Freeze Screen Issues

hi,

i need help lately ive been experiencing freeze issues with the game. Freeze Screen issues where in the game freezes, you can move the mouse but everything is not moving you have to wait like 3-5 mins then it suddenly went fast forward. cant even alt tab, im not sure if this is lag, but if it lags i can still move my character even though there others cant right?

Thanks in Advance

It's called "Graphical Lag". Your GPU is becoming overloaded either due to heat/failure/memory/multi-tasking/etc.

Questions:
OS/Make and Model of Computer?
Make/Model of GPU/CPU/Chipset?
Are you updated to Latest Drivers?
Anything special about your set up (3 monitors)?
Has it always been like this?
If not, what changed?
What's your CPU/GPU load look like in game?
Are you hitting 100%?
How hot are you running?

Solutions:
Defrag your HDD
Update your drivers
Make sure you have little to nothing running in the backround
Check for any updates to your OS, BIOS, Drivers, etc.
chkdsk your HDD and sfc /scannow
Also check your RAM and make sure it's not failing (mdsched.exe)

Report back with updated information and your findings.

I been having the exactly same issues for months. Been trying everything I can think of and nothing is working. I have ran ram testing for 6 hours, all drivers are up to date and have stress test my entire pc everyway I can think of. Nothing is helping. I get random screen freezing for 3 to 5 mins too. Of course my mouse still works when this happens just like u.

Quote:

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Originally Posted by Kestreel

I been having the exactly same issues for months. Been trying everything I can think of and nothing is working. I have ran ram testing for 6 hours, all drivers are up to date and have stress test my entire pc everyway I can think of. Nothing is helping. I get random screen freezing for 3 to 5 mins too. Of course my mouse still works when this happens just like u.

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Something is bottlenecking the rendering. You can move the mouse because it's what's called a "hardware pointer". You are locking up because of something. Heat, failing card, bad driver load are the most common ones.

AT YOUR OWN RISK:

You can try to OC the GPU/CPU to see if it lightens up. If you have heat problems though, you will more than likely fry something. I would attempt every other TS step before going to this one.

Thanks for the reply. Im 110 % sure its not a heat issue. My rig is water-cooled,I can run this game for 8 hours straight and both my cpu and gpu will never go above 55 deg. I have try all NVidia driver for the last 6 months with no results. I have stress this my pc inside and out, from intel burn test to memtest. U name it I have try it.Its all happen at random times.Im more feeling its FFXIV that's causing the issue. When this happens and screen freeze. I would be still on team speak and my party/FC member can see the red bar next to my name as if im lagging out. I don't know if b/c of my freezing it can act as if im lagging out which in term can put the red DCing bar next to my name. Its annoying as heck since it happens so random.

Quote:

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Originally Posted by Kestreel

Thanks for the reply. Im 110 % sure its not a heat issue. My rig is water-cooled,I can run this game for 8 hours straight and both my cpu and gpu will never go above 55 deg. I have try all NVidia driver for the last 6 months with no results. I have stress this my pc inside and out, from intel burn test to memtest. U name it I have try it.Its all happen at random times.Im more feeling its FFXIV that's causing the issue. When this happens and screen freeze. I would be still on team speak and my party/FC member can see the red bar next to my name as if im lagging out. I don't know if b/c of my freezing it can act as if im lagging out which in term can put the red DCing bar next to my name. Its annoying as heck since it happens so random.

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Can you ALT-TAB out? Are you playing full screen or windowed? Have you tried both to see if the issue goes away?

I don't want to sound like a broken record, but check your drivers. FULLY uninstall the old ones (GPU drivers don't just go away even when you tell them to. You have to scrub your machine to get rid of them) and update to the latest driver package.

Check your GPU/CPU/HDD loads too when you have XIV up. Something is running full tilt and causing issues. That or you have packet loss, but from the sounds of it I don't think it's a latency issue. The problem seems local to your machine. Just gotta narrow down what.

