Game constantly crashing after patch 2.1

Hey guys,

So I downloaded and patched the game last night, and right after the servers finally went up, the game just crashes right when I hit the play button. Eventually I restarted my pc and tried starting the game with admin rights, and was able to get to the main menu, from which the game would crash if I chose a data center that I had a character on, or if I tried to create another character on any other data center/server. I tried a bunch of stuff I found on the internet, but from what I can tell no one else is having this specific issue. Anyone have any advice?

I really don't wanna have to reinstall -.-;

Edit: Forgot to mention, to get it to the point where it didn't crash right when I clicked play, I also had to enable compatibility mode with windows XP (SP 3). Without this, I get a memory error.

I'm not sure if our problems are exactly the same, but i'm crashing as well. i can get into the game and (the first two times) play for a couple of minutes, but eventually it hard crashes. system restart level of crash. and its not other games, as i've tested that. the cpu isn't overheating either, as i was monitoring it.

i was able to play earlier when the servers went up, played for a couple hours, went to do something for a couple hours and came back, the game crashes constantly after pressing the START button on the main menu....

Wouldnt mind some help, reassurance im not the only 1 with this problem...

I have the same problem, never had that kind of crash before the patch, it was kind of scary, I feared it was my computer the problem, but it doesn't crash on other games...

My game is crashing too and I don't know how to fix it. I am on PC.

I'm getting this problem as well. The game window pops up after I press the green Play button but immediately crashes afterwards. I'm using Windows 7 and it says the program stopped responding. Help please?

help me pls ???

I entered my password and ID
I want to play and my screen started to freeze :/
i closed my PS 3 and want to start all over again
and now it comes on the screen '' character confiq data is corrupt , please exit the game and delete character confiq data "
what it means to start all over again or what i dont know ??

PLS HELP SOMEONE :'( ??

I have gone from never crashing before the patch, to crashing all the time. I can get in to the game and play, but at random intervals it will crash for no apparent reason.
The crash happens in 3 different ways:
1. Game just freezes, and it makes windows freeze along with it, requiring a reboot
2. BSOD
3. The game just crashes into windows, and i do not need to reboot.

I have the latest drivers installed for all my computer parts
I have tried rebooting the PC
I have checked the temperatures, and this is no overheating problem
I ran the RAM(16GB) test in Windows 8.1, and it found no issues
I tried lowering the graphics settings, even though i have been running on max without issue. It did not help.
I tried reinstalling the game. Still no luck.
I made a clean reinstall of the latest nvidia drivers available from the ASUS website, but that did not work either.

Windows 8.1 Enterprise
Asus Geforce 670
Gigabyte Sniper M5 motherboard
16GB RAM

UPDATE: I resolved my own issue. Even though memtest found nothing wrong with my RAM, i tried removing 2 of the 4x4GB modules, and it solved my issue

Same here. Game BSOD's and does a hard reset. Then after trying to log in just now I get an error 400, whatever the hell that is lol.

Also, can confirm that cutscenes are not affected. I was doing my level 50 BTN quests and the cutscenes have had no problems but in the open world the game will cause my entire computer to crash. Again this did not start happening until I downloaded the 2.1 patch this morning.

I'm getting disconnected (90000 error) whenever I do any dungeon, and it is constant & consistent. It is game breaking to have the tank disappear ever 20 seconds.

If this is not fixed within the next 10 days, I will cancel my subscription renewal. I will have to, I can't layout money for something I know is broken.

Quote:

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Originally Posted by Diablos_Deathbringer

I have gone from never crashing before the patch, to crashing all the time. I can get in to the game and play, but at random intervals it will crash for no apparent reason.
The crash happens in 3 different ways:
1. Game just freezes, and it makes windows freeze along with it, requiring a reboot
2. BSOD
3. The game just crashes into windows, and i do not need to reboot.

I have the latest drivers installed for all my computer parts
I have tried rebooting the PC
I have checked the temperatures, and this is no overheating problem
I ran the RAM(16GB) test in Windows 8.1, and it found no issues
I tried lowering the graphics settings, even though i have been running on max without issue. It did not help.

Windows 8.1 Enterprise
Asus Geforce 670
Gigabyte Sniper M5 motherboard
16GB RAM

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For myself, the issue is very much alike!

I got pretty much the same specs, guess Geforce Card made by MSI though, same RAM, Windows 8.1 ...
Dunno if it is a compatibility- or stability-issue related to Windows 8.1, or if it's about the game, or about the Drivers NVidia offers at the Moment.

One Thing though is for sure: it is a Problem that for me only, and really only Encounters with Final Fantasy. I never ever got any Crash before, and not in all those different manners. So it is relatively complicated, and i really do not know how to fix it.

Please SE, help us!

This issue may be a DirectX related issue, as the faulting modules i see when the game crashes are the following:


Faulting module path: C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\game\ffxiv.exe

Faulting module path: C:\Windows\SYSTEM32\XAudio2_7.dll

Faulting module path: C:\Windows\SYSTEM32\d3d9.dll

I'm having the issue as well, random freezing of the game and windows which needs a hard reset. Tried searching a bit on this issue with DirectX but no luck...

I am currently having the same issue but its only when running the new dungeons the 2 hard modes and the new lvl 50 one as im loading in I crash out and cant get back in til I'm booted from the dungeon

Im having problem every since the patch as well only i can get into the game play for 15 to 20 mins then my computer shuts off completely and i have to turn it back on. its only when i play ff and only since the patch.

I am currently noticing that the game content is only in the high lvl zones with the fates for crystal tower and the new dungeons not trials as I'm going to load in I just crash

Mine just does a lobby crash, error 2002 on both pc & ps3

I have the same problem. My computer completly close after 10-15 minutes of play every time. It only does that since the 2.1 patch and all other games are working properly...

