Script Error on launcher

This morning I just started getting an error when trying to launch.

Line: 14
Char: 19562
Error: Unable to get property 'toLowerCase' of undefined or null reference
Code: 0
URL: http://ajax.googleapis.com/ajax/libs...ojo/dojo.xd.js

if i click no to continue running scripts on this page, the launcher is stays blacked out, if i say yes another script error happens.

Line: 454
Char: 1
Error: 'Element' is undefined
Code: 0
URL: http://img.finalfantasyxiv.com/ft/ar...s?ver=20130930

after yes or no on this one it also just leads to a blacked out launcher. I've tried running as an administrator, restarting my computer, redownloading and installing the client. Changing the values in FFXIV_BOOT.cfg, deleting FFXIV_BOOT.cfg.
Can anyone help me?

So far there has been no fix for it, couple of us started having that same problems since yesterday some the day before, who knows anymore really. Just got to wait till SE decides its time for them to look at this issue, or one of our fellow FFXIV guys to figure this out."I'm going with the second option of one of our players coming out with the fix"...

Well that's disappointing. I only had a couple hours free today to play and max out my myth caps this week...

Found a solution to this problem. Go to start>all programs>accessories>system tools>system restore. pick a date when your FFXIV ARR was working properly then proceed with system restore. hope that helps everyone out but wow SE good job on helping your monthly paying customers out (sarcasm).

Also suddenly encountering this after being able to login fine an hour ago. Have tried all mentioned above and still just see a black screen when starting the launcher and then get the same scripting errors as the OP. :/

on 11/11/2013 internet explorer 11 was released as update for windows 7.
Can you check if it got installed? That may be messing with the login function of the client.

The system restore didn't do much for me, I now get a different script error :(

bump. same error but after updating to internet explorer 11 i no longer get the element and other errors i get 3 "error"

I'm getting the same exact problem. Tried almost everything I could thing of. Nothing work. Any solution yet?

I get the same error but I cannot do a system restore because I am working on my comic book and will lose several days worth of progress. (If I try to put the files on a flashdrive it will change their format and merge the layers of the drawings making them uneditable later.) I use windows 8.1 and have tried just about everything else. I have uninstalled and reinstalled, reset my computer, tried fixing the script in the files. Nothing works. I hope to goodness they fix this soon.

I bypass it by doing the system restore trick. After that I received an error where I can't update the patch server. So what I did was I went to my brother's computer and copied every single ffxiv/square enix folder and drag/drop/copy/paste every each of it into my computer. And guess what? It worked.

Has anyone attempted to manually delete any files leftover after unistall and then reinstalling?

I ran into this today, but found the fix thanks to WhiteFox on Youtube. Although its suppose to be for Beta it worked for me. I set my FFXIV_BOOT.cfg just the same as his. It had me redo my initial login, but then back to working. Hope this helps everyone! ;)

http://www.youtube.com/watch?v=Ygv-GDU952s

Just happened to me today to. Was working fine yesterday. Did not install anything new. Oddly enough I was thinking about not resubbing this month. Apparently SE doesn't want me too.

Line: 14
Char: 19562
Error: "Language" is null or not an object
Code: 0
URL: http://ajax.googleapis.com/ajax/libs...ojo/dojo.xd.js

if i click no to continue running scripts on this page, the launcher is stays blacked out, if i say yes another script error happens.

Then:

Line: 1
Char: 1
Error: Syntax Error
Code: 0
URL: http://img.finalfantasxiv.com/ft/arr...s?ver=20130930

Clicking yes again:

Line: 454
Char: 1
Error: 'Element' is undefined
Code: 0
URL: http://img.finalfantasyxiv.com/ft/ar...s?ver=20130930



-=-=-=-=-=-=- FFXIV Information -=-=-=-=-=-=-

MyDocument C:\Users\Matt\Documents
FINAL FANTASY XIV - A Realm Reborn C:\Program Files (x86)\SquareEnix
FINAL FANTASY XIV - A Realm Reborn Language 1 Region 2
ProxyEnable 0
ProxyServer unspecified
ProxyOverride *.local