When this happens, I can ALT TAB out np. get on my desktop and do w/e I want. I can go back to FFXIV too (screen will be still froze tho until it decides to unlock itself. When I do a driver install I usually just check the "Clean install" under advance install settings. My pc specs are as follow. I7 860, pny gtx 670, 8gigs of ddr3 and SSD drive. I have monitos running to show my cpu load and gpu load while im gaming. My cpu load is about 33 to 45 % while my gpu load is about 60~ %, which I cap my fps at 60. If I remove my fps cap then gpu will hit 99%. Thanks for taking your time to try and help me with this.

It has nothing to do with your computer.. it's packet loss. There's nothing you can do about it, we've all been dealing with it for months. Download WTFast or Pingzapper until SE fixes it.

Quote:

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Originally Posted by Kestreel

When this happens, I can ALT TAB out np. get on my desktop and do w/e I want. I can go back to FFXIV too (screen will be still froze tho until it decides to unlock itself. When I do a driver install I usually just check the "Clean install" under advance install settings. My pc specs are as follow. I7 860, pny gtx 670, 8gigs of ddr3 and SSD drive. I have monitos running to show my cpu load and gpu load while im gaming. My cpu load is about 33 to 45 % while my gpu load is about 60~ %, which I cap my fps at 60. If I remove my fps cap then gpu will hit 99%. Thanks for taking your time to try and help me with this.

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Wow, it runs to 99% if you don't lock your fps. Odd that it doesn't try to dynamically ramp the GPU load depending on current need. It sounds like you have to force throttle XIV from running rampant.

When you alt-tab out and back in, do you see it want to load? Are you running full screen, or full screen windowed? Dual monitors? Have you tried to run it without the throttle?

Quote:

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Originally Posted by Gummy

It has nothing to do with your computer.. it's packet loss. There's nothing you can do about it, we've all been dealing with it for months. Download WTFast or Pingzapper until SE fixes it.

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Graphical lag is different from latency. Read the thread. His client is freezing completely (client will not execute any commands. If it was latency, he could tap abilities and watch the GCD go off and move around. This isn't the case).

When I alt-tab and try to go back into the game sometimes it would take sometimes before it would let me. Most of the time when im back into the game from alt tab then the game would be running again as if Im just waiting for it to resume without alt-tab. I run just one monitor and full screen.Im going to try and uncap my fps and see if it stop it from happening. Its just so random that some days it wont happen and other days it does.With most games I play, gpu is always at 99% load( fps uncap) I just cap fps with FFXIV b/c I like to afk a lot and don't see the need to run the game more then 60 fps. Helps even lower the heat from gpu.

I am having the same issue, though I tend to only freeze up/have a black screen for 5-10 seconds at most.

From checking around the internet this seems to be a problem affecting Nvidida cards and is believed to be the driver crashing and recovering.

Has anyone had this happen on an AMD card?

For reference I have a Gigabyte GTX 780 GHZ edition in a rig that is less than 1 month old. (4770K based, mild OC to 4.0GHz)

The max temp my card hits (using OHM to see peak temps) is right at 50c. So overheating is not an issue.

I can play Dayz, a game that pushes the temps pretty high, for over 5 hours with no problem. I've also ran Valley in a loop for just over 2 hours and used OCCT to error check my card. CPU and mem are both fine as well as I've ran a full memtest (4 passes) and ran Prime95 over night to test the CPU stability.

Even ran Prime and Valley together for an hour to check temps with both under load with zero issues.

PSU is new (80+ gold and well over wattage and 12v rail requirements for system/GPU) and my mobo's BIOS is flashed up to the current version.

Drivers are current with the previous drivers having been scrubbed in safe mode before installing the latest. I also tested the beta (then scrubbed and re-installed the current) but I seemed to get freezes/driver crashes more. (3 in less than 15 mins vs. 1 maybe every hour or so in non-beta)

I play on Maximum, but have gotten the freeze/blackscreen even with lowered settings.

This is the only game I have any sort of issue with.

I had those problems when I had a program called remote admin installed. It had installed a 'Mirror Driver' under display in order to operate remotely. As soon as I removed that driver I was able to play 100% fine no driver crashes etc. Obviously I wasn't able to remotely control the PC after that but it was worth it, lol.

