Final Fantasy XIV Has Stopped Working HELP!!!

=-=-=-=-=-=- System Information -=-=-=-=-=-=-

Operating System Microsoft Windows 7 Ultimate Edition 64bit (build 7600)
Processor Intel(R) Xeon(R) CPU X5650 @ 2.67GHz
Number of Processors Logical Core Count 24 Physical Core Count 12
BIOS Default System BIOS
Language English (Regional Setting: English)
Physical Memory 8179.566MB
Virtual Memory 2047.875MB
Page File 16357.332MB
Storage C:\ Hard Disk Drive Total Disk Space 234.562GB Free Disk Space 195.352GB
Storage E:\ Hard Disk Drive Total Disk Space 696.629GB Free Disk Space 607.841GB
DirectX Version DirectX 11
Graphic Device(s) ATI Radeon HD 5700 Series
+Device \\.\DISPLAY1
+Chip ATI display adapter (0x68B8)
+Maker ATI Technologies Inc.
+Video Memory 1010.426 MB
+Shared Video Memory 3833.783 MB
+DAC Type Internal DAC(400MHz)
+Display Mode 1920 x 1080 (32 bit) (60Hz)
+Driver aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
+Driver Version 8.17.0010.1083
+Driver Date 5/24/2011 8:06:38 PM
+Driver Language English
+Vertex Shader 3.0
+Pixel Shader 3.0
+Vertex Texture Supported
Sound Device(s) Speakers (Realtek High Definition Audio)
+Device ID {6497863B-6C13-42F3-A2E6-2F69A5DC86CF}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5936
+Driver Language English
+Driver Date 8/10/2010 2:03:04 AM
Sound Device(s) Realtek Digital Output (Realtek High Definition Audio)
+Device ID {02193A78-4B83-4501-92D7-1D3F6818EC85}
+Device Name RTKVHD64.sys
+Driver Version 6.00.0001.5936
+Driver Language English
+Driver Date 8/10/2010 2:03:04 AM
Input Device(s) {6F1D2B60-D5A0-11CF-BFC7444553540000}
+Name Mouse
+Notes Axis 3 Button 3 Field of View 0
Input Device(s) {6F1D2B61-D5A0-11CF-BFC7444553540000}
+Name Keyboard
+Notes Axis 0 Button 128 Field of View 0
Input Device(s) {6D7086D0-9EC2-11E0-8002444553540000}
+Name XBOX 360 For Windows (Controller)
+Notes Axis 5 Button 10 Field of View 1
Input Device(s) {8E179840-9F3C-11E0-8002444553540000}
+Name Apple Keyboard
+Notes Axis 0 Button 0 Field of View 0
Input Device(s) {8E17BF50-9F3C-11E0-8003444553540000}
+Name Apple Keyboard
+Notes Axis 0 Button 6 Field of View 0

-=-=-=-=-=-=- Install Information -=-=-=-=-=-=-

Adobe Flash Player 10 ActiveX
Apple Software Update
CCC Help English
Catalyst Control Center
Catalyst Control Center - Branding
Catalyst Control Center Graphics Previews Common
Catalyst Control Center InstallProxy
FINAL FANTASY XIV
Google Toolbar for Internet Explorer
Google Update Helper
Realtek High Definition Audio Driver


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbarUser_32.exe 00001A98
C:\Program Files (x86)\Internet Explorer\iexplore.exe 00001634
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10t_ActiveX.exe 00001560



***Note: I have been running this game almost flawlessly for 2.5 months. Then when
went to update the game through patch 1.17c (I believe), I received an error
and could not open up the game NOR delete FFXIV which prompted me to do
clean install. I have Catalyst Control Center 11.6, DirectX 11, and my ATI
Radeon 5770 cards (I have 2) have the latest drivers. I am not sure what
do now :( I am running this on two 2.66 GHz 6 core processors.

