune my list regularly. I've even written down names I'm deleting to see if they pop back up. They don't. Just go through your list and delete the names at the top. Worst case, all that can happen is you have to add a name back on to the list again.

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Originally Posted by Enkrateia

Thank you for the response, kidvideo. Hopefully, I can provide some explanation that may help by discussing three countermeasures.

The blacklist is a character-focused resolution, preventing messages and other interactions from that character. Advertisements from another character would require an additional blacklist entry to prevent, and possibly additional reports to the Game Masters, so that we can investigate additional accounts that may be engaging in RMT solicitation.

Suspension, when issued by a Game Master, is an action against a single account. This should remove that account from continued RMT solicitation; however, if a single group is using multiple accounts for RMT solicitation, additional reports would help us find those accounts and issue actions against them for RMT solicitation. Game Master countermeasures against RMT solicitation accounts tend to be more noticeable, since they are reactive in nature. To specifically address your reply, a suspension prevents the account in question from continuing their solicitations, and is a sufficient method of doing so.

Finally, the Special Task Force and Account Admin review these account actions to determine if an account should be terminated and work towards preventing future RMT solicitation. These countermeasures do not tend to be noticed because they are proactive and preventative, mitigating future RMT issues. Relating this to your reply, we are constantly working on improving the speed of resolution and effectiveness of actions against RMT behaviour, so that the experience of our customers is as positive as possible.

There have been many strict or severe suggestions made to prevent all RMT solicitation in the game. These ideas, however, need to be implemented while balancing game mechanics with trying to eliminate this type of harassment, and requires constant work, since changing tactics and methods mean coming up with different countermeasures. These solicitation concerns comprise a lot of the tickets we get from customers, and we treat them seriously since they are the most common concern reported to us.

I hope this provides a bit more insight for you.

Lead Game Master Enkrateia

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tl;dr RMT are like Drug Cartels and the STF is the Border Patrol. RMT find new clever ways of spamming, and the STF finds new ways of banning in a never-ending cat and mouse game.

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Originally Posted by Zumi

You can probably delete everything but like the last 10 names and still never get a tell from the previous 190.

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Yeah, pretty much.

Honestly, I hardly BL RTM, most of the time it's not worth.

igot 20 on my list most already reported end of the weak usely i delete them beacuse they are 90% already suspended.

I never get whispers from gold sellers.

I have only 2 in blacklist and those are 2 player. Otherwise I blacklist and remove RMT everyday

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Originally Posted by Gazille

I never get whispers from gold sellers.

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majority of the JP Worlds never get RMT whisper, occasionally shout is stil happening but very rare sights.

kudos for those who never buy it on JP server. because RMT is dead in JP.

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Originally Posted by Seirra_Lanzce

kudos for those who never buy it on JP server. because RMT is dead in JP.

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The Japanese RMT just as much as us westerners but they use different companies.
Companies that don't do ingame advertising, if you are in Japan and visit a FF community site not hosted by SE that allows advertising however you will be swarmed by banners of Japanese RMT sites.

What's fun is deleting the 190 that are gone, then refilling the list up again! Click-o-mania time!

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Originally Posted by Shirai

The Japanese RMT just as much as us westerners but they use different companies.
Companies that don't do ingame advertising, if you are in Japan and visit a FF community site not hosted by SE that allows advertising however you will be swarmed by banners of Japanese RMT sites.

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says the person from sargatanas.

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Originally Posted by Enkrateia

Hello, all! This is LGM Enkrateia here. I had posted this in another thread; however, the information does seem relevant.

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Might I suggest SE implement a system similar to what is found in MMOs like WoW? They have a function when you right click on a person's name in chat where you can report them. A number of options come up when you click that (helps Blizzard keep reports organized), including things like harrassment, reporting their name, and "spam". The latter is generally used for RMT folk. If you report someone for spam, it auto-ignores that person temporarily (I can't remember if it's a 24 hour thing or just until you re-log). This allows people to both report and ignore RMT spam while not taking up any space on their blacklist.

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Originally Posted by Seirra_Lanzce

says the person from sargatanas.

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Now, now, just because one character is in Sargatanas doesn't mean there is not one on another server. Remember Sargatanas is Legacy and Legacy get free stuff, like character creation.

I have made few characters in other server to meet friends and to see the difference in community.

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Originally Posted by Synapse

Now, now, just because one character is in Sargatanas doesn't mean there is not one on another server. Remember Sargatanas is Legacy and Legacy get free stuff, like character creation.

I have made few characters in other server to meet friends and to see the difference in community.

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merely mean that a person that spend most time in a NA/EU server then a JP server.

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Originally Posted by Seirra_Lanzce

says the person from sargatanas.

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Who's been to Japan on more than a few occasions, seeing plenty of localized advertisement banners while checking in on sites like FFXIAH.
If you think Japanese players don't, or hardly do RMT you will need to replace those rose tinted glasses.

They do it plenty, but use local companies and they don't do in-game advertisements.

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Originally Posted by Enkrateia

Thank you for the response, kidvideo. Hopefully, I can provide some explanation that may help by discussing three countermeasures.

Lead Game Master Enkrateia

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Thank you for the explanation... but something isn't working sufficiently. I keep getting tells from made up character names, sometimes they're deleted right away, often I'll get repeated tells from the same name. If I blacklist then fast enough, I'll get the same tell from a different made up character name.

How about giving us a "Right-Click to report" option that records the last chat log for GM's? I doubt many people stop what they're doing in the game to send a report through the menu... especially for the crazy made up names like "Sdfdsfd Fxdxfd".

I also don't understand how these sellers get banned, yet always come back with new accounts & are allowed to pay the subscription.