Quote:

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Originally Posted by 5xad0w

I am having the same issue, though I tend to only freeze up/have a black screen for 5-10 seconds at most.

From checking around the internet this seems to be a problem affecting Nvidida cards and is believed to be the driver crashing and recovering.

Has anyone had this happen on an AMD card?

For reference I have a Gigabyte GTX 780 GHZ edition in a rig that is less than 1 month old. (4770K based, mild OC to 4.0GHz)

The max temp my card hits (using OHM to see peak temps) is right at 50c. So overheating is not an issue.

I can play Dayz, a game that pushes the temps pretty high, for over 5 hours with no problem. I've also ran Valley in a loop for just over 2 hours and used OCCT to error check my card. CPU and mem are both fine as well as I've ran a full memtest (4 passes) and ran Prime95 over night to test the CPU stability.

Even ran Prime and Valley together for an hour to check temps with both under load with zero issues.

PSU is new (80+ gold and well over wattage and 12v rail requirements for system/GPU) and my mobo's BIOS is flashed up to the current version.

Drivers are current with the previous drivers having been scrubbed in safe mode before installing the latest. I also tested the beta (then scrubbed and re-installed the current) but I seemed to get freezes/driver crashes more. (3 in less than 15 mins vs. 1 maybe every hour or so in non-beta)

I play on Maximum, but have gotten the freeze/blackscreen even with lowered settings.

This is the only game I have any sort of issue with.

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Do the panic logs show any specific .dll/.exe causing the crash? With a full driver crash, your monitor will flicker out while the driver attempts to reboot and reload the card. It must not be getting that bad for your GPU.

Pull the panic logs and try to find a commonality in them. Ideally, all the separate instances will point to a specific .dll/.exe/.rb/.gz/.sh/.plist/etc. causing the crash.

^^

Well, first off, I did a clean install of Win 8 to rule out any other program conflicts causing this. Namely any rogue driver files floating around. (i've had both AMD and Nvidia drivers on this rig as well as remote access apps that install their own display drivers)

With Win 8 fully patched up (but not updated to 8.1) and nothing else aside from Nvidia's latest drivers and FFXIV I still got the "goes black with sound, then comes back about 5 seconds later" issue 4 times in 2 play sessions.

In event viewer it's tagged as Display driver nvlddmkm stopped responding and has successfully recovered. which certainly fits the profile of what I and some others are seeing. At least those of us who aren't straight up crashing or hard locking.

I've also tried (before the fresh install) running the game in windowed mode and borderless windowed mode instead of fullscreen. No change.

As well I tried a registry fix that extends the time before windows tries to recover the video driver (in case of a false positive from the card switching power states) but this resulted in DX errors straight to desktop instead.

Going to follow the nvlddmkm line a bit and see if I find anything.

Ok. I've been going at this for a while now and MAY have found a fix. I want to test it a couple times before I jump to conclusions.

Firstly, I found a 100% way for me to reproduce the error by watching a certain movie from the Inn Room.

"Way Down the Hole" Cutscene #3 will always result in the "Display driver nvlddmkm stopped responding and has successfully recovered." error for me at the end of the scene as it transitions back into the room. It may work with other cutscenes, but I wanted to stick with what I knew would work 100%.

I've tried various fixes, even ones that seemed absurd or highly unlikely, and have always had the error crop up every single time. Of note was a PCI-E state fix from power management that actually resulted in heavy artifacting with my card. Had to stop testing to run OCCT for 2 hours and then run a burn test with FurMark to make sure I didn't damage my card. (others have reported artifacts along with lock ups, so it still seems to be driver based)

Anyway, I've since ran the cutscene I mentioned twice in a row, with a reboot between each, with no problem. This is the first time, including when it originally played in game, that it has not triggered an error.

This is the (mind numbingly simply) fix for it:

http://www.tinkertry.com/display-dri...ed-responding/

It does seem that the core problem is windows thinking that a change in the power state of the GPU is actually the card becoming unresponsive. The end result being that windows creates a very real error (in the form of prematurely resetting the graphics driver) in response to a problem that doesn't exist.