-=-=-=-=-=-=- System Information -=-=-=-=-=-=-

SYSTEM_OS Windows 7 Home Premium 64-bit (6.1, Build 7600) (7600.win7_gdr.100226-1909)
SYSTEM_CPU Intel(R) Core(TM) i7 CPU Q 740 @ 1.73GHz (8 CPUs), ~1.7GHz
SYSTEM_CORE_NUM SYSTEM_CORE_LOGIC 8 SYSTEM_CORE_PHYSICS 4
SYSTEM_BIOS PhoenixBIOS 4.0 Release 6.1
SYSTEM_LANGUAGE English (Regional Setting: English)
SYSTEM_MEMORY 4028.496MB
SYSTEM_VIRTUAL_MEMORY 2047.875MB
SYSTEM_PAGE_FILE 8055.137MB
SYSTEM_STORAGE C:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 451.662GB SYSTEM_FREEDISC_SPACE 34.249GB
SYSTEM_STORAGE Q:\ SYSTEM_HARDDISK_DRIVE SYSTEM_TOTALDISC_SPACE 451.662GB SYSTEM_FREEDISC_SPACE 34.249GB
SYSTEM_DIRECTX_VERSION DirectX 11
SYSTEM_GRAPHICS ATI Mobility Radeon HD 5650
SYSTEM_GRAPHICS_DEVICE \\.\DISPLAY1
SYSTEM_GRAPHICS_CHIP ATI display adapter (0x68C1)
SYSTEM_GRAPHICS_MAKER ATI Technologies Inc.
SYSTEM_GRAPHICS_VRAM 1014.445 MB
SYSTEM_GRAPHICS_SHARED_VRAM 1758.248 MB
SYSTEM_GRAPHICS_DAC Internal DAC(400MHz)
SYSTEM_GRAPHICS_DISPLAY_MODE 1600 x 900 (32 bit) (60Hz)
SYSTEM_GRAPHICS_DRIVER atiu9p64.dll,atiuxp64.dll,atiuxp64.dll,atiu9pag,atiuxpag,atiuxpag,atiumdva,atiumd6a.cap,atitmm64.dll
SYSTEM_GRAPHICS_DRIVER_VERSION 8.14.0001.6099
SYSTEM_GRAPHICS_DRIVER_DATE 4/21/2010 3:08:44 AM
SYSTEM_GRAPHICS_DRIVER_LANGUAGE English
3.0
SYSTEM_GRAPHICS_PIXEL_SHADER 3.0
SYSTEM_GRAPHICS_VERTEX_TEXTURE SYSTEM_SUPPORT
SYSTEM_SOUND Speakers (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {76C9DB8B-6E76-4D9A-BB1D-31EA38754BEF}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6050
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/22/2010 1:56:12 PM
SYSTEM_SOUND Realtek Digital Output (Realtek High Definition Audio)
SYSTEM_SOUND_DEVICE_ID {C23C51D6-ED3F-441D-8879-5202EB7AEFE4}
SYSTEM_SOUND_DEVICE_NAME RTKVHD64.sys
SYSTEM_SOUND_DRIVER_VERSION 6.00.0001.6050
SYSTEM_SOUND_DRIVER_LANGUAGE English
SYSTEM_SOUND_DRIVER_DATE 2/22/2010 1:56:12 PM
SYSTEM_INPUT {6F1D2B60-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Mouse
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 3 SYSTEM_GAMEPAD_BUTTON 8 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {6F1D2B61-D5A0-11CF-BFC7444553540000}
SYSTEM_INPUT_NAME Keyboard
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 0 SYSTEM_GAMEPAD_BUTTON 128 SYSTEM_GAMEPAD_FOV 0
SYSTEM_INPUT {BA237C60-BEFC-11E2-8002444553540000}
SYSTEM_INPUT_NAME Controller (Rumble Gamepad F510)
SYSTEM_INPUT_REMARKS SYSTEM_GAMEPAD_AXIS 5 SYSTEM_GAMEPAD_BUTTON 10 SYSTEM_GAMEPAD_FOV 1


-=-=-=-=-=-=- Application Information -=-=-=-=-=-=-

boot
Script Error on launcher - Page 2 - Mozilla Firefox
Skype™ - *******
AmIcoSinglun
AMD:CCC-AEMCapturingWindow