What error pops up? Is it when you click play? at the character select screen? after you've selected the character? is it when you are trying to update?

what anti-virus and firewall do you have? as those might have updated and detected some part of FFXIV as a threat and locked it up or deleted it just checking the reacent history or logs in those programs will tell you, and have you attempted to end the process:
"C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8"
if not try that or try restarting the computer. if for some reason it is still unresponsive then a manual removal might be required.

Quote:

---

Originally Posted by Lee-Sona

what anti-virus and firewall do you have? as those might have updated and detected some part of FFXIV as a threat and locked it up or deleted it just checking the reacent history or logs in those programs will tell you, and have you attempted to end the process:
"C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV\ffxivconfig.exe 000017A8"
if not try that or try restarting the computer. if for some reason it is still unresponsive then a manual removal might be required.

---

I did not have antivirus or firewall on when I tried to start up FFXIV. Believe me, the game worked fine for the first 2.5 months. I have not tried to end the process, yet.

The error comes up at the beginning with the black screen followed by the message "Final Fantasy XIV has stopped working". I had this message way back when I first tried installing the game and since then had it fixed for 2.5 months until now :(. I am on Windows 7 Ultimate by the way.

I don't have FFXIV Config up when I'm trying to run the game either. Still no go :( . I have tried a clean install 7+ times now...and i get the same ffxivboot.exe problem

http://windows7themes.net/final-fant...d-working.html
basically "2. Upgrade Catalyst drivers to 10.8"

No downgrading to 10.8 did not work either :(. I also uninstalled FFXIV and re-installed but nothing...

Funny though...when I go from Windows 7 to Windows 98 compatibility, however, instead of getting the black screen with the message "Final Fantasy XIV has stopped working", I get the blue screen that says "Checking version..." along with the "Final Fantasy XIV has stopped working" :/

>_>; Funny...it says my ATI drivers are updated...however, I was reading other forums and someone mentioned that he went to the optional Windows update - I found my ATI Radeon HD 5700 listed...I'm going to try to d/l the driver via optional update (which was not listed before for some reason). I'm going to pray this works :/ It's probably a really simple issue. I am starting to hate microsoft and SE ; ;

How about system restore to the date you know it was working? or right click properties and making it so it runs in administrative mode?? just throwing ideas out.

Still nothing :( The only thing I haven't tried yet is FFXIV Customer Support...

I've tried that already :(

Uhh, here's a thought, are you trying to run in full screen mode? And if so, do you have the config set to the same screen resolution as your monitor? If so; Ripping from another post. Link at bottom.

The following will prevent the FINAL FANTASY XIV client from being installed properly on your computer:
- Please ensure there are at least 15 GB of free space on the drive designated in the installation path, and at least 6 GB of free space on the drive containing your My Documents folder.
- The hard drive containing the My Documents folder is formatted in FAT32.
- You have less than 1GB available on the drive containing the temporary folder.



If you are having trouble running the game even though you meet the minimum system requirements, please try the following:

1. Start the game in Window mode
Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
General > Video Settings > Display Mode > Windowed

2. Decrease the texture quality
Start Menu > All Programs > SQUARE ENIX > FINAL FANTASY XIV > FINAL FANTASY XIV Config
General > Graphics >
[Texture Quality] > Low
[Texture Quality Filter] > Lowest

3. Stop programs running in the background
Certain programs may prevent FINAL FANTASY XIV from running properly. Users may stop certain programs that are running in the background at their own discretion.

4. Update graphic drivers
Please visit the official website for your current graphics card for more information on how to update the graphic drivers.

5. Reinstall FINAL FANTASY XIV
Certain data may have been corrupt during the installation process. Please uninstall FINAL FANTASY XIV, and then reinstall it.

Also try turning off hardware mouse cursor, and depth of field..

Link: http://www.techsupportforum.com/foru...or-518437.html

Would love it if people would let us know if stuff was fixed, and closed their threads when it was.