I'm going to go run the cutscene a couple more time then go out and actually run around the world and see if I can stay error free for at least an hour but wanted to post what has been the most promising fix so far for others to try.

Ok. After a while I started to get the black screen error again.

I did however have better luck with the regedit method now that I have a fresh copy of DX installed. (no longer crashes out)

Here is a link to how to do it:

http://www.instructables.com/id/How-...ore-it-resets/

Of note, if you are running a 64bit version of Windows, use QWORD where it specifies DWORD.

I seem to be stable (need more real time testing) using just this with the power state set back to Adaptive in Nvidai control. (no conflict in using both, but i want to nail down an exact solution)

What this does is change the time Windows waits before trying to recover a driver it assumes has hung/crashed. (default is 2 seconds i think, though there doesn't appear to be an initial reg entry)

10 seconds seems to be enough time for me, but people locking up for a long time may need to extend that window.

You can disable it (via a separate registry entry) however that would stop your video driver from recovering when you DO have a legitimate error and likely leave you in a hard reset situation.

If for some reason you get crashes now with a DirectX message where you used to get freezing/black screens you may need to re-install your main version of DX as well as 9.0c.

Hopefully this does it.

I never get the black screen, my screen just freeze for say a few a minute or two. Mouse pointer still works and ppl I play with tells me im getting the red bar of DCing. After they stop seeing the red bar on my toon , my screen would resume again.( im still on teamspeak talking while this is happening). I wish I can pin point the issue or know if its there serever side causing the lag/freezing so I can just stop trying to trouble shot this.

Quote:

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Originally Posted by Kestreel

I never get the black screen, my screen just freeze for say a few a minute or two. Mouse pointer still works and ppl I play with tells me im getting the red bar of DCing. After they stop seeing the red bar on my toon , my screen would resume again.( im still on teamspeak talking while this is happening). I wish I can pin point the issue or know if its there serever side causing the lag/freezing so I can just stop trying to trouble shot this.

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What is your GPU?

I have had a couple freezes where my screen didn't turn black and I still heard sound and had control of my mouse. Though never for more than 10 seconds I would say. It also does't black out when I would get the crash and restore error watching a cutscene, it would just visibly freeze for a few seconds. Almost always near the end of the cutscene as it tried to go back to the game world.

You may want to try to TDR registry fix I posted.

After setting the timeout to 10 I finally got to play for about an hour and a half with no errors. Even went and checked event viewer just to make sure there where no other reported problems and all was good.

The rig Im having problems runs window 8.1 ,i7 860,8g rams and a pny gtx 670 water cooled.No heat issue of any kind. Stess test out the a$$ b/c of this issue. No software/program other then FFXIV and gpu drivers. ( I have try all beta and old drivers).The pc I have a work is smiliar just not water cooled and runs a gtx 570. Funny enough the pc at work has ZERO problems,runs the game 8 hours a day and nothing. both using save drivers.

As I said before, i'd try the registry fix.

If that doesn't work, check even viewer and see if there are any error or warning messages related to display.

Also, does this only happen on FFXIV?

Nvlddmkm errors seem to be the source of woe for many people across a narrow selection of games.

Welp, after a couple hours of playing I got a DX error (100000d or something to that affect) using just the RegEdit fix I posted.

Locked up and crashed out to the desktop with the DX message. Was hung for maybe 5-6 seconds before I got dumped out.

I have since got it to replicate (though not 100%) using cutscene transitions again.

I've noticed on a great many of the error threads floating around regarding Nvidia cards the vast amount of people who report similar issues are on Win 8 or (much more often) Win 8.1.

Going to clone my current HDD to a back up and install a copy of Win 7 and patch it up and try FFXIV and see if I get similar errors.

TDR started with Vista, so 7 has it as well, but I'm going to start with it set to default and no preventive measures applied and see what I get.

I kind of hope reverting my OS isn't the only reliable fix since others won't have previous copies of Windows lying around. :/

On a side note, I did find a thread where Nvidia acknowledged the error with TDR and their driver, but it seems to have died off in terms of their input.

Some people have said the problem disappears on older drivers, but which driver version exactly I haven't gotten a consensus on.