I'm having the same issue with the PC version. I just patched to 2.1 today, started the quest chain for crystal tower, teleported to Alesport, was exiting the save area, then boom. Game crashed. I tried to log in afterwards, and the game kept crashing during the loading screen. I could hear the sound fx as if I was in game, but still at the loading the screen. The sound would then cut off, and come back on periodically like it was still trying, but still stuck at the loading screen. I had to completely close out of the program multiple times before finally it seems to let me in.


Update, it let me in, but as soon as I moved the camera around, it crashed. It's a bit infuriating to be honest. The game has never crashed before this patch. At this point, the game is unplayable for me.

I too am having crashes. Luckily mine don't happen too often and I can sometimes play for 4+ hrs with no crash. But since 2.1 I am getting occasional crashes out of the game for the first time and worst of all I had a BSOD. BSOD's scare me and they need to be fixed asap.

Windows 7 64 bit
CPU INTEL CORE I7 4770K
Motherboard: SABERTOOTH Z87 LGA1150
Graphics Card: GIGABYTE GV-N770OC-4GD GTX 770
Memory: GSKILL F3-1866C9D-16GXM
SSD for Operating system: Samsung EVO
HDD for game: WD Black Series 1TB

Just had another crash to desktop.

i am having the same problem also but i have played during 2.1 i run the game at perfectly attuned settings and it runs amazingly i can fraps in full quality last night i logged in fine played pvp and recorded just fine without a single computer problem

Just an update to my situation, it only appears to be on my main character that this occurs. I can login to the same server on an alt and not receive the 90k. Quite peculiar.

I had crashes in the beginning but now that those have stop, I experience constant lag. The game has literally slowed down to 12 fps since the patch.

It might not be the same as you all but i'm on PS3 and ever since the new patch, i often get kicked out for Server Connection Lost :( And since the new patch, my game froze three times already, which had never happened before.

The issue i had with crashes has been confirmed to be with a faulty RAM module.
Even though i testet my RAM with the windows 8.1 built-in memtest, and it found no issues, i tried removing 2 of the 4 4GB modules, and found those not to be working. When i tried the others, everything worked pretty good.

Why that would change from before the patch to after the patch i don't know. Maybe the 2.1 Patch demanded more of my RAM, or started using it in a different way.

Same. Since patch I have been getting crashes too. First I found an issue with my internet was happening where internet was dropping and caused both computers to crash. But since that was fixed I find my game on my computer will crash while other computer stays on just fine. I have completed a full format and reinstall of my HD and still same thing. Ideas on fix?

Answer I keep getting from support is to remove game and reinstall due to possible bad files from download. I wish there was a file checker build into game like ffxi has, to check the game files specifically and fix or re download without full game reinstall.

Bump, still crashing

Quote:

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Originally Posted by Lenicus

Same. Since patch I have been getting crashes too. First I found an issue with my internet was happening where internet was dropping and caused both computers to crash. But since that was fixed I find my game on my computer will crash while other computer stays on just fine. I have completed a full format and reinstall of my HD and still same thing. Ideas on fix?

Answer I keep getting from support is to remove game and reinstall due to possible bad files from download. I wish there was a file checker build into game like ffxi has, to check the game files specifically and fix or re download without full game reinstall.

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Still having crashing so took comment from another on here about bad ram and removed a stick I added 2 weeks ago. So far crashing has gone away since removing 3rd stick. Seems either a bad stick of ram, or issue with anything over 8gb in system.

at first i tough it was the zone i was in because this had never happens to me but i maked another char try it and crashed every time i cant play like this, thats why iam canceling my sub until they fix this

Quote:

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Originally Posted by Lenicus

Still having crashing so took comment from another on here about bad ram and removed a stick I added 2 weeks ago. So far crashing has gone away since removing 3rd stick. Seems either a bad stick of ram, or issue with anything over 8gb in system.

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Well I guess I spoke to soon. problem back. error 90000 server lost again. moderator please escalate this for resolution as it is getting very old fast.

It could just mean that it is one of your other RAM sticks that have gone bad. I suggest trying to remove one of the other sticks. if the new one is of the exact same type, remove one of the old, and add one of the new. If there is still a issue, try removing the other old ram stick instead.

Alright guys, the loss of a connection is not the same as a game crash. It's definitely 2 different issues. I thought we are talking about when the game just crashes .. no error given except for windows error or BSOD.

It happened to me today (crash to windows) while i was in south shroud as botanist to get Gridanian Walnuts, constant crashes to windows (FFXIV stop working), tried to log with other character in other zone and no crashes. After trying to have the time needed with my main character to do a fast teleport out of the south shroud (i went to limsa) i was free of crashes there.

I guess something of the data related to south shroud map is broken so i will have to reinstall the game...

please develop a repair tool for the game -_-

I reinstalled the game and it didn't help.

just reinstalled myself and crashed after second attempt at moogle. It seems like certain zones cause the problem more than others. If i remain in open world areas im generally fine, tho occasional crashes still occur. Ive never crashed in CT or Coil. But Good King Mog crashes me after about 6 minute in every god damn time.

It's incredibly frustrating. It would help if someone could offer up enough of a response so that we could know if the problem is on our end or not.

Same thing here. 90000 hits me every couple minutes in an instanced dungeon or Raid. Open world I'm usually ok, but it's really frustrating not being able to play a game I'm paying for.

For reference to those who have posted about a 90k issue. That is a disconnection. It has no relevance to the full game/system crash that others are experiencing. These are separate issues.

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere