Play Button doesn't appear on Launcher

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02-28-2014, 04:08 AM
Shadow_Sama

Play Button doesn't appear on Launcher

Every time I try to log in to my Final Fantasy XIV game through the launcher, I put in my Square Enix ID, Square Enix password, and one-time password. When I hit the launch button, I'm given a black box with no green Play button. I've tried uninstalling and re-installing the game. I've checked my graphic card drivers, and they're the latest. So considering the trouble shooting I've done, I don't understand how to resolve this issue. Has anyone else have this issue ? And if so, how did you resolve it ? Below is a screenshot of what I'm talking about.

http://i152.photobucket.com/albums/s...ps8ea0f65e.jpg
02-28-2014, 04:10 AM
Ruethryl

Quote:

Originally Posted by Shadow_Sama

Every time I try to log in to my Final Fantasy XIV game through the launcher, I put in my user, password, and one time password. And when I hit the launch button. I'm given a black screen with no green Play button. I've tried uninstalling and re-installing the game. I've checked my graphic card drivers, and they're the latest. So, considering the trouble shooting I've done. I don't understand how to resolve this issue. Has anyone else have this issue ? And if so, how did you resolve it. Below is a screenshot of what I'm talking about.

http://i152.photobucket.com/albums/s...ps8ea0f65e.jpg

Only time I've seen problems with that section of the launcher was when I tried XIV working with WINE on Linux (except I didn't even get the login screen).. if you use IE maybe try setting it back to defaults is the only thing I can think of based on the problems I was encountering.
02-28-2014, 04:14 AM
Shadow_Sama

I'm using Windows 7 64-Bit OS.
02-28-2014, 04:15 AM
Faedden

Mine was out of place this morning. It was over on the picture.
02-28-2014, 04:27 AM
Naberrie

Mine's been over the picture twice since the last update. Quitting and restarting has fixed it for me. My guess is that it's off the screen somewhere.
02-28-2014, 04:30 AM
JayCommon

This happened on PS3 also. The Play button appeared over the Little Ladies' Day screen. It was still clickable, but way off positioned from where it normally is. Not sure how to help you though :(
02-28-2014, 04:36 AM
Shadow_Sama

I did a system restore back to the 25th and I'm still having the same issue. Which is funny because this didn't start occurring until today.
02-28-2014, 01:03 PM
Creeper76

Really sick of this mess. This happened to me before and I can't find how to fix it. I'm having the exact same problem. SE should partner with Dell. They seem to have the same motto:

If Our Product Works for You, You're in Luck - Else, So Sorry, We Don't Do Customer Support.
02-28-2014, 01:09 PM
Shioban

Edited - Removed

Quote:

Originally Posted by Gwaeron

Don't do this. Javascript and Java are two completely different, unrelated things. Updating your Java VM will do absolutely nothing to solve any javascript problems you have. If anything, update your browser.

You're right actually, I completely forgot the two were separate, edited to suit.
02-28-2014, 03:35 PM
Orion_Silversmith

Another thread had this posted and it worked for our raid leader who couldn't get it. His screen looked exactly like yours:

Nekodar:

Quote:

Check your antivirus.
Try disabling temporarily to see if it helps.
Web filter might interfere.

Saw another user with similar problem that is using Viper
02-28-2014, 05:08 PM
Giantbane

My PS3 version has been moving the "play" button all over the place (i can still always see it, it just moved around). I just tried the PC version and it worked ok this time, but I *think* I saw it out of place earlier, but I'm not 100% on that.
02-28-2014, 05:16 PM
Mikedizzy

It has been out of place on my PS3 since the update. At least it is there and lets me log in though...
02-28-2014, 06:51 PM
Gwaeron

Quote:

Originally Posted by Shioban

It might be a java script error which is causing the icon to disappear (without producing an error message).

Try updating this; http://www.java.com/en/download/win8.jsp?locale=en
(Or google JAVA download).

Don't do this. Javascript and Java are two completely different, unrelated things. Updating your Java VM will do absolutely nothing to solve any javascript problems you have. If anything, update your browser.