-=-=-=-=-=-=- Proccess Information -=-=-=-=-=-=-

C:\Program Files (x86)\Acer Arcade Deluxe\Arcade Movie\ArcadeMovieService.exe 000013AC
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe 000011D0
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe 000013EC
C:\Program Files (x86)\Common Files\Spigot\Search Settings\SearchSettings.exe 0000145C
C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe 00001410
C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe 000011C4
C:\Program Files (x86)\EgisTec IPS\EgisUpdate.exe 0000058C
C:\Program Files (x86)\EgisTec IPS\PmmUpdate.exe 00001374
C:\Program Files (x86)\EgisTec MyWinLocker\x86\mwlDaemon.exe 00000F6C
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqSTE08.exe 00001360
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqbam08.exe 000014C8
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqgpc01.exe 00001558
C:\Program Files (x86)\HP\Digital Imaging\bin\hpqtra08.exe 00000EFC
C:\Program Files (x86)\HP\HP Software Update\hpwuSchd2.exe 000013A0
C:\Program Files (x86)\Launch Manager\LManager.exe 000011B4
C:\Program Files (x86)\Mozilla Firefox\firefox.exe 0000167C
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe 000021E4
C:\Program Files (x86)\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe 00000E64
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin 00001348
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe 00000D8C
C:\Program Files (x86)\QuickTime\QTTask.exe 00000120
C:\Program Files (x86)\Skype\Phone\Skype.exe 00001230
C:\Program Files (x86)\SquareEnix\FINAL FANTASY XIV - A Realm Reborn\boot\ffxivsysinfo.exe 000016D0
C:\Program Files (x86)\iTunes\iTunesHelper.exe 0000132C
C:\Program Files\AVAST Software\Avast\AvastUI.exe 00001258
C:\Users\Matt\AppData\Local\ATT Connect\Participant\pull.exe 000013D4
C:\Users\Matt\AppData\Roaming\Search Protection\SearchProtection.exe 000011E0
C:\Windows\PLFSetI.exe 00000FA0
C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerPlugin_11_9_900_117.exe 000022CC
C:\Windows\SysWOW64\RunDll32.exe 0000135C

This problem is MICROSOFT's not SE's, it's Internet Explorer that is broken here.

Quote:

---

Originally Posted by KraggyKor

This problem is MICROSOFT's not SE's, it's Internet Explorer that is broken here.

---

Are you technical support from SE?

Quote:

---

Originally Posted by Deceptus

Are you technical support from SE?

---

No SE team member is going to reply to you with "try doing this or that".
If you post here, accept that players will try to help you in a way or the other. Otherwise just send a ticket and wait in the limbo.
And yes, it's something on your PC, not the launcher that thousands of people are using with no issue.
People reported adware/malware on their PC, firewall, DNS issues, windows updates that caused this.

I'm having this same issue. Nothing suggested seem to help. =/

This is how I got the issue fixed.

The launcher uses IExplorer, so I thought to myself that is could be adware that was attached to my browser that was causing the issue. So the first thing I did was upgraded the browser so that it would be reset to it's default setting... I tried the launcher again, and this time I got a different error.

My next thought was maybe I had some freeware that slipped past me while installing other freeware.. Ya know, like special offer or trial versions of other software... So I popped open my control panel and headed to uninstall programs and modified my list to most recent changes. I found 2 programs that were installed that I had no clue what they were there for.

ScorpionSaver
Scorpion

So once I uninstalled both of those I kicked on the launcher and boom it worked.

You kind sir are a saint and a scholar, I can not possibly thank you enough!!!! ^.^

Quote:

---

Originally Posted by Envious_

This is how I got the issue fixed.

The launcher uses IExplorer, so I thought to myself that is could be adware that was attached to my browser that was causing the issue. So the first thing I did was upgraded the browser so that it would be reset to it's default setting... I tried the launcher again, and this time I got a different error.

My next thought was maybe I had some freeware that slipped past me while installing other freeware.. Ya know, like special offer or trial versions of other software... So I popped open my control panel and headed to uninstall programs and modified my list to most recent changes. I found 2 programs that were installed that I had no clue what they were there for.

ScorpionSaver
Scorpion

So once I uninstalled both of those I kicked on the launcher and boom it worked.

---

This did the trick!

Thanx!!

It seems that there have not been any further posts about this concern being an ongoing issue. Because of this, we are considering it to be resolved. If this does continue to be a concern, please create another thread to further discuss resolutions or contact the Support Center at support.na.square-enix.com for assistance.

- Furlamseere